View this resource center to learn why many organizations are considered packaged services for delivering the software they need to run their mission-critical business processes while focusing limited resources on business outcomes as opposed to software project requirements. 

This video describes how to deliver unified communications (UC) quickly, easily, and to virtually any users in any location with a comprehensive, hosted, fully managed UC solution. 

Discover an anti-malware package that can provide your customers with the security support they need. This case study outlines how one organisation chose an anti-malware package that is easy to install, has little or no impact on the PC and can process definition updates without requiring a reboot. Find out more inside. 

Companies face complicated buying decisions whenit comes to buying host-based antimalware, starting with whether to purchase a protection suite, andwhat to include in that all-in-one package. 

<p><strong>High-tech companies face challenges keeping pace with new</strong> <strong>cloud-based business models, this study from Accenture reveals.</strong></p> 

Creating a single view of customer information starts with correct data. Read this paper to learn 10 steps that assist with improving data quality. 

This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms. 

This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization. 

This paper discusses using predictive analytics to improve customer satisfaction. 

Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization. 

With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings. 

Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code. 

This brief video demonstrates a smartphone app that scans business cards and merges them into your rolodex. Discover how this easy application can help you save time and ease the process of adding contacts to your phone.