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Presentation Transcript: Mobilizing Your Apps and Data Confidently in a BYOD World by Symantec Corporation June 04, 2012 - (Free Research) Access this presentation transcript to learn about cutting edge technology and techniques that can not only confidently enable a BYOD strategy, but also help you find productivity and competitive advantages previously unavailable, even in highly regulated and secure industries.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Guide to Successful IT Business Services by Hewlett-Packard Company December 09, 2011 - (Free Research) Industry leaders share their experiences turning IT business service ideas into effective moneymakers that also strengthen customer relationships.  (EGUIDE) READ ABSTRACT |

IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com January 04, 2012 - (Free Research) This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations.  (IT BRIEFING) READ ABSTRACT |

The Social CRM Playbook by SugarCRM Inc. August 31, 2011 - (Free Research) This white paper will provide an outline of the broad steps you should take in building a social CRM strategy and a overview of how you can pair that strategy with technology to enable your business to practice real social CRM.  (WHITE PAPER) READ ABSTRACT |

Guide to Successful IT Business Services by Hewlett-Packard Limited August 06, 2012 - (Free Research) This e-guide explores 3 critical best practices to help your business service ideas succeed. Gain insight from peers and industry analysts with experience driving revenue and building strong customer relationships through IT innovation.  (EGUIDE) READ ABSTRACT |

HP Client Engagement for Wealth Managers by Hewlett-Packard Limited September 06, 2012 - (Free Research) A staggering 75 % of people leave their parents' wealth managers services. Learn to meet the challenges posed by today's new breed of clients by leveraging customer relationship management (CRM) applications, such as addressing today's pain points, functionality that meets your needs, transforming risks to your client base, and more.  (WHITE PAPER) READ ABSTRACT |

Web 2.0 at Work: Departmental Use Cases by Oracle Corporation August 01, 2008 - (Free Research) With the introduction of Web 2.0 technologies into your enterprise, you can greatly increase the value of your company's most important assets. Leading companies are harnessing Web 2.0 technologies and applying them to build their next-generation workplaces.  (WHITE PAPER) READ ABSTRACT |

What Is Cloud Computing? by Salesforce.com March 10, 2009 - (Free Research) Cloud computing is a better way to run your business. Instead of running your apps yourself, they run on a shared data center. When you use any app that runs in cloud, you just log in, customize it, and start using it.  (VIDEOCAST) READ ABSTRACT |

Readying your Portals for Social Business by IBM August 16, 2011 - (Free Research) Social networking, high-speed mobility and smarter devices are changing the way we do business. Read this paper now to learn how you can create value for your business through building robust social and real-time collaboration capabilities into portals.  (WHITE PAPER) READ ABSTRACT |

Learn to Innovate on SharePoint 2010 with SpigitEngage by Spigit May 27, 2011 - (Free Research) Join in this on-demand webcast and find out how SpigitEngage delivers enhanced capabilities on SharePoint now.  (WEBCAST) READ ABSTRACT |

Accelerate Innovation & Productivity with Rapid Prototyping and Development: Model New Ideas, Land More Business, and Control Costs by Attivio, Inc. February 24, 2010 - (Free Research) This paper discusses how a new generation of platforms in the application stack is designed to both deliver a specific layer of functionality and enable rapid prototyping, allowing development teams to focus their efforts on the value they add and gain time for more innovation.  (WHITE PAPER) READ ABSTRACT |

How to improve your communication with your boss by ComputerWeekly.com May 08, 2012 - (Free Research) <p>Learn how to communicate more effectively with your boss in this guide from Dr Brian Sutton and Dr Robina Chatham. </p> <p> </p>  (TRAINING GUIDE) READ ABSTRACT |

Intelligent Merchandising: Creating a Unique Shopping Experience, Part 3 by SAP AG August 01, 2007 - (Free Research) The amount of customer information available grows every day. Learn why it is critical for you to analyze and understand customer information in order to draw meaningful conclusions about consumer lifestyles, buying habits and shopping behaviors.  (WHITE PAPER) READ ABSTRACT |

