As IT commoditization continues to increase audit and control activities, IT gets better at identifying and documenting the causes of significant outages. In an increasing number of cases, these ITIL efforts show the source of the outage to be action from the security department, and the BSM processes show the impact to be devastating. 

This live webinar discusses how cutting-edge storage technology is helping to reduce IT costs and improve business agility.  Watch now to learn how these next-generation storage features are helping him streamline storage management, automate IT operations, slash storage costs, and free up IT personnel to perform other value-added tasks. 

Content provided by Google. In this Forrester Research report, examine an in-depth cost analysis of your peers’ implementations of Google Apps to determine the total economic impact of adopting cloud collaboration services. Review real-world results and calculations covering the ROI of this move. 

Are you considering updating from Exchange 2003 to Exchange 2010 but are not sure of the best way to do so? In this webcast, review recommended processes for upgrading from Exchange 2003 to Exchange Server 2010. Discover common pitfalls you may experience during the upgrade process. 

This white paper provides an overview of the results of a Forrester Consulting survey on the total economic impact and potential return on investment of deploying click to call and click to chat solutions. Continue reading to learn about the evaluation methods, results and more. 

In this two part course, Deputy Executive Director for ARMA International, Diane K. Carlisle, reveals how Generally Accepted Recordkeeping Principles (GARP®) is designed to assist organizations in implementing records systems and policies to keep you out of the headlines for the wrong reasons. 

The question is no longer if your healthcare practice will make the transition to EHR, but when.  Careful planning and effective change management can help keep missteps – and the stress and costs that come with them – to a minimum.  This white paper presents strategies for avoiding common EHR implementation problems. 

This global benchmarking study from ESI international identifies the key challenges and successes experienced by project and programme management offices (PMO) and draws recommendations for the future. 

Sign up today for this valuable webcast to learn how integrated Web-to-mainframe performance management can help you achieve higher levels of availability, performance and customer success rates. 

The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits. 

CA ERwin Data Modeler r8 is an industry-leading data modeling solution that provides a simple, visual interface to manage your complex data environment.  It provides state of the art visualization capabilities, coupled with a dynamic new user interface. Download this demo software to give it a try! 

The impact of health care legislation, including ARRA and the HITECH Act, will accelerate spending on health IT and clinical applications – leading to an increased need for storage. Inside this white paper, learn how a converged medical infrastructure can help store extensive patient data in a secure, efficient manner. 

Discover how you can improve your desktop virtualization implementation with a deep understanding of your current desktop, application and device usage. Assessing the economic impact of desktop virtualization can help your organization maximize benefits and minimize risks.