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Adapting Case Management for Technology Megatrends by OpenText
December 31, 2012 - (Free Research)
This white paper explores the role and interplay of adaptive case management within today's most critical emerging information management trends. Read on for essential information to learn how you can implement successful business process and case management initiatives in the face of the hottest tech trends.
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Getting Your Money’s Worth From Master Data Management by SearchBusinessAnalytics
March 12, 2013 - (Free Research)
This handbook will provide IT and master data management (MDM) administrators, as well as business executives involved in sponsoring MDM initiatives, with practical advice on how to develop and implement successful programs.
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Who Are My Best Customers? by SPSS Inc. Worldwide Headquarters
February 20, 2009 - (Free Research)
Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That's because implementing successful strategies for every customer segment is critical to increasing business profits. This paper describes just a few of the ways that you can use analytics to better understand your customers.
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Using Social Media to Win Over Customers by SearchCRM
March 2013 - (Free Research)
While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies.
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Email Marketing Goes Social by Silverpop Systems Inc.
November 2008 - (Free Research)
Read this paper to get tips about how to best implement a successful social email marketing campaign.
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The Eight Truths of Social Learning. Now. by SkillSoft Corporation
June 2011 - (Free Research)
This paper seeks to uncover the fundamental requirements for a successful social learning program. Based on early experience with our own social learning tool, this list of eight “truths” has been compiled to provide a foundation for learning professionals who are launching social learning in their organizations.
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Unlock the Value of Social Media Data by Hewlett-Packard Limited
January 2012 - (Free Research)
Read this paper now to learn how you can implement social data practices into your current customer analytics program.
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Business 2020: Engaging with the Technology Enabled Customer by Oracle Corporation UK Ltd
March 2013 - (Free Research)
As more and more people share things about themselves via the internet, the more opportunity companies have to glean important data about their customers. Check out this e-zine to learn how your business can successfully harness the power of social media and technology to improve customer experience management (CEM).
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The State of Customer Analytics: Taking a Proactive Approach to Loyalty and Retention by IBM
December 2012 - (Free Research)
In today's highly competitive market, it is more important than ever to provide top-tier customer service, and successful businesses know the key to this is leveraging a customer analytics initiative. Read this resource to learn the ins and outs of customer analytics and the tools you'll need to implement a successful analytics program.
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Running a Successful Enterprise 2.0 Pilot by NewsGator
May 2010 - (Free Research)
NewsGator has years of experience running effective social computing solution pilots. Running a successful pilot not only boosts the value you can derive from your solution, it also prepares you for a successful companywide launch. This whitepaper will provide a framework for a successful pilot, give best practice tips and tricks, and more!
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Infor Epiphany Social Commerce Solutions by Infor
December 2012 - (Free Research)
This white paper introduces a software suite that can help you gain deeper customer insights from social media data, resulting in more successful marketing campaigns and customer relationships. Learn how this technology can help you achieve five main components of a successful CRM initiative.
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Managing a Remote Workforce: Proven Practices from Successful Leaders by Citrix Online Go To Meeting
January 2012 - (Free Research)
Access this report from research and advisory firm Work Design Collaborative, LLC (WDC) to learn about the business benefits of a remote workforce and the best practices and technologies IT can implement to leverage them.
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Deploying Customer Service in the Cloud: The Four Phases from Implementation to Transformation by Oracle Corporation
November 2012 - (Free Research)
This white paper is a business guide for customer service executives and managers who have already made the decision to deploy customer service in the cloud but need further insight into the best practices for how to further evolve customer service in the cloud through four phases: implementation, consolidation, optimization and transformation.
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The Social Sales Revolution by Salesforce.com
February 2012 - (Free Research)
This e-book examines how some of today’s most successful reps approach social sales. Among others, you’ll meet a wine salesman with almost a million Twitter followers, a global manufacturer who is taking orders on Facebook, and a storage saleswoman who used Twitter and other tools to exceed her quota by 200%.
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Information Governance Strategy: Developing a Roadmap for Managing Corporate Info by OpenText
September 2012 - (Free Research)
Most organizations are looking for ways to better manage their structured and unstructured data – and information governance has the potential to do so. But implementing an effective program can be tricky. Review this e-book to gain practical tips on how to implement an information governance program, learn 5 pitfalls to avoid, and more.
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Enterprise Social Tools Need UC Integration to Thrive by AVST
(E-mail this company)
April 2013 - (Free Research)
This expert E-Guide from SearchUnifiedCommunications.com explores why enterprise social networking tools need to be integrated with your everyday unified communications (UC) tools to be successful and unveils the benefits such an effort can provide.
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Social media analytics software going through growing pains by IBM
November 2011 - (Free Research)
In this e-guide, you’ll find expert advice, news and best-practice tips to help you decide if social media analytics is right for your business. You’ll also learn about the maturity level of social media analytics software and the skills and cultural attributes that companies need to have for a successful social media analytics project.
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Social Content Management Strategies with IBM by IBM
September 2011 - (Free Research)
In this podcast, Cengiz Satir and Louis Richardson from IBM explore social business and how the ECM portfolio and social business solutions are being brought together. Learn about IBM Social Content Management solution connecting people and teams.
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It's Not "If" You Collaborate, But "How" by Cisco Systems, Inc.
September 2009 - (Free Research)
To learn more about who collaborates and why, Cisco recently conducted one of the first comprehensive studies of the personal and cultural factors associated with successful adoption of network based collaboration. Read the full report, and find out more about how collaboration transforms business.
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