How Mobile Devices are Driving Innovations in Contact Centers by Avaya October 29, 2012 - (Free Research) Failing to adopt a customer service strategy for mobile devices could put your business at a serious disadvantage. Gartner research suggests that 80% of companies will suffer revenue loss from the lack of customer support on mobile devices by 2013. Read this paper to learn how to utilize the opportunities mobility offers customer service.  (WHITE PAPER) READ ABSTRACT |

Moving beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions May 2008 - (Free Research) In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.  (WHITE PAPER) READ ABSTRACT |

Application Virtualization Goes Mission-Critical: Part 1 by Symantec Corporation April 2013 - (Free Research) This research brief provides insight into how extensively organizations have virtualized their mission-critical applications and discusses the benefits and concerns organizations are managing as a result.  (WHITE PAPER) READ ABSTRACT |

It's Not "If" You Collaborate, But "How" by Cisco Systems, Inc. September 2009 - (Free Research) To learn more about who collaborates and why, Cisco recently conducted one of the first comprehensive studies of the personal and cultural factors associated with successful adoption of network based collaboration. Read the full report, and find out more about how collaboration transforms business.  (VIDEO)

Oracle Customer Experience: The Retail Experience by Oracle Corporation UK Ltd December 2012 - (Free Research) Creating an individualized, consistent customer experieicne is paramount for today's businesses. In this webcast, learn how Winston Furnishings used customer experience management (CEM) technology to customize their customers' experience when shopping for furniture on the web.  (WEBCAST)

Best practices for streamlining financial processes and reporting in SAP environments by Dolphin October 2011 - (Free Research) In this e-book, get expert advice and ideas on how to improve critical financial processes such as order-to-cash, controlling, general ledger, accounts receivable and financial reporting.  (EBOOK)

How Organizations Make Better Decisions by SAS Institute Inc. April 2010 - (Free Research) This report describes how organizations are attempting to improve specific decisions. Most analyses of decision-making address single capabilities, such as technology, leadership, or group process. In this research, the topics addressed were more comprehensive - the idea being to understand which improvements were used most frequently.  (ANALYST REPORT) READ ABSTRACT |

Oracle PeopleSoft CRM Integration into the Contact Center by AMC Technology May 2008 - (Free Research) This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.  (WHITE PAPER) READ ABSTRACT |

Innovation, People, and Processes:  How Three Global Innovators are Bringing Winning Products to Market  by CA Technologies. September 2009 - (Free Research) This IDC White Paper addresses a key challenge for most organizations - the need to improve innovation.  Three very different global corporations are compared in order to explore methods of managing new ideas, projects, resources, and marketing innovation. Read on to learn what all three companies are doing to manage innovation.  (WHITE PAPER) READ ABSTRACT |

The Problem with Software Definition by iRise March 2013 - (Free Research) This brief, easy-to-watch video explains in simple terms why the software you use on the web never seems to meet all your needs.  Find out the problems with "defining" software, why most standard business application definitions are not up to par, and a suggestion for meeting the needs of both enterprises and end-users, while saving time and money  (VIDEO) READ ABSTRACT |

Web 2.0 in Action! How SAP Is Leveraging Web 2.0 in CRM to Improve Customer Experience by SAP America, Inc. June 2008 - (Free Research) This paper discusses how SAP leverages Web 2.0 in CRM to improve customer experience. It examines SAP’s approach to Web 2.0, and how SAP has incorporated the Web 2.0 technological principles within SAP CRM.  (WHITE PAPER) READ ABSTRACT |

Modernize Global E-Business Suite Environments by Oracle Corporation UK Ltd December 2012 - (Free Research) If you're running mission-critical applications and processes on inefficient infrastructure, you could be at risk for major disruptions. Although the idea of updating hardware seems daunting, it doesn't have to be. Watch this video to discover an optimization strategy that can help you cut costs while improving reliability and productivity.  (VIDEO)

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