This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs. 

Virtualisation has made disaster recovery planning more important than ever before. This ebook presents key findings concerning the implications of a disruption and offers best practices for properly protecting your virtual environment. 

This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services. 

Access this white paper to learn how to build an operational FCR program without sacrificing your budget. 

Dell's Fluid Data technology can help you overcome the challenges created by rapid data growth. With innovative technologies like automated tiered storage, thin provisioning and storage virtualization, Compellent can help you create a greener data center with a positive impact on your bottom line and the environment. 

This white paper specifically focuses on storage and the impact of a virtual desktop infrastructure (VDI) on the Dell Compellent Storage Center SAN, and serves as a reference architecture to implement VDI with the Dell Compellent Storage Center SAN. 

This paper discusses first contact resolution and the offerings for measuring success with FCR. 

Learn how a large company remedied their eclectic data protection strategy with a solution their IT director calls "the most trouble-free device in my data center." 

This paper will help you think through the impact of SSD, virtualization, and cloud computing on your storage planning and needs. 

Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code. 

The economic drivers for VoIP are catching the attention of CFOs, CIOs, and others involved in costs. Learn how to justify the costs of implementing VoIP and how to plan for its bandwidth. 

Learn why unified storage can be ideal for mid-sized IT and find out which unified storage product's performance is "blazing" according to Taneja Group. 

In this exclusive ESG report, examine how your organization can leverage cost-effective scale-out storage to combat the ever increasing demands of your virtual environment. Learn about the key storage challenges organizations face today, and the pros and cons of adopting scale-up versus scale-out storage in your data center.