Creating solid SLAs will let you save the day when the unexpected happens — and keep aggressive users at bay with a set of written expectations. Check out this brief white paper to learn how to build a better SLA for your organization. 

Check out this resource center to learn about Blueworks Live, which allows you automate processes currently run by e-mail. Easily collaborate on tasks with co-workers across teams, departments and the entire organization, access communities focused on process improvement and create process blueprints to discover, map and document your processes. 

<p>Check out this paper to learn about the advantages of moving from tape- to disk-based backup in today's data intensive IT.</p> 

ERP systems can help organisations manage their internal and external resources, but sorting through ERP platforms and determining which one to choose can be a challenge. This expert e-guide offers best practices for evaluating ERP vendors to ensure you make the right decision for your business. 

Many organizations are moving malware protection to the Web and investing in Secure Web Gateways. This  transcript will help sort the different feature options and deployment challenges and help you bring efficiency to your threat management programs by centralizing Web-based security and stop managing numerous standalone Web security products. 

Sorting through smart phones, PDAs and ruggedized computers for business use is no easy task. Rather than trying to stay on top of all the new products, companies can follow five basic tips to find the best option. This white paper explains these tips and how they can be applied to assist the enterprise mobile computer selection process. 

<p>Read this white paper to learn about a new relational database from Akiban, a unified document and relational architecture that accelerates MySQL applications to ensure consistent and compelling performance for end users with no change to code, architecture or infrastructure.</p> 

This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services. 

<p>This study reveals how today’s four leading mobile operating systems compare based upon twelve categories of security and management criteria.</p> 

Design teams across the world collaborate to create and develop prod­ucts. Unfortunately, IT organizations face serious challenges when collaborative teams share large files. This white paper will assess the strengths and weaknesses of the four technologies most commonly used to enhance file sharing for distributed teams. 

Choosing the right ERP solution for your manufacturing operations is a very important decision, one that you will be forced to live with for years to come. Learn the key elements that need to be evaluated. 

This Forrester Research Inc. research report examines the total economic impact and potential return on investment (ROI) of extract, transform and load (ETL) software. 

Nearly half of office employees access Facebook during work.  Nucleus found companies effectively lose an average of 1.5 percent of total office productivity when employees can access Facebook during the work day.