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Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc. May 2008 - (Free Research) Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure.  (WHITE PAPER) READ ABSTRACT |

Voice Architectures and Deployment Models by Global Knowledge December 2008 - (Free Research) Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components.  (WHITE PAPER) READ ABSTRACT |

Accelerating ERP Visibility down to the Plant Floor by Apriso Corporation June 2008 - (Free Research) Enterprise Resource Planning (ERP) systems have been implemented to best leverage distributed operations, providing a view of the business through financial and other senior management reporting.  (WHITE PAPER) READ ABSTRACT |

Appleby Improves Stroage Utlization, Simplifies Storage Management and Gains Reliable Disaster Recovery at 50% Lower Cost by Dell Compellent September 2011 - (Free Research) Appleby, a provider of offshore legal, fiduciary and administration services, needed a disaster recovery solution that would replicate data among its geographically dispersed offices. Read this white paper to learn how they successfully implemented Fluid Data technology.  (WHITE PAPER) READ ABSTRACT |

Introduction to Virtualisation E-Book Chapter 2: Integrating High Availability Tactics into a Virtual Infrastructure by VMware and NetApp December 2011 - (Free Research) This chapter outlines high-availability methods you can use to protect production workloads running in a virtual environment. Get advice to help you decide on the right HA strategy and obtain detailed information on working with single-site and multi-site clusters as well as guest failover clustering.  (EBOOK)

Create Fault-Tolerant SQL Server 2008 Installations -- Rely on SQL Server 2008 Features to Protect Data by Dell, Inc. and Intel® September 2009 - (Free Research) Read this paper to determine how best to protect your SQL environment when running SQL Server on Dell PowerEdge servers.  (WHITE PAPER) READ ABSTRACT |

MES Harmonization in a Multi-Site, Multi-Country and Multi-Cultural Environment: Case Study of a Plant to Enterprise Solution by Atos Origin January 2010 - (Free Research) This white paper portrays a case study of a MES harmonization program started in 2004 at Akzo Nobel Base Chemicals in Europe. The objective of this program is to harmonize all its chemicals plants on one MES platform. The total program encompasses 13 plants located on 7 production sites in 4 European countries.  (CASE STUDY) READ ABSTRACT |

Scaling Agile: Best practices for large, multi-site projects by SearchSoftwareQuality.com May 2013 - (Free Research) Many organizations are eager to apply agile methods to large-scale projects, due to its success with smaller teams - but it's not always easy. In this three-part expert e-guide, explore the possibilities of scaling agile methods and decide if translating these practices to a larger project is beneficial for your organization.  (EGUIDE) READ ABSTRACT |

EMC Data Domain Global Deduplication Array by EMC Backup and Recovery Solutions April 2010 - (Free Research) This white paper introduces the EMC Data Domain Global Deduplication Array (GDA), the industry’s highest-performance inline deduplication storage system for enterprise backup applications, and explains how it delivers scalable performance and capacity, enhanced multi-site disaster recovery, and simpler, end-to-end backup administration.  (WHITE PAPER) READ ABSTRACT |

Case Study: Appleby Simplifies Global Disaster Recovery with Fluid Data Technology by Dell Compellent May 2011 - (Free Research) Because Appleby operates data centers in several geographic regions, replication for disaster recovery purposes is one of the company’s top concerns. The company’s decentralized storage infrastructure seemed to make multi-site replication prohibitively costly and complex. Check out this case study to learn about the solution Appleby found.  (CASE STUDY) READ ABSTRACT |

A Business Guide to MPLS IP VPN Migration: Five Critical Factors by XO Communications April 2012 - (Free Research) Uncover five critical factors for a successful migration to an MPLS IP VPN service in this whitepaper. Learn the evolving needs of today’s enterprise networks and uncover how an MPLS-based IP VPN can help you fulfill these wants and needs.  (WHITE PAPER) READ ABSTRACT |

VoIP Firewall Solution Brief by SonicWALL January 2010 - (Free Research) Like all IP traffic, VoIP can be prone to security threats from internal and external attacks and application vulnerabilities. However, potential latency, jitter, packet loss and echo due to an underperforming firewall could significantly degrade communications. The ideal solution would provide comprehensive security that introduces no latency.  (PRODUCT OVERVIEW) READ ABSTRACT |

