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ITIL: What It Is and Why You Should Care by Global Knowledge Network, Inc.

September 2005 - (Free Research)
ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you should care. 
(WHITE PAPER) READ ABSTRACT |

Siemens Mobile UC - Where UC Meets Enterprise Mobility by Siemens Enterprise Communications

October 2008 - (Free Research)
In response to increased employee mobility, companies are developing Unified Communications (UC) strategies and implementing UC solutions to enable a global work focus and ease employee communications problems. 
(WHITE PAPER) READ ABSTRACT |

Critical Communications for Business Continuity: How to Ensure Employees, Partners & Customers Stay Connected by Polycom, Inc.

October 2011 - (Free Research)
This paper examines why companies should develop and implement an on-demand conferencing and collaboration plan that supports business continuity for both the enterprise and its customers. 
(WHITE PAPER) READ ABSTRACT |

Whitepaper: Understanding IBM Lotus Sametime and Unified Telephony by IBM

December 2010 - (Free Research)
This white paper defines the IBM® Unified Communications and Collaboration (IBM UC2™) vision of making it easy for you to find, reach, and collaborate with others through a unified user experience. This strategy is designed to make it easy for you to access and manage telephone communications from inside the Lotus Sametime or Lotus Notes® client. 
(WHITE PAPER) READ ABSTRACT |

The Role of Session Manager in Applying Features to Calls via Sequenced Applications, Part 1 by Global Knowledge

December 2013 - (Free Research)
Access this exclusive paper to find out how the Communication Manager, once defined as an Entity within the Avaya Aura Session Manager, can be configured as a feature server within a sequenced application. 
(WHITE PAPER) READ ABSTRACT |

Defining and Enforcing a Clear Mobile Device Security Policy by BlackBerry

February 2013 - (Free Research)
If you have not set up your mobile device security plan, this E-Guide from searchSecurity.com can help. Read on to discover the importance of a new mobile security strategy, what to consider, how to address BYOD, and more. 
(EGUIDE) READ ABSTRACT |

Implementing an Effective Data Loss Prevention Solution for Your Network by IBM

July 2009 - (Free Research)
Read this paper for a thorough examination of data loss prevention and for a step-by-step guide for implementing an effective DLP solution in your organization. 
(WHITE PAPER) READ ABSTRACT |

Software Defined Storage - The Missing Link for Cloud and the Software Defined Datacenter by IBM

April 2013 - (Free Research)
This resource provides the results from the Enterprise Management Associates research and analyzes the pain points when it comes to implementing cloud and an innovative software that can enhance VMware environments for increased cloud ROI. 
(WHITE PAPER) READ ABSTRACT |

Podcast - How to Produce an Actionable IT Service Catalog by newScale, Inc.

October 2008 - (Free Research)
The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is... 
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How to Produce an Actionable IT Service Catalog by newScale, Inc.

October 2008 - (Free Research)
The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is... 
(WHITE PAPER) READ ABSTRACT |

The VDC Maturity Model - Moving up the Virtual Data Center Stack by F5 Networks

October 2008 - (Free Research)
The goal of virtualization in the data center is to help the enterprise achieve a business goal, whether that goal is consolidation, reduced management and head count costs, disaster recovery, or even "going green." 
(WHITE PAPER) READ ABSTRACT |

Being Agile in a Non-Agile World by Ivar Jacobson Consulting

July 2008 - (Free Research)
This paper discusses how to implement agile thinking in the context of both defined engineering practices and an organizations' Software Development Lifecycle. 
(WHITE PAPER) READ ABSTRACT |

The Alignment-Focused Organization: Bridging the Gap Between Strategy and Execution by SAP America, Inc.

November 2007 - (Free Research)
Take a look at how organizations are taking strides to align business strategy with actual initiatives, projects, and daily activities - in short, to close the gap between strategy and execution. 
(WHITE PAPER) READ ABSTRACT |

Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc.

May 2008 - (Free Research)
Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure. 
(WHITE PAPER) READ ABSTRACT |

Contact Centers for Dummies by Avaya Inc.

November 2008 - (Free Research)
This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way. 
(WHITE PAPER) READ ABSTRACT |

iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare

iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells. 
(SOFTWARE PRODUCT)

Why You Should Evaluate Software-Defined Networking Now by SearchDataCenter.com

February 2014 - (Free Research)
Sort through the hype around software-defined networking and you could find valuable ways to improve efficiency in the data center—but those improvements may be a few years in the making. 
(EBOOK) READ ABSTRACT |

Solving the Password Management Paradox: Defining the Problem and Reviewing the Four Best-Known Solutions by LEGACY - DO NOT USE - Siber Systems

September 2008 - (Free Research)
This paper discusses the paradox of strong password policies, evaluates several possible solutions, and recommends a password management solution that is cost effective and easy to implement. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Cloud Computing by abiquo

July 2011 - (Free Research)
In this exclusive resource, discover cloud computing best practices and how to develop and implement an enterprise cloud strategy for your organization. 
(WHITE PAPER) READ ABSTRACT |

Successful Agile with HP Quality Center by HP Software

February 2010 - (Free Research)
Agile software development is quickly becoming the preferred way to build mission-critical software systems. However, if it is not implemented properly customers can run the risk of increasing costs and loss of quality instead of making teams more effective. Read this paper on the proper implementation of agile software development. 
(WHITE PAPER) READ ABSTRACT |

Marketing in the Age of Digital Content:The Business Case for an Enterprise Marketing Platform by EMC Corporation

September 2008 - (Free Research)
In the age of digital content, marketing departments are increasingly tasked with creating digital experiences to promote their companies' brands. 
(WHITE PAPER) READ ABSTRACT |

Increase Flexibility By Embracing Future Business And Technology Trends by Progress

September 2013 - (Free Research)
This report outlines Forrester's vision for the future of business applications. It summarizes the key business drivers and trends that are reshaping the value proposition of business applications. 
(WHITE PAPER) READ ABSTRACT |

Network Purchasing Intentions 2013 by ComputerWeekly.com

December 2013 - (Free Research)
This exclusive Computer Weekly/TechTarget research ,based on a survey of over 400 European IT professionals, reveals organisations’ investment plans for networking technology. 
(ESSENTIAL GUIDE) READ ABSTRACT |

When Availability Matters: Change Control for SaaS Providers by Tenzing Managed IT Services

December 2010 - (Free Research)
This paper examines that to build an effective change management framework and achieve high availability numbers for an SaaS application requires maturing IT processes along established best practices and investing in quality change management tools. 
(WHITE PAPER) READ ABSTRACT |

Avaya CS 1000: Defining Calling Line Identification Numbers by Global Knowledge

May 2013 - (Free Research)
This white paper describes a two-part process used to define CLID information for both emergency and non-emergency calls. The first part involves defining the number(s) that will be sent to the called party. The second part of the process involves assigning the CLID entry to an analog telephone or to a key on a digital or IP telephone. 
(WHITE PAPER) READ ABSTRACT |

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