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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 20, 2012 - (Free Research)

In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.

(EZINE)

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BlueWorks Live Brochure by IBM

April 12, 2012 - (Free Research)

Check out this resource center to learn about Blueworks Live, which allows you automate processes currently run by e-mail. Easily collaborate on tasks with co-workers across teams, departments and the entire organization, access communities focused on process improvement and create process blueprints to discover, map and document your processes.

(PRODUCT DEMO)

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The Global State of the PMO 2012 by ComputerWeekly.com

May 17, 2012 - (Free Research)

This 2012 benchmarking survey from ESI assesses the role of the Project/Programme Management Office (PMO), its development to full-blown maturity and value to the business.

(IT BRIEFING)

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5 Steps to Get Your Team on the Same Page - An Introduction To QuickBase by Intuit QuickBase

July 2005 - (Free Research)

In 30 minutes, we'll introduce you to QuickBase, the leading, hosted workgroup application platform.

(WEBCAST)

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The global state of the PMO: The IT perspective by ComputerWeekly.com

May 2011 - (Free Research)

This benchmarking study from ESI International identifies the trends impacting the project management function in IT industry in three areas: PMO maturity, measuring and reporting on PMO effectiveness, as well as training involvement.

(IT BRIEFING)

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Nimble employers turn to agile project management by ComputerWeekly.com

November 2010 - (Free Research)

In spirit, both traditional and agile project delivery embody similar principles and practices that aim to deliver measurable results

(WHITE PAPER)

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What Every IT Manager Needs To Know About Project Management by Global Knowledge

May 2009 - (Free Research)

It is important for the IT Manager to know the basics of formalized project management. Why? Because every organization needs to be able to implement change and almost all important changes are defined or implemented through project teams.

(WHITE PAPER)

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ITIL: What It Is and Why You Should Care by Global Knowledge Network, Inc.

September 2005 - (Free Research)

ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you should care.

(WHITE PAPER)

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E-Organizing for Busy Project Managers by Global Knowledge Network, Inc.

June 2005 - (Free Research)

Learn how to manage your electronic tools before they manage you. This paper will teach you how to properly utilize your office technologies and set effective communication rules with your project team.

(WHITE PAPER)

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The global state of the project management office by ComputerWeekly.com

May 2011 - (Free Research)

This global benchmarking study from ESI international identifies the key challenges and successes experienced by project and programme management offices (PMO) and draws recommendations for the future.

(IT BRIEFING)

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How to Successfully Implement an ERP system

by Epicor Software Corporation

April 2012 - (Free Research)

Read this expert e-guide to learn best practices for building a successful ERP implementation strategy, including a list of must-have steps. In addition, discover six tips to follow that can help you effectively train your employees on the process.

(EGUIDE)

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Information Governance Online Symposium by SearchCompliance.com

November 2011 - (Free Research)

We are excited to announce our Information Governance Online Symposium – an online classroom designed to provide progressive learning content specifically for your senior IT, records management and compliance teams.

(VIRTUAL SEMINAR)

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Importance of Schedule and Cost Control by Global Knowledge

March 2012 - (Free Research)

Creating an accurate budget and schedule are essential for evaluating the progress and performance of your project. In this white paper, get tips for how you can develop and manage project baselines so that your projects are on time and within the budget.

(WHITE PAPER)

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Boost Profitability with More Efficient Resource Scheduling by SAP America, Inc.

May 2012 - (Free Research)

This white paper discusses key ways to boost the bottom line impact of your service organization. Read on to learn about an all-in-one system that streamlines resource allocations, optimizes service resources, improves customer service and more.

(WHITE PAPER)

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ERP Project Management Best Practices by Epicor Software Corporation

April 2012 - (Free Research)

Read this expert e-guide to review six key tips on ERP project management that can help you ensure implementation success.

(EGUIDE)

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IDC Customer Spotlight - Comcast Reaps the Benefits of Integrated HR and Talent from SAP by SAP America, Inc.

July 2011 - (Free Research)

This IDC case study featuring Comcast explores the challenges the rapidly growing company faced, as well as the HR solutions which met and exceeded their needs.

(ANALYST BRIEF)

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Lean Manufacturing by IFS

January 2012 - (Free Research)

This paper illustrates how IFS Applications support lean principles, particularly in the many manufacturing environments that require both rate-based and order-based shop floor execution. This hybrid approach lets you go lean step by step, as you are able, not because an inflexible system forces you to do so.

(WHITE PAPER)

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Successfully Managing Remote Teams by Global Knowledge Network, Inc.

November 2005 - (Free Research)

Managing remote teams can be difficult for even the best manager. This white paper explains the challenges you will face and how to overcome them.

(WHITE PAPER)

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Optimization in Energy & Utilities - Effectively plan, schedule and monitor systems by IBM

May 2012 - (Free Research)

<p>In this white paper, learn about an innovative planning, scheduling, and monitoring strategy designed to enable businesses in the energy industry to improve operational efficiency, reduce risks, and cut costs. Discover the benefits of a planning technique that provides real-time visualization into and support of business operations.</p>

(WHITE PAPER)

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Booz&Co: M-Commerce Comes of Age. Collaborate to Succeed by ComputerWeekly.com

October 2011 - (Free Research)

This perspective paper covers the forces that are driving the m-commerce market, the benefits available, and the kinds of business models and partnerships that are seeking to achieve that credible scale over time.

(WHITE PAPER)

IT in Europe: Next-Generation Network Management Techniques by SearchNetworking.co.UK

March 2012 - (Free Research)

This issue examines how network managers can simplify their management tools gather from the network through the use of protocols like NetFlow and IPFIX and hardware like matrix switches. Learn how network managers are adopting new tools that give them better control over virtualized infrastructure, cloud environment and multi-vendor networks.

(EZINE)

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Award-Winning Microsoft Training Including Windows Vista, MCSE Certifications, and Exchange by Global Knowledge Network, Inc.

April 2006 - (Free Research)

Our MCSE Boot Camp is an intensive program that will help you get up to speed on Windows 2003 and prepare you for three new certifications - MCSE, MCSA, and Microsoft Certified Professional (MCP) status in each of the exam topics. The course features a combination of the theory and practical aspects of the Windows 2003 technologies.

(E-LEARNING TUTORIAL)

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Expert tips for supply chain management software selection by Plex Systems

April 2012 - (Free Research)

Selecting software for sustainability and supply chain optimization is top of mind for many manufacturers. In this e-guide, explore the offerings available in each market.

(EGUIDE)

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DataShare by Excel Meridian Data, Inc.

DataShare is a dual-function server that performs both CD/DVD File Sharing tasks as well as NAS File Data Archiving. It is the first CD/DVD server available in the market that combines these unique features in one easy-to-use solution.

(HARDWARE PRODUCT)

DataNAS XP by Excel Meridian Data, Inc.

The DataNAS XP is designed with performance in mind integrating Pentium Technology, Gigabit connectivity and low cost IDE resources to produce a reliable and economical NAS Filer. The DataNAS XP is scalable from 240GB to 2TB of storage capacity and provides unified file data access for your mixed environment clients without expensive licenses.

(HARDWARE PRODUCT)

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