Implementing Customer White Papers, Implementing Customer Software, Implementing Customer Research, Hardware and Services

Strategies for a Successful CRM Implementation: A Guide for Small and Medium Sized Enterprises by Epicor Software Corporation

November 2008 - (Free Research)

This document is designed to give you a better chance of successfully implementing CRM software solutions and focus is on implementing CRM software in small to medium sized organizations.

(WHITE PAPER)

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Transforming the customer experience with technology by OpenText

March 2012 - (Free Research)

In this expert e-guide, readers will learn best practices for allocating resources for CEM and tips for taking an employee-centric approach to CEM.

(EGUIDE)

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Mobility - Aironet 1100 Series by Cisco Systems

The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs.

(HARDWARE PRODUCT)

Reducing risk, enhancing analysis with operational risk management solutions

by IBM

February 2012 - (Free Research)

The Solvency II Directive was rolled out to protect consumers by promising that insurance companies maintain sufficient funds to meet all claims. Complying with the risk management portion of the initiative can be difficult for insurance companies. This paper details how Unum implemented an operational risk management solution to address this.

(WHITE PAPER)

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Proactive data quality management strategy by DataFlux Corporation

April 2012 - (Free Research)

<p>This e-guide features editorial articles with insight from IT industry consultants and technology professionals on the importance of data quality as well as advice for ensuring a successful program.</p>

(EGUIDE)

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Unlock the Value of Social Media Data by Hewlett-Packard Limited

January 2012 - (Free Research)

Read this paper now to learn how you can implement social data practices into your current customer analytics program.

(WHITE PAPER)

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The Best Strategies for a Successful CRM Strategy Implementation

by Epicor Software Corporation

May 2011 - (Free Research)

How to have a successful customer relationship management (CRM) implementation.

(WHITE PAPER)

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Best Practices for Creating and Maintaining a Clean Database by Experian QAS

November 2011 - (Free Research)

Databases hold a wealth of important information but without proper upkeep it is worthless. Read this white paper to learn how easy it is to prevent huge database errors with data cleansing processes.

(WHITE PAPER)

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STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 2012 - (Free Research)

This paper discusses first contact resolution and the offerings for measuring success with FCR.

(WHITE PAPER)

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Improving Sales Effectiveness In a Buyer's Market by SAP America, Inc.

April 2012 - (Free Research)

This paper seeks to get to the bottom of gaps in CRM initiatives, identifying specific changes that have occurred in the process, areas where it is falling short and other tidbits to consider as your strategies move forward. Read this and gain insight into the results of a survey conducted amongst 160 firms with annual revenues of $250 million.

(WHITE PAPER)

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Top considerations for implementing SaaS ERP by Plex Systems

April 2012 - (Free Research)

Read this expert e-guide to find best practices for integrating cloud-based customer relationship management (CRM) applications with on-premise ERP systems.

(EGUIDE)

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5 Ways ERP Can Help You Implement Lean by Epicor Software Corporation

April 2007 - (Free Research)

Improve productivity and customer service with a lean approach to manufacturing. Read this white paper to learn how ERP works with lean to identify value and non-value components with your SAP system to give you a competitive edge.

(WHITE PAPER)

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Business Rule Management Systems and Financial Services: Equifax as a Case Study by ILOG, an IBM Company

April 2008 - (Free Research)

This case study examines Equifax's process of implementing a Business Rule Management System (BRMS) and the lessons learned. It provides readers with an understanding of BRMS as well best practices should they choose to implement a BRMS.

(WHITE PAPER)

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Ovum: Business tips for using SMS and web chat by ComputerWeekly.com

February 2011 - (Free Research)

Web chat and SMS offer ways for enterprises to broaden channel support and personalize customer service without spending on complex solutions. While both solutions offer business benefits via customer outreach and support capabilities, they are currently two separate solutions.

(WHITE PAPER)

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Phoenix Sky Harbor International Airport by Esri

March 2012 - (Free Research)

Read this case study to learn how the Phoenix airport implemented a geographic information system (GIS) to address their need to improve customer service and safety and allow airport personnel to effectively manage work activities.

(CASE STUDY)

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3 Leading Practices for Agile BI success in Mid-market Organizations by Dell, Inc.

June 2012 - (Free Research)

Join this live webcast at 11 a.m. EDT (8 a.m. PDT) on June 5th to gain insight into three leading practices for implementing agile business intelligence (BI). View this insightful resource to learn how to get started with your BI initiative and discover how to be successful with limited budget and staffing resources.

(WEBCAST)

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4 Steps to Private Cloud Implementation Success by Cisco Systems, Inc.

May 2012 - (Free Research)

<p>Many IT professionals are overwhelmed by the process required to implement a private cloud. This white paper offers proven tips to help you effectively deploy and manage this technology so you can fully leverage its benefits.</p>

(WHITE PAPER)

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Implementing Cloud Storage Metrics to Improve IT Efficiency and Capacity Management by Intel

December 2011 - (Free Research)

Storage capacity utilization metrics provide a framework you can use to analyze and manage SAN storage use across a diverse IT environment. Check out this white paper to explore how capacity metrics can help your organization with efficiency, capacity management, and risk management.

(WHITE PAPER)

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Making Information Governance a Reality for Your Organization by SAP America, Inc.

May 2012 - (Free Research)

This paper discusses the importance of information governance and how you can make it a reality within your organization.

(WHITE PAPER)

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International Sports Event Wins with Network Monitoring by HP & Intel

June 2011 - (Free Research)

Access this customer case study and discover how an organization within the entertainment industry deployed HP software to implement a network monitoring solution to reduce network outage risks and performance issues for flawless operations.

(CASE STUDY)

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Increasing the efficiency of case file coordination in social services by IBM

June 2011 - (Free Research)

Social service agencies are experiencing challenges with manual processes. Advanced case management strategies are being implemented to streamline these processes and foster greater insight, collaboration and decision-making capabilities. This white paper explains how one such solution allows you automate these processes to elevate processing.

(WHITE PAPER)

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SearchSAP.com E-Guide: Implementing SAP Business ByDesign by SAP America, Inc.

May 2012 - (Free Research)

<div> <div> <p>Read this e-guide to gain an in-depth overview of SAP Business ByDesign including a case study on how a Dow subsidiary is leveraging this low cost Software as a Service (SaaS) ERP deployment model. Discover why more companies are turning to SaaS platforms as they design a more-flexible two-tier ERP strategy.</p> </div> </div>

(EGUIDE)

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Sybase PowerDesigner for information architecture by Sybase, an SAP company

April 2012 - (Free Research)

<p>This paper explains how modeling information architecture (IA) can help reduce the costs associated with data management. Read this now and learn about the benefits of implementing IA and how Sybase's option offers modeling support for database design and enterprise architecture.</p> <p> </p>

(WHITE PAPER)

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Turbocharge Analytics with Big Data and Data Virtualization by Composite Software

June 2011 - (Free Research)

As the fastest growing segment in the business intelligence software industry, analytics are red hot. This white paper introduces the big data analytics opportunity, big data integration challenges, and the data virtualization solutions that can address these challenges.

(WHITE PAPER)

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Reshaping IT for Unprecedented Productivity in a Consumer Driven Era by CA Technologies.

May 2012 - (Free Research)

<p>Success in the IT world requires the ability to exceed customer expectations on a regular basis, and, oftentimes, achieving this goal means enlisting the help of a modern service assurance strategy. Read this white paper to learn about the application capabilities a service assurance system should include and how you can implement one today.</p>

(WHITE PAPER)

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