TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		Cisco ASA 5500 Series by Cisco Systems, Inc. The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more... >> Discover more offerings from Cisco Systems, Inc.
		Foglight - Application Management to Unify IT and the Business by Quest Software, Inc. Your applications are the lifeblood of the service that IT delivers to end users and the business. Foglight, correlates application performance data and events from the entire more... >> Discover more offerings from Quest Software, Inc.

BIG-IP WebAccelerator Web Application Delivery for Portal, CRM, & ERP by F5 Networks (E-mail this company) BIG-IP WebAccelerator is a web application delivery solution that provides a series of intelligent technologies that overcome problems with browsers, web application platforms, and WAN latency issues, which impact user performance. BIG-IP WebAccelerator increases interactive user performance for web, Portal, CRM, and Collaboration applications.  (HARDWARE PRODUCT)

Symantec Backup Exec™ System Recovery 8: The Gold Standard in Complete Windows System Recovery by Symantec Corporation. March 2008 - (Free Research) Symantec Backup Exec™ System Recovery 8 is the gold standard in complete Windows® system recovery, allowing businesses and IT to recover from system loss or disaster in minutes, not hours or days. (WHITE PAPER) READ ABSTRACT |

Are Network Services Impacting Your Users? by CA. February 2008 - (Free Research) This paper is based on a webcast, Are Network Services Impacting Your Users? It examines the challenges of managing network services, the cost of down time and the business value found in addressing network issues. (WHITE PAPER) READ ABSTRACT |

Why Most Organizations Miss User Response Monitoring - and What to Do about It by Nimsoft, Inc. August 2008 - (Free Research) This guide explains the challenges of user response monitoring and how to overcome these challenges. It also teaches you how to get a real handle on infrastructure performance and shows you how it will impact user experience. (WHITE PAPER) READ ABSTRACT |

Akamai Application Performance Services for the Travel Industry by Akamai Technologies (E-mail this company) Akamai's Application Performance Services improve reliability, performance and consistency of enterprise applications across the web. They have provided quick returns, increased bookings and enhanced customer experiences for leading players in the Travel Industry.  (SERVICE)

ERP for Successful Manufacturing by Xperia June 2008 - (Free Research) Best of breed ERP systems not only allow you to evaluate material and labor costs, but also to analyze the cost impact of using alternate manufacturing locations and various materials suppliers. (WHITE PAPER) READ ABSTRACT |

Captaris Workflow - Business Process Workflow Automation by Captaris Captaris Workflow provides flexible, integrated business process workflow automation for organizations using Microsoft software, enabling productivity, accountability, and compliancy. Captaris Workflow tasklists can be delivered to Outlook, CMS, SharePoint, Captaris Workflow Webaccess, a web portal, or a wireless device.  (SOFTWARE PRODUCT)

Unified Access and Application Delivery Methodology - A New Paradigm in Information Security and Network Architecture by F5 Networks (E-mail this company) November 2007 - (Free Research) The concept of Unified Access Control (UAC) or Network Admission Control (NAC) is being talked about a great deal within the information security & network architecture industries. In this paper, we will define the depth & breadth of the pitfalls with current architectures & how these new solutions may be able to solve them. (WHITE PAPER) READ ABSTRACT |

Deliver Full Workforce Optimization and Build the Optimal Service Solution by SERVICEPower. February 2008 - (Free Research) A large field service force is the primary cost in a service organization, yet it is only relatively recently that IT tools have been available to maximize the productivity of this part of the organization. (WHITE PAPER) READ ABSTRACT |

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation. Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.  (SOFTWARE PRODUCT)

newScale Solutions Overview - newScale FrontOffice Suite™ by newScale (E-mail this company) The newScale FrontOffice Suite™ provides integrated solutions for an actionable and operational Service Catalog – to define an optimal portfolio of services, forecast service demand, manage IT budgets, control consumption, enable self-service, and streamline request fulfillment.  (SOFTWARE PRODUCT)

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT)

Consulting Methodologies -- Disaster Recovery Planning by Info-Tech Research September 2003 - (Paid) A serious security breach or a threat to business continuity can lead not only to critical business damage and loss, but can also undermine the credibility of your IT department. Understand your current state, mitigate your risks, and plan for recovery. (ANALYST REPORT) READ ABSTRACT |

