Collaboration Oriented Architectures (COA) describes information architectures that comply with the COA framework, which in turn is described in the associated COA Framework paper1. 

ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you should care. 

By instituting a hosting automation framework that includes entitlement, quotas, transparent measured services, and data-driven business logic, Intel is establishing a true enterprise private cloud that provides a consumer-focused self-service portal. Download this white paper now to learn more. 

Attend this webinar to learn about Forrester's Total Economic Impact (TEI) framework and how you can use it to identify high-ROI data integration solutions for your own organization. An overview of Forrester’s DMExpress analysis, with financial results and customer interview highlights, will also be presented. 

The Solvency II Directive was rolled out to protect consumers by promising that insurance companies maintain sufficient funds to meet all claims. Complying with the risk management portion of the initiative can be difficult for insurance companies. This paper details how Unum implemented an operational risk management solution to address this. 

This expert E-Guide reveals 6 checklists to help you improve and identify deficiencies in your disaster recovery plan to give you the best fighting chance in the event of a disaster. Read now to learn more. 

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment. 

This whitepaper provides a framework for CIOs on how to create a mobile application strategy for their business. It gives a step-by-step guide to the different stages involved, from choosing a focus, to building and deploying, to ongoing support. 

This whitepaper outlines a five step process that enterprises can apply to their third-party application portfolio to gain visibility into their security state and make informed purchase, integration, deployment and maintenance decisions. 

In this webcast, Vantage Point Performance’s Michelle Vazzana will reveal how to coach your reps to better performing pipelines. Watch this now and learn three classic errors in pipeline management and how to avoid them, proven best practices for managing a sales pipeline, a foolproof framework for conducting pipeline coaching sessions and more. 

The Simple Network Management Protocol can help you get a clear view into your network. Network visibility is one of the most important ways you can quickly find and eliminate issues and ensure that your network is doing everything it’s supposed to. 

Windows 2003 Server, its workstation cousin Windows XP, and its predecessor, Windows 2000, all bring substantial advances in both reliability and security compared to Windows NT 4.0. This briefing lays out the main security features of the Windows 2003 operating system family, and put them together into a "big picture" context.