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Exadata Hybrid Columnar Compression by Oracle Corporation December 07, 2009 - (Free Research) Exadata Hybrid Columnar Compression enables the highest levels of data compression and provides enterprises with tremendous cost-savings and performance improvements due to reduced I/O. Read this white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Mobility - Aironet 1100 Series by Cisco Systems The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs.  (HARDWARE PRODUCT)

The Inner Circle Guide to Speech Analytics by Calabrio, Inc. January 25, 2012 - (Free Research) Read this comprehensive paper to gain valuable information for getting the most out of a speech analytics system.  (WHITE PAPER) READ ABSTRACT |

Becoming Customer Driven - Enabling Distributed B2B Order Management by IBM January 30, 2012 - (Free Research) This brief white paper focuses on the unique order management of B2B commerce, outlining the requirements for distributed order management as a new business requirement and sharing the experiences of Dal-Tile as they implement an end-to-end distributed order management solution from IBM.  (WHITE PAPER) READ ABSTRACT |

Bluewater Power Prepares for Smart Metering with SAP and IBM Solutions by IBM November 17, 2010 - (Free Research) Bluewater Power implemented a set SAP and IBM solutions to help deal with new regulations and mandates in the energy sector. Read this case study to learn all the benefits Bluewater experienced by choosing this set of SAP and IBM solutions and learn how your organization can experience these same benefits as well.  (CASE STUDY) READ ABSTRACT |

Through Engagement and Interaction, The LEGO Group Nurtures Loyalty Among Consumers by SAP America, Inc. July 30, 2011 - (Free Research) Read this brief Bloomberg Businesweek case study to learn how The LEGO Group has leveraged organizational changes— including implementing loyalty management software from SAP that integrates with its SAP ERP and CRM platform— to achieve a high level of consumer interaction and improve its customer experience.  (CASE STUDY) READ ABSTRACT |

Enhancing the Customer Experience with Loyalty Management by SAP America, Inc. April 27, 2009 - (Free Research) By implementing loyalty programs that are integrated across sales, service, and marketing - across all channels of interaction - a firm can greatly enhance the customer experience, increase customer retention, and foster development of a community of people who serve as advocates for the business.  (WHITE PAPER) READ ABSTRACT |

Industrializing Agile Software Delivery with ALM 2.0+ by CollabNet January 19, 2012 - (Free Research) In this webcast learn how  IT departments have increased developer productivity, saved millions, and realized governance by implementing DevOps. ALM 2.0+ fosters integration with operations and accepts tool and platform heterogeneity, helping FT1000 customers worldwide transitioning to DevOps.  (WEBCAST) READ ABSTRACT |

Unlock the Value of Social Media Data by Hewlett-Packard Limited January 04, 2012 - (Free Research) Read this paper now to learn how you can implement social data practices into your current customer analytics program.  (WHITE PAPER) READ ABSTRACT |

Gain competitive advantage by using Customer Experience Management Solutions to extend brand value by Tealeaf December 22, 2011 - (Free Research) In this podcast, industry expert Rebecca Wettemann discusses how companies can balance customer experiences and brand promotion without creating conflict.  (PODCAST) READ ABSTRACT |

LEVERAGING LIVE CHAT TO ACHIEVE HIGH FCR RATES by NTR Global October 12, 2011 - (Free Research) To minimize downtime caused by technical failures and end-user problems, organizations can implement rapid resolution processes. Access this white paper to learn how you can leverage live chat to significantly improve customer support efficiency.  (WHITE PAPER) READ ABSTRACT |

Ovum: Business tips for using SMS and web chat by ComputerWeekly.com February 21, 2011 - (Free Research) Web chat and SMS offer ways for enterprises to broaden channel support and personalize customer service without spending on complex solutions. While both solutions offer business benefits via customer outreach and support capabilities, they are currently two separate solutions.  (WHITE PAPER) READ ABSTRACT |

One-Stop Shop: Best Practices to Streamline your Service Desk by Nimsoft, Inc. September 22, 2011 - (Free Research) Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.  (WEBCAST) READ ABSTRACT |

Case Study: For Ceridian, it Pays to Provide High-Quality Support by LogMeIn, Inc. January 24, 2012 - (Free Research) Learn about a remote support system that can help your company maintain mission-critical systems while going through implementations, changes, or for everyday needs.  (CASE STUDY) READ ABSTRACT |

Turbocharge Analytics with Big Data and Data Virtualization by Composite Software June 07, 2011 - (Free Research) As the fastest growing segment in the business intelligence software industry, analytics are red hot. This white paper introduces the big data analytics opportunity, big data integration challenges, and the data virtualization solutions that can address these challenges.  (WHITE PAPER) READ ABSTRACT |

Increasing Marketing Campaign Profitability with Predictive Analytics by IBM February 20, 2011 - (Free Research) This white paper explores how predictive analytics helps marketing organizations increase ROI by executing highly targeted campaigns focused on high revenue-generating customers and prospects.  (WHITE PAPER) READ ABSTRACT |

CRM and Small Business: Smaller, Faster, Better by SugarCRM Inc. August 31, 2011 - (Free Research) The advent of cloud-based CRM applications has eliminated the significant initial budgetary barriers to entry for many businesses, and the proliferation of products geared toward smaller businesses has presented small business with options that allow them to choose based on specific features. Learn more about how CRM can help your small business.  (WHITE PAPER) READ ABSTRACT |

Call Center Workforce Management Software Best Practices by Infor WFM Workbrain January 05, 2012 - (Free Research) The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM.  (EGUIDE) READ ABSTRACT |

General Guidelines for Building Effective Service Catalogs by Global Knowledge December 06, 2011 - (Free Research) In this white paper, find out how to realize the benefits of service catalogs by following ITIL guidelines and tips from organizations that have successfully implemented service catalogs.  (WHITE PAPER) READ ABSTRACT |

Business Rule Management Systems and Financial Services: Equifax as a Case Study by ILOG, an IBM Company April 2008 - (Free Research) This case study examines Equifax's process of implementing a Business Rule Management System (BRMS) and the lessons learned. It provides readers with an understanding of BRMS as well best practices should they choose to implement a BRMS.  (WHITE PAPER) READ ABSTRACT |

Sun Microsystems' Solutions for Virtualization across the Enterprise by LEGACY - DO NOT USE - Insight June 2008 - (Free Research) Sun’s customer-driven approach for how companies implement a virtual environment will enable customers to choose the right virtualization tool for the job yet still maintain cohesive management of a heterogeneous environment.  (ANALYST REPORT) READ ABSTRACT |

Total Economic ImpactTM Of VMware Virtual Desktop Infrastructure – Healthcare Industry by Dell, Inc. August 2011 - (Free Research) Forrester Consulting studied the total economic impact and potential return on investment (ROI) that healthcare facilities may realize by deploying VMware Virtual Desktop Infrastructure. Learn more about the financial impact of moving from a traditional one-PC-per-user model to a centralized, hosted virtual-desktop delivery model.  (WHITE PAPER) READ ABSTRACT |

Exploring New Models for Enterprise IT by HP and Intel February 2012 - (Free Research) Access this exclusive research report to understand how CFO’s and CIO’s around the world view cloud computing and learn how they are planning to implement this technology into their organization. Learn how you can leverage the cloud to reduce costs, become more responsive to customers, and improve scalability.  (WHITE PAPER) READ ABSTRACT |

Providing effective endpoint management at the lowest total cost (Why Switch) by IBM January 2012 - (Free Research) This white paper outlines a methodology for comparing the total cost of ownership (TCO) of endpoint management technologies including IBM Tivoli Endpoint Manager. Learn why the TCO of Tivoli Endpoint Manager is much lower than other solutions on the market, delivering superior functionality at a fraction of the cost of competitive offerings.  (WHITE PAPER) READ ABSTRACT |

Security Whitepaper: Google Apps Messaging and Collaboration Products by Google Apps July 2010 - (Free Research) Content Provided by Google. Google Apps provide familiar, easy to use products and services for business settings. These services enable customers to access their data virtually anytime and anywhere from Internet-capable devices. This computing environment is called "the cloud." Read this white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

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