Explore the challenges of a remote and mobile workforce and find out information to choosing new helpdesk support tools to meet the needs of all your employees. 

Access this resource to learn why your “free” or legacy remote access and meeting tools for support could be costing you money without you knowing it. 

Against a backdrop of an increased use of software that is generally more sophisticated, flexible, scalable and easy to integrate than in times gone by, this research set out to explore the impact of having to maintain a plethora of different software solutions from different vendors in today’s cash-strapped corporate environment. 

Since your legacy remote support tool probably doesn’t do what it is supposed to, access this whitepaper to uncover the top five reasons and benefits you can achieve by replacing it. 

Uncover the top eight reasons to upgrade our remote support to increase productivity and customer satisfaction. 

Access today’s whitepaper to learn more about the best practices for mobile devices support and a solution that can help you make your mobile support be better – and smarter. 

Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations. 

By planning for problems now, you can avoid them all together. Check out this white paper, Quick Start Guide for Oracle SOA Suite 11gR1, for an extensive look at how you can properly implement an Oracle service-oriented architecture (SOA) at your organization. 

This paper guides IT professionals through the steps necessary to implement a practical data loss prevention (DLP) strategy. It starts off by looking at what’s driving data loss prevention, the consequences of data loss, and a possible solution. It then moves on to practical implementation advice and examples. Read on to learn more. 

This Q&A featuring VMware expert Eric Siebert divulges the advantages and disadvantages of implementing FC SANs to support your virtual server platform. 

This case study describes how Alegent, a large healthcare system in Nebraska, implemented Courion Solutions to assist with their access assurance needs. Read on to learn what was changed and the benefits that were attained. 

Why is a pilot implementation so important?  This learning session will help you understand how a desktop virtualization pilot works, how to select the right user group, why it’s critical to the success of a full desktop virtualization implementation; and what you need to consider before getting started. 

This learning session will help you understand how a desktop virtualization pilot works, how to select the right user group, why it’s critical to the success of a full desktop virtualization implementation; and what you need to consider before getting started.