Access this white paper to discover how a better, smarter approach to commerce can eliminate the potential for unhappy customers and improve your reputation and brand. In today’s highly competitive marketplace, ensuring your customers are satisfied with your services is worth the extra effort. 

This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies. 

Where exactly does virtualization come in when implementing a Virtual Desktop Infrastructure (VDI)? This white paper takes a look at how server virtualization and storage relate (or don't relate) to VDI, and offers advice on virtualizing your desktops. 

This paper is the second in a two-part series exploring the innovation barrier – the point at which testing can no longer keep pace with development in the equipment manufacturing industry. It examines the innovation barrier’s symptoms – from slowdowns in development to mounting quality issues – and the potential impact on equipment manufacturers. 

Gain workload mobility and recovery management across physical and virtual machines in heterogeneous environments with Dell AIM. Explore how Dell AIM simplifies the disaster recovery process and helps organization reach RTO and RPO targets by automating and validating storage management tasks. 

The security of SQL Server database servers has become a top priority for database administrators. This article examines best practices that can be employed to secure Microsoft SQL Server 2000 databases. It provides an overview of the security model in SQL Server 2000 and discusses best practices you can employ to secure yours. 

This case study examines Equifax's process of implementing a Business Rule Management System (BRMS) and the lessons learned. It provides readers with an understanding of BRMS as well best practices should they choose to implement a BRMS. 

This research from Freeform Dynamics, based on a survey of end users,  identifies the challenges faced by IT departments and suppliers on software licensing, and offers advice to organisations on dealing with software licensing. 

ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you should care. 

This SearchDisasterRecovery.com presentation transcript will give you a crash course on how to implement a cost-efficient disaster recovery plan. You'll hear an overview of disaster recovery and recieve some general advice to get you started on the business and technology considerations that are going to be crucial to you. 

St. Thomas University needed to do something to shorten their backup windows and make everything more reliable and more robust, so they chose Quantum DXi™ appliance. 

This paper discusses the paradox of strong password policies, evaluates several possible solutions, and recommends a password management solution that is cost effective and easy to implement.