IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness. 

This paper examines current economic and business trends as well as challenges impacting the contact center market. It provides guidance and recommendations for contact centers looking for an alternative to on-premises contact handling solutions and more. 

Enterprises, government agencies and service providers are increasingly employing virtualized environments to decrease costs, consolidate data center space and reduce environmental impacts. This paper describes a comprehensive set of CA tools for managing virtual environments. 

Many organizations lack visibility into the physical and virtual infrastructure in their data center, preventing them from achieving effective infrastructure management. This webcast explores how dependency mapping addresses this issue by enabling you to track and control configurations, model and test proposed changes and execute failure analysis. 

In this Podcast, backup expert, Mark Bowker, addresses how this technology helps leverage your storage, network, and computing resources. 

Find out how you can build a plan for IT simplification and automation and get practical advice for your complex challenges around areas such as: business service management, service desk and self-service, mainframe cost optimization, virtualization and cloud computing. 

Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions. 

This webcast discusses virtual desktop architecture, the role of virtualized iSCSI SANs in simplifying infrastructure, and server and storage best practices. 

The purpose of this white paper is to describe the benefits of a clustered architecture in comparison with traditional controller-based architectures, and to discuss the technology that makes HP LeftHand SANs better by design. 

Is securing the Call Center possible without impacting the customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions. 

Social technologies, commonly called Web 2.0, were originally used to describe consumer technologies that enable groups to organize and share information and media. But enterprises quickly caught on to the value of these easy-to-use tools for capturing and sharing ad hoc information that may otherwise not be documented. 

This paper describes an innovative, unified data protection model – developed by Syncsort – that not only supports each of these imperatives, but leverages them to provide actual return on your business investments. 

Did you know it’s possible to cut IT costs without impacting day-to-day IT operations? In fact, when you download this whitepaper from Riverbed on cost-savings through WAN optimization, you’ll discover how businesses of all different sizes have realized a return on investment in just a few months.