Business Service Management by ASG Software Solutions Business Service Management (BSM) solutions can effectively be defined as the fusion of IT and business needs, Successfully employed, they will empower IT with the necessary tools to increase overall business value.  (SOFTWARE PRODUCT)

ASG-Rochade the Leading Metadata Repository by ASG Software Solutions ASG-Rochade is a metadata management solution for large and medium-sized organizations. It is a strategic, facilitating technology that manages information about data and systems across your enterprise.  (SOFTWARE PRODUCT)

Implementing ITIL Using the PMBOK Guide in Four Repeatable Steps by Global Knowledge January 2006 - (Free Research) This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library.  (WHITE PAPER) READ ABSTRACT |

The 2013 Application and Service Delivery Handbook by Jim Metzler by Silver Peak June 2013 - (Free Research) The goal of the 2013 Application and Service Delivery Handbook is to help IT organizations ensure acceptable application and/or service delivery when faced with both the first generation, as well as the emerging second generation of application and service delivery challenges.  (WHITE PAPER) READ ABSTRACT |

Taming Transactional Email: Tips to Gain Control and Determine If Outsourcing Makes Sense by Silverpop Systems Inc. January 2007 - (Free Research) This white paper reviews the key steps necessary to implement a transactional email marketing campaign. It also recommends methods to ease the pain of implementation while improving the results.  (WHITE PAPER) READ ABSTRACT |

SMC implemented HP BladeSystem Matrix for maximum flexibility to support future business growth by Hewlett-Packard Limited October 2010 - (Free Research) Access this white paper to learn about a real world case study that implemented a virtualized, converged infrastructure solution that enabled them to develop a private cloud for maximum flexibility and ease of deployment.  (WHITE PAPER) READ ABSTRACT |

ITKO and InfoSys: A Practitioners Approach to Successfully Implementing Service Virtualization by CA Technologies December 2011 - (Free Research) This helpful resource takes you step-by-step through the virtualization process, and provides a practitioner's methodology for a successful service virtualization implementation.  (WHITE PAPER) READ ABSTRACT |

Avoiding Common Pitfalls of Evaluating and Implementing DCIM Solutions by APC by Schneider Electric July 2012 - (Free Research) Access this white paper to discover tips for choosing the right data center infrastructure management tools. This resource describes the common pitfalls to avoid when choosing a DCIM solution and provides practical guidance to help you pick a toolset that is a better fit for your data center – and shows you how to implement it properly.  (WHITE PAPER) READ ABSTRACT |

Vodafone Ireland implements world-class service excellence with HP BSM by Hewlett-Packard Company May 2013 - (Free Research) This case study explores how Vodafone Ireland Implemented an integrated, end-to-end IT management solution framework to deliver and track measurable business services with quantifiable benefits. Learn how they improved their major incident root cause identification success rate by 50%.  (CASE STUDY) READ ABSTRACT |

Intel IT: Implementing Virtualization in a Global Environment by Intel Corporation November 2008 - (Free Research) Learn all the ways that server virtualization and consolidation can benefit IT: everything from greater agility to lower energy bills.  (WHITE PAPER)

Implementing an identity management solution by SAP America, Inc. June 2008 - (Free Research) This document describes the SAP NetWeaver Identity Management products, which cover most of the core functionality for implementing an identity management solution, including a virtual directory.  (WHITE PAPER) READ ABSTRACT |

Bluewater Power Prepares for Smart Metering with SAP and IBM Solutions by IBM November 2010 - (Free Research) Bluewater Power implemented a set SAP and IBM solutions to help deal with new regulations and mandates in the energy sector. Read this case study to learn all the benefits Bluewater experienced by choosing this set of SAP and IBM solutions and learn how your organization can experience these same benefits as well.  (CASE STUDY) READ ABSTRACT |

So Long Videotape: Wells Fargo Banks on Digital Archiving by Atempo, Inc. October 2011 - (Free Research) This white paper outlines the storage and archiving solutions Wells Fargo implemented to increase productivity and storage space. With these upgrades they were able to decrease capital costs, improve space efficiency, and strengthen file retention and availability. Check out this white paper to learn how.  (WHITE PAPER) READ ABSTRACT |

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