Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured - despite the influence of support on higher revenue, customer satisfaction and increased productivity. This new ServiceXRG white paper explores the importance of quantifying the impact of support on your business. 

This whitepaper is about enterprise architecture as it pertains to finding and maximizing the business value in greener operations. Higher energy efficiency and a smaller carbon footprint are obvious areas of interest for any business, but how do you balance these goals with productivity, customer service, and all your other business concerns? 

Cloud computing comes in different shapes and sizes, and the architecture used will have an impact on the network. Network managers must be involved in on the cloud architecture decision and must understand the impact that private, public, or hybrid clouds will have on the network. Read on to learn more about network planning for cloud computing. 

How confident are you that your health care organization can recover from a disaster? This resource highlights the impact unplanned downtime can have on your hospital. Read now to learn about an effective disaster recovery strategy that will ensure the safety of your patient data. 

Uncover the impact modern business demands are having on corporate networks today and learn what you must do to ensure your network performs the way you need it to for business success. 

In order to better understand the current storage environment, DataCore Software conducted an online survey in early 2011. The results showed that few organizations have utilitzed virtualization or the cloud, often due to concerns about cost. The truth is, you really can have it all- Virtualization and cloud at a reasonable cost. Learn more. 

The business world is evolving into one that rewards timely, data-supported decisions as a supplement or replacement for "gut-feel" judgments. For software providers considering the addition of BI capability and end-users exploring its business value, this Aberdeen Research Brief seeks to investigate and quantify the business impact of embedded BI. 

This exclusive study illustrates the financial impact of an organization efficiently managing their VDI from a single console using VMware View. Read on to learn how you can reduce the overall costs of your virtual desktop management. 

In this eBook, learn more about how organizations use predictive analytics to directly impact the bottom line. 

Learn how to get real-time granular visibility into network traffic, the ability to prioritize and segment traffic, and accelerate and optimize applications so that you can minimize the impact of recreational traffic on business while allowing employees to access Internet-based content. 

As application lifecycle management (ALM) continues to evolve and agile development becomes more the norm, industry experts expect the silos between departments to begin disappearing and job descriptions to change for IT professionals. In this e-book, readers will learn the future of ALM and its impact on both software professionals and customers. 

Read this study conducted by Forrester Consulting on behalf of CA Technologies, you learn about the ROI impact of a SLA management platform that offers features for data metrics, automation, performance monitoring, and more.