Tune in to this IBM webcast (partnered with Red Hat) to hear experts discuss working smarter using Linux desktops and the cloud, Linux collaboration and the cloud, and overall customer value. 

An effective change management process can help you better identify how alterations will affect cost and schedule so you can keep them in control. This paper will explore change management approaches and how you can use IBM Rational® solutions to manage changes to development, system and IT artifacts. 

PortalGuard is an authentication and password security solution that allows end-users to securely authenticate and self-manage passwords directly from a Web browser, while providing administrators with functionality to meet or exceed their security objectives and achieve compliance with government and industry regulations. 

Using the multi-tenancy features of the solution, The Linc Group can tailor the CRM experience for each of its offices and franchisees around the world. The true value of Microsoft [Dynamics] CRM [4.0] is about how successful the tool can make employees in their jobs . . . 

This white paper will review the obstacles to making business development a team sport and then will present best practices around people, process and technology for aligning the sales and marketing organization. 

Service-oriented architecture (SOA) enables different programs, applications, and tools to interact via self-contained services that do not depend on the context or state of the other service. This white paper provides insight into the top-four worst practices for SOA integration, and how to avoid and/or overcome these worst practices. 

Thought leaders from Intel, Thomson Reuters, IBM, VMware, SAP, and Microsoft highlight this series of interactive videos and webcasts for IT decision makers, analysts, journalists, and interested parties worldwide. 

Microsoft made some big improvements in SharePoint 2010, but a few problems remain that still annoy SharePoint administrators. In this month's issue, find out what's good and what's not so good in the newest version of SharePoint. Also in this issue, get started on SharePoint capacity planning, and learn how to automate SharePoint governance. 

Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility.. 

Complete capabilities in one product, on a single architecture. See key features for both business and IT users, including Framework Manager, the Administration Console, and integration with Microsoft Excel. 

Business Process Modeling Notation (BPMN) is a newer language but has been the focus of much attention from business and IT. As business processes grow more complex, BPMN provides a structured way to organize them. But it is important to know the basics before selecting a BPMN solution. 

The main focus of this white paper is about revealing key factors in sales rep productivity, including what helps improve their efficiency (increasing selling time) and effectiveness (getting better results from the available selling time). Both are important and require strong leadership and teamwork between the sales and IT departments.