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For Ceridian, it Pays to Provide High-Quality Support by LogMeIn, Inc.
September 16, 2009 - (Free Research)
This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.
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Desperate Times Call for Strategic Measures, Part II by Atos Origin
November 04, 2009 - (Free Research)
This is a follow up to "Desperate Times Call for Strategic Measures" which argued that now is the time to consider an IT transformation project. This article will explore the viability and benefits of upgrading to SAP 6.0.
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Secure Internet Single Sign-On (SSO) 101 by Ping Identity Corporation
June 08, 2009 - (Free Research)
Written for anyone interested in understanding how secure Internet SSO works, this white paper explores the limitations of current SSO implementations outside of a single security domain (including identity and access management systems and open source development) and introduces standalone secure Internet SSO as a solution.
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Delivering Identity Management Results in 30 Days by Oracle Corporation
September 29, 2009 - (Free Research)
Learn how organizations like yours are leveraging identity management solutions and designing implementations to accelerate their time to value and achieve their security, compliance and IT cost savings goals today.
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ESG report, Iron Mountain Simplifies the New E-mail Archive Decision by Iron Mountain Digital
July 01, 2009 - (Free Research)
Organizations that have yet to implement an e-mail archiving solution have a new decision: use an on-premises or cloud-based (sometimes referred to as Software as a Service or SaaS) solution? The latter is more viable when the archive service is delivered by a reputable, well-established provider such as Iron Mountain.
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Applying Knowledge Management to Project Management by Global Knowledge
June 01, 2009 - (Free Research)
There is a growing, interdisciplinary field known as knowledge management that is dedicated to how we acquire, organize, manage, share, and utilize knowledge and information. This white paper will discuss what knowledge management is, why it is important, and how you can apply knowledge management to project management.
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Voice Architectures and Deployment Models by Global Knowledge
December 2008 - (Free Research)
Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components.
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HEALTHsuite® - Claims Processing Software by RAM Technologies, Inc.
HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.
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BMC SQL Performance for DB2: A Review of the Potential Return on Investment by BMC Software, Inc
November 2009 - (Free Research)
The ever present demand to maximise the value delivered by business-critical applications requires that we optimise the use of all the resources that execute and manage them. BMC Software is one of the major vendors offering such support and has a highly regarded set of solutions collectively called BMC SQL Performance for DB2.
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Deploying Oracle Real Application Clusters (RAC) on Solaris™ Zone Clusters by Sun Microsystems, Inc.
May 2009 - (Free Research)
Solaris™ Cluster provides Solaris Zone Clusters (also called Solaris Containers Clusters), which provide virtual clusters and support the consolidation of multiple cluster applications onto a single cluster. Specifically, this article describes how Oracle Real Application Clusters (RAC) can be deployed on a zone cluster.
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Tips for Managing ERP Software Vendors during the Software Selection Process by Panorama Consulting Group
November 2009 - (Free Research)
It is often said that desperate times call for desperate measures. In recent months, this is certainly the case for some ERP vendors. The good news, however, is that there are ways to manage ERP software vendors to ensure a fair, consistent, and unbiased selection process for your organization. Read on to learn what they are.
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Becoming Proactive In Application Performance Management by Compuware Corporation
January 2009 - (Free Research)
Poor application performance results in significant financial losses for most companies. Find out why, and more importantly how to avoid these losses by moving toward proactive application performance management, in this research from Forrester Consulting commissioned by Compuware.
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Postgres Plus Training Classes For Developers by EnterpriseDB Corporation
November 2009 - (Free Research)
This data sheet gives a brief overview of the Postgres Plus training classes for developers by EnterpriseDB. Read this data sheet to learn how these training classes can improve your Postgres knowledge and enhance your professional growth.
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Fixing the SAP Upgrade Process: Nine Best Practices by Panaya, Inc.
November 2009 - (Free Research)
This paper takes a new look at the SAP upgrade process in light of emerging best practices and new technologies. This report offers a discussion of the value of both technical and functional upgrades as well as a discussion of some of the best practices to enhance the value of your SAP upgrades while lowering overall cost.
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Application Grid: Ideal Platform for IT Consolidation by Oracle Corporation
April 2009 - (Free Research)
Application grid brings the same type of efficiency, scalability, and quality of service to the application layer that database clusters brings to the database layer. With an application grid you get greater efficiency, exceptional agility, and superior quality of service. Download this free white paper now.
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Achieving Business Agility with Application Grid by Oracle Corporation
December 2008 - (Free Research)
Application grid brings the same type of efficiency, scalability, and quality of service to the application layer. Discover how to get greater efficiency, exceptional agility, and superior quality of service with an application grid.
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Chapter 2: Re-make or Re-model – Cloud Developer Strategies by SearchSOA.com
October 2009 - (Free Research)
Read the second chapter of the Cloud Computing E-Book and learn what developers should consider before moving applications to the cloud and to what extent they will have to re-think familiar go-to languages to make apps work in the cloud.
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