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Using Case Management to Empower Employees and transform Customer Service by Kofax, Inc. February 22, 2013 - (Free Research) Businesses struggling to improve their customer service are failing to recognise the role and consider the needs of their own employees. This paper shows how successful customer service organisations have transformed customer service by empowering their employees with dynamic case management applications.  (WHITE PAPER) READ ABSTRACT |

Using Case Management to Empower Employees and transform Customer Service by Kofax, Inc. August 24, 2012 - (Free Research) This white paper demonstrates how empowering your employees can lead to significantly improved customer service. Learn how dynamic case management applications can assist in delivering employee empowerment and transform the customer experience.  (WHITE PAPER) READ ABSTRACT |

Fighting fraud in government by ComputerWeekly.com January 13, 2012 - (Free Research) Public sector organisations are experiencing increasing levels of economic crime, including cybercrime, and are particularly at risk from being defrauded by their own employees and their suppliers, according to findings from PwC’s latest Global Economic Crime Survey.  (ESSENTIAL GUIDE) READ ABSTRACT |

Next-Generation WAN Optimization Is Happening Now by BlueCoat August 25, 2011 - (Free Research) Discover what Forrester Consulting is saying about next generation WAN optimization in this technology adoption profile commissioned by Blue Coat.  (WHITE PAPER) READ ABSTRACT |

Perceptions of business technology in the 21st century by ComputerWeekly.com February 09, 2012 - (Free Research) The Economist Intelligence Unit reviews changing expectations for technology and assesses their implications for  CIOs, the IT function and the business.  (ESSENTIAL GUIDE) READ ABSTRACT |

IT as the Collaboration Enabler by LogMeIn, Inc. May 14, 2013 - (Free Research) This webcast explains how the bring-your-own-app (BYOA) trend is impacting the modern workplace. Inside, discover what BYOA means for collaboration, learn how IT is responding to this trend, find advice to help you achieve BYOA success, and more.  (WEBCAST) READ ABSTRACT |

White Paper: The State of Workforce Mobility by Nokia January 11, 2008 - (Free Research) The State of Workforce Mobility is based on the key conclusions of a market research project conducted by global research leader Simpson Carpenter on behalf of Nokia Enterprise Solutions.  (WHITE PAPER) READ ABSTRACT |

Protecting and Securing Privacy Data and Sensitive Information in Today’s Healthcare Organization by McAfee, Inc. March 08, 2010 - (Free Research) This document takes a look at several aspects of data protection and HIPAA compliance and explains how a Data Loss Prevention (DLP) solution can help IT professionals discover sensitive data at rest, monitor traffic in real time, and capture events for after-the-fact investigations.  (WHITE PAPER) READ ABSTRACT |

Great Things Happen on the Road to Disaster Recovery by AppAssure Software, Inc. April 10, 2009 - (Free Research) In the event of a disaster, Raycom needed to be able to minimize downtime and recover their systems quickly. Read this case study and discover how Replay AppImage can restore Exchange data and provide reliable backup.  (CASE STUDY) READ ABSTRACT |

The mobile print enterprise by ComputerWeekly.com February 09, 2012 - (Free Research) Quocirca looks at the case for mobile printing in the enterprise and suggests best practices for a mobile print strategy.  (ANALYST BRIEF) READ ABSTRACT |

The Consumerization of IT: Security Challenges of the New World Order by CA Technologies. May 31, 2012 - (Free Research) Discover the ins and outs of consumerization: Why it is occurring and the major impact it will have on your business. Uncover the trend's inherent security implications and the methods you can use to keep your critical systems, applications, and information safe, regardless of what device is being used to access them.  (WHITE PAPER) READ ABSTRACT |

BYOD Risks and Rewards: How to Keep Employee Smartphones, Laptops and Tablets Secure by Sophos, Inc. December 31, 2012 - (Free Research) The BYOD movement is unstoppable. While this trend is quickly turning from luxury to necessity for employees, it is more imperative than ever to understand its impact on corporate security models. This whitepaper explores the risks and rewards of BYOD and offers tips on embracing BYOD while ensuring your enterprise stays secure.  (WHITE PAPER) READ ABSTRACT |

Accenture Technology Vision 2012 by ComputerWeekly.com January 23, 2012 - (Free Research) Download this report from Accenture to discover the 6 IT technology trends that will impact CIOs in 2012.  (IT BRIEFING) READ ABSTRACT |

