Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Best Practices for Integrating Mac OS X into Active Directory by CDW April 23, 2010 - (Free Research) Watch this seminar and learn how the built-in capabilities of Mac OS® X can enable you to integrate Mac OS X and Active Directory in a way that fits best with your environment.  (VIDEOCAST) READ ABSTRACT |

Client Management Best Practices for Managing Mac Systems by CDW April 15, 2010 - (Free Research) One of the greatest challenges facing any institution is the maintenance of a large number of computer systems. When properly performed, lifecycle management—from the loading dock to the recycler—maximizes your return on investment, keeps your users more productive, and protects the security of your computer systems and your enterprise data.  (WHITE PAPER) READ ABSTRACT |

How to configure Mac OS X Server   by ComputerWeekly.com March 22, 2013 - (Free Research) This step by step guide shows you how to configure Max OS X Server.    (ESSENTIAL GUIDE) READ ABSTRACT |

Centrify Express 2010.1 by Centrify Corporation August 06, 2010 - (Free Research) Centrify Express is the #1 choice of IT professionals for Active Directory-based single sign-on to Linux and Mac systems.  It is a free solution with more functionality, tools, and upgrade options than alternative offerings.  (DOWNLOAD)

Macs in the Enterprise: Using Windows and Mac apps side-by-side by Parallels, Inc. August 15, 2012 - (Free Research) Read this transcript to learn how your company can run Windows and Mac applications side-by-side  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

PGP Whole Disk Encryption - Proactively secure confidential data on disks and removable media by PGP Corporation February 03, 2010 - (Free Research) PGP Whole Disk Encryption provides enterprises with comprehensive, nonstop disk encryption for Microsoft Windows and Apple Mac OS X, enabling quick, cost-effective protection for data on desktops, laptops, and removable media. The encrypted data is continuously safeguarded from unauthorized access, providing strong security.  (WHITE PAPER) READ ABSTRACT |

The Best of Both Worlds: Sharing Mac Files on Windows Servers by GroupLogic October 27, 2009 - (Free Research) This whitepaper discusses the issues involved in sharing files between Macs and Windows servers and compares the options for successful integration. It is intended for systems administrators, technical evaluators and decision-makers who are considering upgrading or purchasing a Mac/Windows integration solution.  (WHITE PAPER) READ ABSTRACT |

Integrating Macs with Microsoft DFS - Best Practices by GroupLogic February 15, 2012 - (Free Research) This document describes three options for integrating Macs with Microsoft DFS infrastructure.  (WHITE PAPER) READ ABSTRACT |

Using Mac and Windows apps side-by-side by Parallels, Inc. August 14, 2012 - (Free Research) Listen to this podcast to learn how you can run Mac and Windows applications side-by-side  (WEBCAST) READ ABSTRACT |

Cisco Catalyst 2950 Series Switches with Enhanced Image SW by Cisco Systems, Inc. The Cisco Catalyst 2950 Series switches offer enhanced data security through a wide range of security features.  (HARDWARE PRODUCT)

PowerBroker Identity Services: Active Directory Bridging by BeyondTrust Corporation April 26, 2013 - (Free Research) Managing servers separately is costly, complex, and simply inefficient. Download your free 30-day trial of a solution that allows you to integrate your Linux, Unix, and Mac OS X servers into Active Directory for better security and compliance within your server environment.  (TRIAL SOFTWARE) READ ABSTRACT |

Cisco Catalyst 3560 Series Switches by Cisco Systems, Inc. The Cisco® Catalyst® 3560 Series is a line of fixed-configuration, enterprise-class switches that include IEEE 802.3af and Cisco prestandard Power over Ethernet (PoE) functionality in Fast Ethernet and Gigabit Ethernet configuration.  (HARDWARE PRODUCT)

Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices by Oracle Corporation January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.  (WHITE PAPER) READ ABSTRACT |

Overhauling a Legacy Contact Center: Starting Steps by Five9 May 10, 2013 - (Free Research) Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations.  (EGUIDE) READ ABSTRACT |

Cost-Saving Tips for Contact Centers by Five9 May 10, 2013 - (Free Research) For service organizations looking to cut costs, the contact center is the go-to department, seeing as it often has high staffing counts within the company. Check out this expert e-guide to learn how you can effectively identify opportunities and decrease spending in your contact center, without sacrificing customer experience.  (EGUIDE) READ ABSTRACT |

5 Ways to Optimize Your Workforce by Aspect December 14, 2012 - (Free Research) You need to provide a flexible, efficient and consistent customer experience, but with the myriad of communication channels available today, legacy service strategies are inadequate. Read on to learn how unified communications and workforce optimization can provide the visibility and control needed to deliver exceptional customer service.  (WHITE PAPER) READ ABSTRACT |

Eight Strategies for First Rate Customer Service by Cisco Systems, Inc. February 22, 2008 - (Free Research) This paper provides eight strategies for creating a relationship with your customers that will keep them coming back.  (WHITE PAPER) READ ABSTRACT |

Oracle Advanced Customer Services: Solution Support Center by Oracle Corporation February 19, 2008 - (Free Research) The Oracle Solution Support Center, Oracle's most comprehensive Advanced Customer Service, is the best way to protect mission-critical operations and drive business success.  (WEBCAST) READ ABSTRACT |

Driving Customer Service Success in the Cloud with Microsoft Dynamics CRM Online by Microsoft August 23, 2010 - (Free Research) Join us for this webcast to learn how Microsoft Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge.  (VIDEO) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders April 30, 2013 - (Free Research) Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world.  (WHITE PAPER) READ ABSTRACT |

Customer Service is Not an Assembly Line - Retool your Service Experience with Dynamic Case Management by KANA (E-mail this company) June 22, 2012 - (Free Research) Check out this informative webcast to understand how customer service and dynamic case management are related and how to build a strategy for both.  (WEBCAST) READ ABSTRACT |

Social Media and Customer Service by Pegasystems May 11, 2011 - (Free Research) One of the biggest issues for companies is creating effective customer services processes.  What if social media could help the problem?  (WHITE PAPER) READ ABSTRACT |

SAP Workforce and Scheduling Optimization Demo by ClickSoftware August 12, 2009 - (Free Research) Watch this demo to learn how SAP Workforce and Scheduling Optimization can help offer better customer service, which leads to customer loyalty which ultimately leads to higher profits by allowing you to manage service scheduling and dispatching, support Mobile service operations, schedule service appointments, monitor service operations, and more  (WEBCAST) READ ABSTRACT |

The mini-guide to social customer service by Salesforce.com July 01, 2012 - (Free Research) <p>Social media has fundamentally changed the world of customer service. This comprehensive guide outlines the keys to success to realize your social customer service potential. Learn why actively engaging with customers is imperative, 4 vital customer services areas to focus on, and more.</p>  (WHITE PAPER) READ ABSTRACT |

ImageMC++ by Viking Software Solutions ImageMC++ is a highly advanced solution designed to maximize the auto-adjudication of claims. The rapid availability of electronic image and data, coupled with extensive rules-base processes, accelerates the handling of those claims that do not immediately auto-adjudicate and improves the efficiency of customer service functions.  (SOFTWARE PRODUCT)

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