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Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com

March 11, 2013 - (Free Research)
Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment 
(ANALYST REPORT) READ ABSTRACT |

Executive Paper: Oracle Crystal Ball by Oracle Corporation

September 14, 2009 - (Free Research)
Increase revenue. Decrease costs. Reduce development time. Every day you strive to meet these goals. And each business decision you make either enables you to advance toward them - or impedes your progress. Read this paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Wales & West Utilities Distributes Data Entry Savings across the Company with Winshuttle by Winshuttle, LLC

December 2008 - (Free Research)
Wales & West Utilities uses Winshuttle to streamline SAP data loading and extraction in multiple business areas, from finance to asset management. 
(CASE STUDY) READ ABSTRACT |

Fast, Accurate Management Reporting: eight reasons why spreadsheets may be letting you down. by Indicee

April 2010 - (Free Research)
While spreadsheets are useful for one off analysis and modeling, they’re not ideal for repeatedly creating reports from large volumes of data. More users are now replacing their spreadsheet based systems with Indicee. By doing so they are improving the timeliness and reliability of their business information with a cost-effective alternative. 
(WHITE PAPER) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys

March 2008 - (Free Research)
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. 
(WHITE PAPER) READ ABSTRACT |

The Risks of Using Spreadsheets for Statistical Analysis by IBM

October 2011 - (Free Research)
This paper presents some points you should consider if you use, or plan to use, a spreadsheet to perform statistical analysis. It also describes an alternative that in many cases will be more suitable. 
(WHITE PAPER) READ ABSTRACT |

Controlling Microsoft Excel Chaos With Business Intelligence by Information Builders Inc. (E-mail this company)

August 2006 - (Free Research)
Enterprises can take control of the burgeoning number of unsanctioned spreadsheets by adopting a policy of centralized master spreadsheet generation. Learn how WebFOCUS creates fully summarized, organized, and styled Excel spreadsheets with complex formulas already in place, lowering the potential for keystroke and logic error. 
(WHITE PAPER) READ ABSTRACT |

Orange is the New Black by Innotas

November 2013 - (Free Research)
There's a reason those little boxes on your spreadsheets are called "cells."  In an age of over-crowded budgets and global competition, businesses need their IT organizations to do more than complete projects on time, on budget and with the required functionality. IT must become a true business partner. 
(WHITE PAPER) READ ABSTRACT |

SPSS Statistics White Paper: The Risk of Using Spreadsheets for Statistical Analysis by IBM

July 2013 - (Free Research)
Spreadsheets are widely used for statistical analysis, but only up to a certain point. This paper presents some points you should consider if you use, or plan to use, a spreadsheet to perform statistical analysis. It also describes an alternative that in many cases will be more suitable. 
(WHITE PAPER) READ ABSTRACT |

Transforming Spreadsheets: Planning, Budgeting and Forecasting for Midsize Companies by IBM

February 2011 - (Free Research)
In “Transforming Spreadsheets: Planning, Budgeting and Forecasting for Midsize Companies” you’ll discover how to transform spreadsheet-only processes into an effective financial performance management solution with IBM Cognos Express.  
(WHITE PAPER) READ ABSTRACT |

From Chaos to Order - Winning the Information Management Game by Oracle Corporation

April 2009 - (Free Research)
This paper explores how businesses can capitalize on a free, easy-to-use, rapid web application tool for the Oracle Database that will help consolidate personal databases, spreadsheets, and other data to create a single point of truth for everyone in the company. 
(WHITE PAPER) READ ABSTRACT |

Performance Management: How to Implement a Planning Tool and Get It Right the First Time by IBM

August 2013 - (Free Research)
In this white paper, learn about how a quarterly rolling planning process, along with a planning tool, can yield better business forecasting results. 
(WHITE PAPER) READ ABSTRACT |

The Risks of Using Spreadsheets for Statistical Analysis by SPSS Inc. Worldwide Headquarters

March 2009 - (Free Research)
Are spreadsheets a help or a hindrance when performing data analysis? Get the real story from the author of SPSS for Dummies, Arthur Griffith. In this informative and entertaining webcast, you'll receive expert guidance on the proper uses and limitations of spreadsheets, as well as the strengths and benefits of SPSS Statistics. 
(WEBCAST) READ ABSTRACT |

