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Serena Service Manager: A Process Driven Approach to Orchestrating IT Service Management (ITSM) by SERENA Software, Inc.

April 03, 2012 - (Free Research)
This white paper explores the many benefits of Serena Service Manager, an IT Service Management (ITSM) solution that offers service orchestration of the core processes of incident, problem and change management with initial implementations of service request management and fulfillment together with support for service level agreements. 
(WHITE PAPER) READ ABSTRACT |

Worst Practices in SOA Implementation: Why Service-Oriented Architectures Fail by Information Builders Inc. (E-mail this company)

October 2007 - (Free Research)
Service-oriented architecture (SOA) enables different programs, applications, and tools to interact via self-contained services that do not depend on the context or state of the other service. This white paper provides insight into the top-four worst practices for SOA integration, and how to avoid and/or overcome these worst practices. 
(WHITE PAPER) READ ABSTRACT |

Global lessons in eHealth implementation by ComputerWeekly.com

April 2012 - (Free Research)
This report from KPMG, packed with case studies, looks at the drivers for innovation in e-health. 
(JOURNAL ARTICLE)

Creative Shorts: The Business Value of Application Lifecycle Management by SERENA Software, Inc.

May 2012 - (Free Research)
Read this first report in a series on application lifecycle management (ALM) to explore the business case for ALM as a business-critical service. 
(WHITE PAPER) READ ABSTRACT |

Strategies for a Successful CRM Implementation: A Guide for Small and Medium Sized Enterprises by Epicor Software Corporation

November 2008 - (Free Research)
This document is designed to give you a better chance of successfully implementing CRM software solutions and focus is on implementing CRM software in small to medium sized organizations. 
(WHITE PAPER) READ ABSTRACT |

Hosting vs. In-House Implementation of Exchange 2010: It’s Decision Time by Dell, Inc. and Intel

April 2011 - (Free Research)
The unified messaging capabilities included in Microsoft Exchange 2010 are making it an obvious upgrade choice for many SMBs.Working with a single vendor like Dell that provides a range of server, storage and service options allows IT departments to roll-out Microsoft Exchange 2010 environments that are tuned to corporate requirements and budgets. 
(WHITE PAPER) READ ABSTRACT |

How Packaged Services Can Help Enterprises Realize the Business Value of Their IT Landscape by SAP America, Inc.

May 2012 - (Free Research)
View this resource center to learn why many organizations are considered packaged services for delivering the software they need to run their mission-critical business processes while focusing limited resources on business outcomes as opposed to software project requirements. 
(WEBCAST) READ ABSTRACT |

The Best Strategies for a Successful CRM Strategy Implementation

by Epicor Software Corporation

May 2011 - (Free Research)
How to have a successful customer relationship management (CRM) implementation. 
(WHITE PAPER) READ ABSTRACT |

Choosing Your Next Virtual Platform: Mirroring To Your Application Upgrade - A Guide on How to Turn a Challenging Migration into a Successful Implementation by Dell, Inc. and Intel

October 2010 - (Free Research)
An effective virtualization plan will tie any upgrade to an organiza­tion's overall transformation efforts. The best source for support in this endeavor is a technology provider that can act as a full partner. This paper serves as a guide of what to look for in that supplier. 
(WHITE PAPER) READ ABSTRACT |

6 Steps to Enterprise Resource Planning Implementation Success by IFS

January 2007 - (Free Research)
Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity. 
(WHITE PAPER) READ ABSTRACT |

E-Guide: Tips for an Effective Data Deduplication Implementation by Quantum Corporation

July 2010 - (Free Research)
Download this brief e-guide to learn four simple steps to maximize your data deduplication experience. 
(EGUIDE) READ ABSTRACT |

Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
(ASP & SOFTWARE PRODUCT)

Why the Correct Information Infrastructure Is a Crucial Consideration for SQL Server 2012 Implementations by EMC Corporation

May 2012 - (Free Research)
The intent of this paper (neither explain SQL Server 2012 nor be a EMC buying guide ) is simply to highlight enough information on each, so that IT managers can focus on the database system and storage hardware relationship. 
(WHITE PAPER) READ ABSTRACT |

Bring Speed and Predictability to Your Next Software Implementation by SAP America, Inc.