Best Practices in Java Environment Performance Testing by Quest Software, Inc September 2008 - (Free Research) This paper is concerned with providing the capability to deliver optimized and bug-free code to production, both in a proactive sense and as a response to troubleshooting issues in production. (WHITE PAPER) READ ABSTRACT |

Expensewatch.com: T&E Expense Reports, A/P Invoice Management & Purchasing by ExpenseWatch.com. Expensewatch.com offers best-of-breed modules for Travel & Entertainment Expense Reports, Purchasing, and A/P Invoice Management that work together as a fully integrated suite or stand alone separately.  (ASP)

Property Tax Troubles in Communications and Utilities: An Up-Close Look at the Challenges Facing These Sectors and Location Intelligence Innovation Available to Assist by Pitney Bowes Group 1 Software September 2008 - (Free Research) This white paper addresses current inefficiencies in the assignment of communication carrier and utilities taxes at the state and local level and their negative economic impact on these industries as a whole. (WHITE PAPER) READ ABSTRACT |

Product Management - Agile or Waterfall Development: 5 Common Sense Rules to Get the Best of Both by ZIGZAG Marketing, Inc. July 2008 - (Free Research) Agile versus waterfall development isn’t really about the product development methodology, it’s about delivering top quality products in a reasonable time that solve high impact problems for a broad market. (WHITE PAPER) READ ABSTRACT |

Astea Alliance Application Extensions by Astea International Inc. (E-mail this company) Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely & accurate data about customer account or service orders; & Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization & customer retention.  (SOFTWARE PRODUCT)

Offshore Software Test Automation: A Strategic Approach to Cost and Speed Effectiveness by Logigear Corporation. August 2008 - (Free Research) This white paper presents an overview of an innovative approach to integrating global resourcing and the latest test automation tools. It also explores the software development and testing process, global resourcing and the automation of software testing. (WHITE PAPER) READ ABSTRACT |

ShopVue - Paperless Dispatch with Graphical Sequencer by CASCO Paperless Dispatch represents a major step towards a fully paperless, order-driven operation. By providing managers with a graphical tool to dispatch work and track work-in-process, ShopVue becomes a real factory dashboard. The use of touchscreens means that operators can see work assignments on graphical touchscreens throughout the plant.  (SOFTWARE PRODUCT)

Best Practices for Pipeline Management by Oracle Corporation. June 2008 - (Free Research) This paper will discuss some common factors that impact a company’s ability to effectively manage the pipeline and focus on the process and organizational best practices that can help companies overcome their challenges. (WHITE PAPER) READ ABSTRACT |

Mobile Field Services Best Practices by Astea International Inc. (E-mail this company) November 2007 - (Free Research) According to Aberdeen research, mobile technology is a critical enabler of delivering efficient post-sale service and a natural tool for field service operations. Aberdeen Group examined the field service strategies, capabilities, and related technologies of nearly 250 companies. This paper provides best practices gleaned from that study. (WHITE PAPER) READ ABSTRACT |

Strategies for Supporting Next-generation Networks: Proactive, Predictive & Preventive by Alcatel Lucent August 2008 - (Free Research) This white paper dimensions the two-stage evolution from today’s prevalent product level support model to network-level support and ultimately to service-level support. (WHITE PAPER) READ ABSTRACT |

A Unified Approach for Securing Wireless, Remote, and Internal LAN Access by F5 Networks (E-mail this company) April 2006 - (Free Research) The proliferation of access methodologies such as high-speed broadband access & remote access from various locations has driven the need for new services. Mobile & remote access to company resources are essential for productivity, however, larger scale deployments of wireless communication propagate new security and performance demands. (WHITE PAPER) READ ABSTRACT |

VKernel: Cost Visibility, Chargeback and Capacity Virtual Appliance by VKernel March 2008 - (Free Research) VKernel is the only VMware Certified Suite of Virtual Appliances for Cost Visibility, Chargeback and Capacity. When your organization is scaling up its ESX environment having visibility into IT costs from business users is a must. (WHITE PAPER) READ ABSTRACT |

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