SL Enterprise RTView for Operational and Strategic Dashboards by SL Corporation

February 2008 - (Free Research)
SL Enterprise RTView is a business information delivery platform that is used by IT Managers to rapidly configure, deploy, maintain and extend real-time and other critical enterprise information systems. 
(WHITE PAPER) READ ABSTRACT |

Forrester - A Custom Technology Profile: Leverage Cloud-Based Contact Center Technologies to Deliver Great Customer Experiences by Genesys

March 2013 - (Free Research)
In this white paper, explore the results of a survey from Forrester Research, Inc. to see how companies are dealing with contact center challenges and new technologies. 
(WHITE PAPER) READ ABSTRACT |

IPAM Intelligence: All Road Leads To Proteus by BlueCat

October 2010 - (Free Research)
As IPAM evolves from a simple marriage between DNS and DHCP services, its definition cannot be limited to simply the benefits derived from dynamically linking DNS and DHCP functionality together. IPAM transcends this marriage to include features and functions shaped by this new requirement in an age of dynamic IP address data. 
(WHITE PAPER) READ ABSTRACT |

Oracle Hyperion Capital Asset Planning by Oracle Corporation

December 2008 - (Free Research)
With Oracle Hyperion Capital Asset Planning your capital asset plans are an integral part of Oracle Hyperion Planning, allowing you to accurately assess the impact of capital decisions on overall expense plans. Read on to learn more. 
(DATA SHEET) READ ABSTRACT |

Improving Business Agility with Unstructured Data - The Power of Leveraging the Web, News Feeds, and Customer Commentary in Daily Decisions by Endeca Technologies, Inc.

February 2011 - (Free Research)
This white paper examines how business intelligence platforms can help organize unstructured data such as emails, Word documents, PDF documents, and spreadsheets, posts on Internet message boards and social media websites, and turn it into a useful tool for customer and industry insight. Read on and find out more. 
(WHITE PAPER) READ ABSTRACT |

Simplify the User Experience: Enable Business Users to Automate the Integration of Microsoft Office Business Applications with the SAP Business Suite by Winshuttle, LLC

December 2008 - (Free Research)
This white paper describes how Winshuttle data management applications enable finance, accounts payable/receivable, purchasing, human resources and production planning teams to easily automate the incorporation of Excel data into an SAP solution. 
(WHITE PAPER) READ ABSTRACT |

Rational Requirements Composer: Efficient, Collaborative Requirements Management by IBM

September 2013 - (Free Research)
In this resource, explore the features and capabilities of IBM Rational Requirements Composer, and learn how you can get 100% traceability across requirements for your entire development team, improving collaboration, analysis, and change management. 
(DOWNLOAD) READ ABSTRACT |

Oracle Application Express Overview 3.0 by Oracle Corporation

June 2007 - (Free Research)
This paper describes the benefits, architecture and features of Oracle Application Express and how it can help you quickly develop web deployed reporting and data entry applications on consolidated data in an Oracle database. 
(WHITE PAPER) READ ABSTRACT |

Oracle Hyperion Workforce Planning by Oracle Corporation

December 2008 - (Free Research)
In most organizations, employee compensation and related expenses are the largest line items in the budget. Having control over these expenses is critical to meeting corporate performance objectives. Check out this data sheet to learn more. 
(DATA SHEET) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders

April 2013 - (Free Research)
Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world. 
(WHITE PAPER) READ ABSTRACT |

Agile Tools: The Good, the Bad and the Ugly by TargetProcess, Inc.

August 2008 - (Free Research)
This article explains various approaches for agile project management and provide comparisons between the simplest tools (index cards and whiteboards), spreadsheets, traditional project management software and agile project management software. 
(WHITE PAPER) READ ABSTRACT |

Oracle Hyperion Strategic Finance by Oracle Corporation

December 2008 - (Free Research)
Spreadsheet models for financial reporting can be cumbersome. With Oracle Hyperion Strategic Finance, your finance experts will be able to focus on testing alternative strategies, building contingency plans, and understanding the impact of those strategies and plans on your company's long-term performance. 
(DATA SHEET) READ ABSTRACT |

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