Technology Industry Survey 2012 by ComputerWeekly.com October 21, 2011 - (Free Research) This exclusive research reveals what IT professionals really think about technology, their employers, and their careers.  (WHITE PAPER) READ ABSTRACT |

The Desktop Admin's Guide to BYOD: Pros and Cons of BYOD by Aerohive Networks May 23, 2012 - (Free Research) Despite the fact that BYOD and BYOPC can reduce costs, add IT flexibility, and keep employees happy, they are not without issues. Check out this E-Book from SearchConsumerization.com to learn the promises and pitfalls of BYOD and BYOPC and discover how to successfully embrace them in your organization.  (EBOOK)

Presentation Transcript: Iron Mountain - E-mail Management by Iron Mountain August 01, 2009 - (Free Research) Read this presentation transcript and free yourself from the daily hassles of e-mail management and fighting the inherent risks of e-mail Spam, viruses and noncompliance. Trust Iron Mountain's enterprise-class, cloud-based e-mail management service for 100% e-mail uptime at a cost savings of up to 60% versus on-premises solutions.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

eBook: Email Archiving - Planning, Policies and Product Selection: Analyzing Email Archiving Features for Productivity by Symantec Corporation October 01, 2009 - (Free Research) Chapter 4 of this e-book gives advice on determining your email archiving goals and policies to establish a set of system features that match your company’s needs and boost archiving efficiency.  (EBOOK) READ ABSTRACT |

Mobile Expense Management by ComputerWeekly.com April 24, 2013 - (Free Research) Analysts Rob Bamforth and Clive Longbottom advise businesses on ways to manage the cost of mobile communications.  (ANALYST REPORT) READ ABSTRACT |

Coaching Techniques for Dealing with Underperformers by Global Knowledge Network, Inc. May 2004 - (Free Research) People do not perform at their job for one of two reasons: either they can't or they won't. The second type of employee is the one we will address in this paper- the employee who chooses not to do his or her job for whatever reason.  (WHITE PAPER) READ ABSTRACT |

Bringing Order to the Chaos of “Bring Your Own Device” by Enterasys April 2012 - (Free Research) In order to fully accept the “Bring Your Own Device” (BYOD) trend in your enterprise, it is vital to find a solution that provides security, scalability, centralized policy, and a superior end-user experience. Learn how you can bring order to the chaos of BYOD, plus details of a solution that can help you achieve this.  (WHITE PAPER) READ ABSTRACT |

Employee-owned Smartphones: Seize the Opportunity by BlackBerry July 2010 - (Free Research) With the increasing demand for employees to use personal smartphones for work-related duties, IT management must take a leadership role in setting up mobile strategies, new policies, and a fresh approach to allowing smartphones access to corporate resources. Continue reading to learn more.  (WHITE PAPER) READ ABSTRACT |

Desktop Administrator's Guide to BYOD - Pros and Cons of BYOD by Symantec Corporation November 2012 - (Free Research) BYOD and BYOPC can reduce costs, increase flexibility, and help keep your users happy. But to maximize the benefits and minimize the risk, it is essential to put the right policies in place. Read this E-Book to uncover the promises and pitfalls of these trends and how you can embrace them in your enterprise.  (EBOOK) READ ABSTRACT |

IT Best Practices: To Support or Not Support Consumer-Owned Smartphones by Zenprise March 2009 - (Free Research) Discover why mobile service is vital to your overall messaging infrastructure and mobile management strategy as you uncover how to better support consumer-owned smartphones in your organisation.  (WHITE PAPER) READ ABSTRACT |

Achieve True Collaboration in Global Development by Telelogic, An IBM Company December 2008 - (Free Research) This paper explains the effective management of human capital, which includes not just the organization's own employees, but also members of the outsourcing team as well, is a key success factor.  (WHITE PAPER) READ ABSTRACT |

Cisco Bring Your Own Device: Device Freedom Without Compromising the IT Network by Insight February 2012 - (Free Research) Bring your own device (BYOD) is one of the hottest trends in IT today. While it literally involves employees using their own devices at work, there is actually a lot more to it than you might think. Learn more about the drivers of bring your own device (BYOD) and uncover the challenges this trend creates for IT and how to overcome them.  (WHITE PAPER) READ ABSTRACT |

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