March 2012 - (Free Research)
<p>Read this paper to learn how SAP Rapid Deployment solutions offers companies a new model for their on-premise software, with an emphasis on time to value and low cost, with the flexibility to scale for future growth</p> 
(WHITE PAPER) READ ABSTRACT |

Turning Data into Actionable Information by SAP America, Inc.

January 2012 - (Free Research)
Enabling Strategic Information Management (SIM) during a new implementation of the SAP ERP application requires an effective data migration strategy and methodology to provide a stable foundation for your business processes, reports, and analytics. 
(WHITE PAPER) READ ABSTRACT |

Enterprise Strategies to Improve Application Testing by IBM

April 2008 - (Free Research)
This paper examines how proven test data management capabilities can help you deliver reliable applications and achieve maximum business value from you application investments. 
(WHITE PAPER) READ ABSTRACT |

Vodafone anticipates and remediates IT issues faster with HP Business Service Management by Hewlett-Packard Limited

May 2012 - (Free Research)
Get the power to anticipate IT issues - through proactive business insights that practically prevent issues, so that your organization can always perform better. During this video discussion, you'll hear the latest HP Business Service Management (BSM9.1) and how Vodafone realized 300% ROI within the first twelve months. 
(VIDEO) READ ABSTRACT |

CW Buyer's Guide: IT Tools by ComputerWeekly.com

May 2012 - (Free Research)
This Computer Weekly buyer’s guide to IT tools shows how you can use software and systems to improve the running of your IT department. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Decision Services: The Next SOA Challenge by ILOG, an IBM Company

April 2008 - (Free Research)
This white paper discusses the issues associated with decision services in an SOA strategy, highlighting how business rule management systems can be used to overcome these challenges. 
(WHITE PAPER) READ ABSTRACT |

SAP Solutions on VMware Infrastructure: Customer Use Cases by VMware, Inc.

October 2008 - (Free Research)
This document explores the ways real SAP customers have used VMware virtualization to: Optimize datacenter resources; Ease SAP upgrades, new implementations, and platform migrations; Better meet SLAs and Support service delivery to the business. 
(WHITE PAPER) READ ABSTRACT |

HP Key Strategies for Successful Customer CMDB Implementations. by Hewlett-Packard Company

June 2008 - (Free Research)
To meet the increasing pressures of high availability and performance requirements, many IT groups are adopting IT Service Management ITSM, and change and configuration management CCM strategies. This paper lays out successful approaches. 
(WHITE PAPER) READ ABSTRACT |

Multi-Modal Learning by SkillSoft Corporation

Multi-Modal Learning™, from SkillSoft Corporation, represents a powerful new web-based solution that significantly enhances learning and day-to-day productivity for business professionals in their use of core desktop software technologies. 
(SOFTWARE PRODUCT)

SOA Reference Architecture by ComputerWeekly.com

January 2012 - (Free Research)
Download the Open Group Service-Oriented Architecture reference architecture. 
(ESSENTIAL GUIDE) READ ABSTRACT |

7 Essential Attributes of Cloud Services

by HP and Intel

January 2012 - (Free Research)
This essential white paper describes how you can strike the appropriate balance among IT domains – from traditional internal IT to private and public cloud environments – to  gain and take advantage of the 7 critical attributes of a successful cloud implementation. 
(WHITE PAPER) READ ABSTRACT |

7 Principles of VMware by VMware, Inc.

May 2012 - (Free Research)
<p>You need to have an effective strategy in place before you can get started with your cloud initiative. This case study discusses the cloud deployment tactic one organization decided on, its key architectural components, and the benefits they achieved after executing it.</p> 
(CASE STUDY) READ ABSTRACT |

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