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Measuring the Business Impact of Support by Citrix Online UK
July 16, 2010 - (Free Research)
Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured - despite the influence of support on higher revenue, customer satisfaction and increased productivity. This new ServiceXRG white paper explores the importance of quantifying the impact of support on your business.
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The Total Economic Impact of Lumension Security's Sanctuary by Lumension
August 2008 - (Free Research)
Lumension's Sanctuary Application and Device Control is an IT-driven solution that automatically enforces endpoint security policies. The financial impact of moving from a "voluntary" compliance solution to an "automatic" one is illustrated
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The Total Economic Impact Of DMExpress by Syncsort
August 2008 - (Free Research)
The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of DMExpress on their organizations. Forrester’s aim is to clearly show all calculations and assumptions used in the analysis.
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The Total Economic Impact Of Microsoft Dynamics CRM 2011 by Microsoft
October 2011 - (Free Research)
Businesses widely deploy CRM solutions, and interest in expanding their use is high. Access this Forrester report to examine the total economic impact and potential return on investment(ROI) of one CRM software deployment.
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The Total Economic Impact of IBM® Exceptional Web Experience by IBM
March 2012 - (Free Research)
Delivering an optimal web experience not only helps you engage with your customers, partners, and employees but also improves relationships and increases your competitive advantage. This resource explores why investing in web experience solutions can help you achieve this.
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HP OpenCall Media Platform: A Cost-effective, Agile IP Media Server by Hewlett-Packard Company
September 2009 - (Free Research)
Mobile communication technologies are evolving quickly and new customer demands arise almost every day. At the same time, the economic downturn has impacted budgets, so that cost efficiency now tops the corporate agenda. Service providers must now must not only test and develop new services to meet customer demand, but do it within tight budgets.
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Closing the Customer Feedback Loop - Improving Customer Loyalty with Action Management by MarketTools, Inc.
January 2011 - (Free Research)
Listening to customers today is a given. This Webinar will explain how companies can improve the customer experience, build loyalty, and deliver real business impact by acting on customer feedback. Attendees will also learn why it’s imperative to take action on the voice of the customer, the benefits of doing so, and the mechanisms that support it.
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Extreme Savings: Cutting Costs with Riverbed by Riverbed Technology, Inc.
June 2009 - (Free Research)
This paper explores how enterprises can use Riverbed solutions to cut hard costs and make the most of their existing infrastructure, without negatively impacting their operations.
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The Total Economic Impact Of Implementing Microsoft’s Productivity Platform by ComputerWeekly.com
May 2010 - (Free Research)
In February 2010, Microsoft commissioned Forrester Consulting to examine the Total Economic Impact (TEI) and potential return on investment (ROI) on the integrated value or ―better together impact that enterprises may realize by deploying Microsoft Office 2010, SharePoint 2010, Exchange 2010 and Office Communications Server 2007 R2 together.
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Social Media Analytics - Making Customer Insights Actionable by IBM
May 2011 - (Free Research)
This white paper will examine the role social media can play in presenting a more strategic view of customer data and how the right combination of technologies can deliver insight to help companies more effectively meet perpetually shifting consumer demands expressed through, and influenced by, these dynamic communication channels.
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Core IMPACT Essential by Core Security Technologies
January 2009 - (Free Research)
How do you keep up with remediation efforts and strengthen your defenses against round-the-clock threats while still having time to do your day job? CORE IMPACT Essential can help.
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eBook: Delivering business value with ALM: Business changes and impact by IBM
November 2011 - (Free Research)
As application lifecycle management (ALM) continues to evolve and agile development becomes more the norm, industry experts expect the silos between departments to begin disappearing and job descriptions to change for IT professionals. In this e-book, readers will learn the future of ALM and its impact on both software professionals and customers.
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Total Economic Impact™ Of CA Mainframe 2.0 by CA Technologies.
August 2010 - (Free Research)
Forrester has constructed a Total Economic Impact™ framework for those organizations considering implementing CA Mainframe 2.0 components. The objective of the framework is to identify the cost, benefit, flexibility, and risk factors that affect the investment decision.
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The Total Economic Impact of CA Identity Manager by CA Technologies.
February 2010 - (Free Research)
In January 2010, CA commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) enterprises may realize by deploying CA Identity Manager (CA IM). Read this paper to learn what they found.
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Change How Business Intelligence is Managed by SAP America, Inc.
August 2012 - (Free Research)
This paper details how SAP in-memory computing can change the way you manage business intelligence (BI) and the value your business can derive from the technology. For IT executives, the paper offers substantial information and business examples about what changes they can look forward to and the effect they'll have on their strategic initiatives.
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The Total Economic Impact of Isilon's Clustered Storage System by Isilon Systems
July 2008 - (Free Research)
"The Total Economic Impact (TEI) of Isilon's Clustered Storage System", is a Forrester Consulting Study commissioned by Isilon which reveals that Isilon clustered storage systems deliver a risk-adjusted ROI of 125 percent and...
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The Total Economic Impact of Esker DeliveryWare by Esker Inc.
April 2009 - (Free Research)
View this webinar for an examination of the cash conversion cycle, a discussion of how automation works, an overview of the Esker DeliveryWare project, and a discussion of the Forrester Total Economic Impact (TEI) study. Also included are customer interview highlights and TEI case study conclusions.
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