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Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc. September 16, 2009 - (Free Research) Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.  (CASE STUDY) READ ABSTRACT |

Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc. September 16, 2009 - (Free Research) This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.  (WHITE PAPER) READ ABSTRACT |

Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc. January 24, 2012 - (Free Research) Explore the challenges of a remote and mobile workforce and find out information to choosing new helpdesk support tools to meet the needs of all your employees.  (WHITE PAPER) READ ABSTRACT |

Legacy Remote Control Tools: Not Built for Today’s Helpdesk by LogMeIn, Inc. January 11, 2011 - (Free Research) This paper explores the challenges and hidden costs of supporting a remote workforce with legacy tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to reduce costs.  (WHITE PAPER) READ ABSTRACT |

Increased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals with TechExcel HelpDesk by TechExcel August 2008 - (Free Research) TechExcel's HelpDesk application is unique in the industry, offering a combination of intuitive interfaces, sustainable performance, and total customizability for a reasonable price.  (WHITE PAPER) READ ABSTRACT |

Implementing a "Smart IPS": IANS Working Knowledge Series™ by Sourcefire June 2008 - (Free Research) The LA Times faced challenges securing its internal network and complying with PCI to address both issues they decided to implement an IPS they develop selection criteria, investigated several solutions, and ultimately selected Sourcefire.  (CASE STUDY) READ ABSTRACT |

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation   (SOFTWARE PRODUCT)

7 Key Reasons to Implement an Identity Aware Network by Applied Identity March 2008 - (Free Research) This paper provides you with insight into the seven key reasons why internal networks are migrating towards an identity and role based infrastructure to provide a more effective and cost efficient method for securing critical business assets.  (WHITE PAPER) READ ABSTRACT |

HDS, clouds and the enterprise storage renaissance by Hitachi Data Systems September 2010 - (Free Research) This white paper outlines important information regarding next-gen storage and the requirements that different companies must meet in order to implement these new technologies.  (WHITE PAPER) READ ABSTRACT |

Running A Fully Controlled Windows Desktop Environment with Application Whitelisting by Bit9, Inc. June 2009 - (Free Research) Getting control over desktop PCs is fast becoming a major strategic objective of CIOs and IT departments. This whitepaper will discuss “The Five Elements of Desktop Control” and how each are required in order to fully realize the benefits of a controlled environment.  (WHITE PAPER) READ ABSTRACT |

Balancing Risk and Innovation with Sourcing Alternatives: Helping IT managers and CIOs raise the ROI of IT by IBM December 2010 - (Free Research) This paper explains how clients can balance risk and innovation through the use of services from IBM.  (WHITE PAPER) READ ABSTRACT |

Service excellence and Managed Print Services by ComputerWeekly.com September 2012 - (Free Research) First class service and support is essential in a managed print service, say analysts Louella Fernandes and Clive Longbottom.  (ANALYST REPORT) READ ABSTRACT |

Re-birth of the IT Budget? by ComputerWeekly.com June 2010 - (Free Research) Against a backdrop of an increased use of software that is generally more sophisticated, flexible, scalable and easy to integrate than in times gone by, this research set out to explore the impact of having to maintain a plethora of different software solutions from different vendors in today’s cash-strapped corporate environment.  (WHITE PAPER) READ ABSTRACT |

Re-birth of the IT Budget? by ComputerWeekly.com June 2010 - (Free Research) Against a backdrop of increased use of software that is generally more sophisticated, flexible, scalable and easy to use than it was 5 years ago, this research set out to explore the impact of having to maintain a plethora of different software solutions in today’s cash-strapped corporate environment.  (WHITE PAPER) READ ABSTRACT |

Hitting the Moving Target of Operational Excellence: Identifying and Obtaining the Information Needed for Continued Success by SAP America, Inc. May 2007 - (Free Research) This white paper presents IDC’s framework for implementing operational excellence (opex) and helps the reader move toward an effective op ex implementation while avoiding potential pitfalls.  (WHITE PAPER) READ ABSTRACT |

Case Study: Top 5 Communications Company Evaluates Leading eDiscovery Solutions by AccessData Group April 2011 - (Free Research) The following case study examines the decision made by a Top 5 Communications Company to implement AccessData (AD)eDiscovery. The company found AccessData Group's product to be the solution that best addressed their internal requirements. The following reviews the findings and the benefits received as a result of implementing AccessData technology.  (WHITE PAPER) READ ABSTRACT |

Saaspoint Speeds Project Completion by Making Information Available “Anytime, Anywhere” With Google Apps for Business by Google January 2011 - (Free Research) To reinvent their internal communications, Saaspoint implemented Google Apps for Business, bringing Gmail, Google Calendar, Google Docs, Google Sites and Google Video to all of their internal users. Access this case study now to learn about this transition and the benefits achieved.  (CASE STUDY) READ ABSTRACT |

Self-Management of Passwords (SMOP) Version 1.1 by turbo-IT Corporation May 2011 - (Free Research) Active Directory users often have their accounts locked out or forget their passwords.  This download empowers users to perform self service password resets and unlock their accounts eliminating helpdesk calls resulting in increased productivity and reduced costs.  (DEMO) READ ABSTRACT |

Implementing an identity management solution by SAP America, Inc. June 2008 - (Free Research) This document describes the SAP NetWeaver Identity Management products, which cover most of the core functionality for implementing an identity management solution, including a virtual directory.  (WHITE PAPER) READ ABSTRACT |

IFS Enterprise Asset Management - EAM / CMMS by IFS IFS Enterprise Asset Management (EAM) is an information management system that connects all departments and disciplines within a company, making them an integrated unit.  (SOFTWARE PRODUCT)

Sustaining Sarbanes-Oxley Compliance: Best Practices to Mitigate Risk, Automate Compliance, and Reduce Costs by Tripwire, Inc. January 2008 - (Free Research) To successfully sustain compliance, organizations must implement best practices to ensure IT systems not only achieve a known and trusted state but they also maintain that state. Check out this white paper to learn how Tripwire solutions enable organizations to achieve and sustain SOX compliance.  (WHITE PAPER) READ ABSTRACT |

Using Analytics to Measure Your Intranet by WebTrends (E-mail this company) April 2013 - (Free Research) Now more than ever, as employees expect a high level of social technology both outside and inside the workplace, internal social collaboration is critical to business success. Access this white paper to learn best practices for implementing a measurement strategy so that you can increase intranet usage, realize business value, and increase ROI.  (WHITE PAPER) READ ABSTRACT |

Buyer’s Guide for Enterprise Single Sign-On by Oracle Corporation April 2009 - (Free Research) This whitepaper offers a thorough checklist that should enable potential ESSO implementers to deploy the right ESSO solution which should help eliminate sign-on problems, reduce helpdesk costs, maximize user productivity, strengthen security, simplify administration and accelerate regulatory compliance.  (WHITE PAPER) READ ABSTRACT |

The Many Benefits of Lean IT by Cisco Systems, Inc. September 2010 - (Free Research) Can a leaner approach to IT deliver greater value at lower cost? Flextronics' CIO David Smoley reveals how a lean approach to IT, similar to successful methods used in manufacturing, delivers greater value to organizations and their customers.  (VIDEO)

5 Keys to a Successful Identity and Access Management Implementation by CA Technologies. December 2007 - (Free Research) An effective Identity and Access Management (IAM) solution is quickly becoming a must-have or enterprise organizations. In this paper learn the five keys to successful identity and access management implementation.  (WHITE PAPER) READ ABSTRACT |

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