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Best Practices for Integrating Mac OS X into Active Directory by CDW

April 23, 2010 - (Free Research)
Watch this seminar and learn how the built-in capabilities of Mac OS® X can enable you to integrate Mac OS X and Active Directory in a way that fits best with your environment. 
(VIDEOCAST) READ ABSTRACT |

Why It’s Time for Enterprises to Secure Mac Computers by Symantec Corporation

December 31, 2013 - (Free Research)
This guide explores the importance of protecting your Macs with endpoint security software and outlines how malware and advanced persistent threats look to infiltrate your operating systems. 
(WHITE PAPER) READ ABSTRACT |

How to configure Mac OS X Server by ComputerWeekly.com

March 22, 2013 - (Free Research)
This step by step guide shows you how to configure Max OS X Server. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Client Management Best Practices for Managing Mac Systems by CDW

April 15, 2010 - (Free Research)
One of the greatest challenges facing any institution is the maintenance of a large number of computer systems. When properly performed, lifecycle management—from the loading dock to the recycler—maximizes your return on investment, keeps your users more productive, and protects the security of your computer systems and your enterprise data. 
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Centrify Express 2010.1 by Centrify Corporation

August 06, 2010 - (Free Research)
Centrify Express is the #1 choice of IT professionals for Active Directory-based single sign-on to Linux and Mac systems.  It is a free solution with more functionality, tools, and upgrade options than alternative offerings. 
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Macs in the Enterprise: Using Windows and Mac apps side-by-side by Parallels, Inc.

August 15, 2012 - (Free Research)
Read this transcript to learn how your company can run Windows and Mac applications side-by-side 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

The Best of Both Worlds: Sharing Mac Files on Windows Servers by GroupLogic

October 27, 2009 - (Free Research)
This whitepaper discusses the issues involved in sharing files between Macs and Windows servers and compares the options for successful integration. It is intended for systems administrators, technical evaluators and decision-makers who are considering upgrading or purchasing a Mac/Windows integration solution. 
(WHITE PAPER) READ ABSTRACT |

La Jolla Institute for Allergy & Immunology: Customer Video by Absolute Software

November 12, 2013 - (Free Research)
In this on-demand video case study, learn how the right enterprise-level management software allowed La Jolla Institute for Allergy & Immunology to better manage, secure, and track all of its systems and devices. 
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PGP Whole Disk Encryption - Proactively secure confidential data on disks and removable media by PGP Corporation

February 03, 2010 - (Free Research)
PGP Whole Disk Encryption provides enterprises with comprehensive, nonstop disk encryption for Microsoft Windows and Apple Mac OS X, enabling quick, cost-effective protection for data on desktops, laptops, and removable media. The encrypted data is continuously safeguarded from unauthorized access, providing strong security. 
(WHITE PAPER) READ ABSTRACT |

Integrating Macs with Microsoft DFS - Best Practices by GroupLogic

February 15, 2012 - (Free Research)
This document describes three options for integrating Macs with Microsoft DFS infrastructure. 
(WHITE PAPER) READ ABSTRACT |

Cisco Catalyst 2950 Series Switches with Enhanced Image SW by Cisco Systems, Inc.

The Cisco Catalyst 2950 Series switches offer enhanced data security through a wide range of security features. 
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Using Mac and Windows apps side-by-side by Parallels, Inc.

August 14, 2012 - (Free Research)
Listen to this podcast to learn how you can run Mac and Windows applications side-by-side 
(WEBCAST) READ ABSTRACT |

MicroStrategy Customer Success Story: Ceva Santé Animale by MicroStrategy Incorporated

August 31, 2013 - (Free Research)
The CIO of Ceva Santé Animale, a global veterinary health company, wanted to "have everything on all devices without VPN (PC, Mac, iPad, Android and Blackberry." View this brief case study to learn how CSA built a sales enablement application on a mobile platform that aggregates CRM, ERP and sales data. 
(CASE STUDY) READ ABSTRACT |

UPMC Health Plan Optimizes Customer Conversations to Ensure Service Excellence by Genesys

September 16, 2013 - (Free Research)
Consult this case study today to learn how UPMC Health Plan developed an innovative customer service strategy that provided consistent, personal customer experiences, enabled constant service improvements, and more. 
(CASE STUDY) READ ABSTRACT |

Driving Customer Service Success in the Cloud with Microsoft Dynamics CRM Online by Microsoft

August 23, 2010 - (Free Research)
Join us for this webcast to learn how Microsoft Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge. 
(VIDEO) READ ABSTRACT |

Transform the Customer Experience with Pega CRM by Pegasystems

May 11, 2011 - (Free Research)
For years, companies have tried to serve customers in a way that would lead to brand loyalty.  While traditional CRM systems have failed to deliver, a new approach might be just what companies need. 
(WHITE PAPER) READ ABSTRACT |

Level the Customer Service Playing Field with the Cloud by Genesys

March 31, 2013 - (Free Research)
In this paper by Ovum research, discover how mid-market companies can leverage the cloud to improve customer service, and, as a result, get on a more level playing field with bigger competitors. Explore the challenges that mid-size companies face with customer service, and get recommendations for cloud adoption tailored to service organizations. 
(WHITE PAPER) READ ABSTRACT |

Five Ways to Differentiate Your Customer Service Offering Using the Cloud by Genesys

March 31, 2012 - (Free Research)
Implementing new technologies to enable multi-channel customer service isn't always easy, especially for mid-size organizations that are trying to balance costs with customer personalization. Access this white paper to learn why a cloud-based contact center could be the answer for better service at a lower cost. 
(WHITE PAPER) READ ABSTRACT |

Smarter customer service with IBM business analytics by IBM

August 30, 2013 - (Free Research)
View this resource to learn how your business can build better relationships with your customers by utlizing business analytics. 
(WEBCAST) READ ABSTRACT |

How Satisfied Are Your Customers? by IBM

November 11, 2013 - (Free Research)
This brief resource provides statistics and other insights that explain why it's more important than ever to provide excellent customer service and experiences. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders

April 30, 2013 - (Free Research)
Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world. 
(WHITE PAPER) READ ABSTRACT |

Social Media and Customer Service by Pegasystems

May 11, 2011 - (Free Research)
One of the biggest issues for companies is creating effective customer services processes.  What if social media could help the problem? 
(WHITE PAPER) READ ABSTRACT |

8 Traits of IT-Friendly Contact Center and Web Customer Service Software by eGain Communications Corp.

May 06, 2010 - (Free Research)
In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment. 
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Customer Experience Exchange E-Zine Issue 2 by SearchCRM

January 31, 2012 - (Free Research)
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. 
(EZINE)

The Customer Service Balancing Act by Jive Software

July 11, 2013 - (Free Research)
Access this helpful resource to discover a customer service technology that provides complete integration of all your customer communication channels so that you can achieve a unified view of customer interactions. Read on to discover how this peer-based strategy can cut costs while enhancing customer service by reading now! 
(WHITE PAPER) READ ABSTRACT |

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