Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility.. 

To understand the impact of server virtualization, Syncsort commissioned Ziff Davis Media to conduct a survey around end-user experiences with migrating physical servers to virtual machines (referred to as P2V migration). Read the results here. 

Software as a service (SaaS) integration problems cannot be solved with traditional software and custom coding solutions. Learn how you can quickly integrate SaaS applications with your critical customer data. 

This research, executed by Info-Tech Research Group and KnowledgeStorm, is designed to answer 3 questions: - To what extent does technology have a transformative effect – and in what areas? - How effective is the IT function at translating technology into business benefits? - What is the current status of IT solutions around the globe? 

This white paper will discuss what you can do to protect your company's data in case of an unexpected disaster. Having a disaster recovery plan is not only a smart business move, but in some cases it is mandatory for legal and regulatory reasons. 

With the DXi6500, IT departments improve backup and restore performance, enhance overall reliability, improve backup in virtual environments, provide improved DR, reduce management overhead, and lower costs. 

Read how the State of New York saved millions of dollars, reduced management time, and improved compliance by standardizing with McAfee for complete system protection. 

When WRSystems needed to develop a Java Swing application on a tight timeline they turned to WindowBuilder Pro and "hit the ground running." They quickly developed prototype applications, which enabled them to meet a deadline without a problem. 

In this paper, the top information services leaders share their expertise on how to most efficiently build your IT staff. Read this paper to learn the essential qualities and must-haves for your company's IT Staff. 

How can a company ensure that their marketing department's needs are represented when choosing an enterprise-level CRM system? This white paper provides core principles companies can use to help them select a CRM system that each marketing team member feels was built just for them. 

This videocast highlights the importance of metrics and measurements for enabling efficient and optimized physical, virtual or cloud data centers and storage. It discusses some different metrics, for example performance, availability/data protection, and capacity/space. It also gives tips for what metrics to use when, where to use them, and why 

This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers.