Enterprise Engineer 3.5 by McLaren Software.. McLaren's Enterprise Engineer application suite assures the integrity of your asset documentation, providing a single point of control to manage the lifecycle of asset related more... >> Discover more offerings from McLaren Software..
		Lawson Enterprise Asset Management (EAM) Software by Lawson Software. The Lawson M3 Enterprise Asset Management (EAM) software is a best-of-breed maintenance solution that can be easily integrated with your other business operations. It helps more... >> Discover more offerings from Lawson Software.
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..

Where's My Stuff?!! Managing Work-in-Process with Radio Frequency Identification (RFID) by TrenStar (E-mail this company) September 2007 - (Free Research) The advent of Radio Frequency Identification technologies (RFID) has allowed everyone from shipping companies to hospitals to create visibility into inefficient business processes. Aberdeen’s research shows that 38% of enterprises using RFID are doing so to improve the cost, safety, and reliability of managing work-in-process (WIP). (ANALYST REPORT) READ ABSTRACT |

Mobile Field Services Best Practices by Astea International Inc. (E-mail this company) November 2007 - (Free Research) According to Aberdeen research, mobile technology is a critical enabler of delivering efficient post-sale service and a natural tool for field service operations. Aberdeen Group examined the field service strategies, capabilities, and related technologies of nearly 250 companies. This paper provides best practices gleaned from that study. (WHITE PAPER) READ ABSTRACT |

MicroMain XM Enterprise™ - Enterprise Asset Management (EAM) Software by MicroMain Corporation MicroMain XM Enterprise™ enables your enterprise to conserve resources through strategic, comprehensive asset management. This enterprise asset management (EAM) system enables you to optimize your plant or industry assets and generate higher profits, reduce equipment downtime, increase asset availability, and make cost-effective purchases.  (ASP & SOFTWARE PRODUCT)

Manage and Protect Your Entire PC Fleet by Intel Corporation. August 2008 - (Free Research) Intel® Centrino® 2 with vPro™ technology delivers a new advanced and unified approach for improving the management and security of all of your business PCs. (DEMO) READ ABSTRACT |

How To Manage The Mobile Work Environment Like The Wired World: Best Practices for a Secure and Productive Mobile Platform by Fiberlink Communications June 2008 - (Free Research) This paper discusses the inherent risks of the mobile blind spot, the best practices for a mobile environment, and how Fiberlink Communications helps organizations control and manage the mobile fleet 24/7. (WHITE PAPER) READ ABSTRACT |

ServiceCEO for Janitorial and Professional Cleaning Services by Insight Direct (E-mail this company) There is no better software to help you run your Professional Cleaning service. Understanding the specific needs of the Janitorial and Cleaning service industry, we know what it's like to have hundreds of customers with special needs. We know the trouble of managing and scheduling your staff. ServiceCEO handles every aspect of your business.  (SOFTWARE PRODUCT)

Underpinnings of Service Excellence: Synchronizing Resource Capacity with Service Demand by SERVICEPower. March 2008 - (Free Research) This benchmark study shows that forward-thinking companies have taken strategic actions to achieve service excellence by accurately forecasting service demand and effectively planning and provisioning service resources to meet that demand. (WHITE PAPER) READ ABSTRACT |

ServiceCEO for Computer and Computer Repair Service Companies by Insight Direct (E-mail this company) ServiceCEO has the right features to make running your Computer Service business much easier. It has all the job scheduling tools and customer management features you will need to improve customer service and help you get organized. It allows you to keep track of the thousands of computers and equipment, as well as the parts on that equipment.  (SOFTWARE PRODUCT)

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix. July 2008 - (Free Research) Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for doing this. (WHITE PAPER) READ ABSTRACT |

Record, Evaluate, Monitor and Archive All Your Customer Interactions For Your Avaya Switch by Teleformix. July 2008 - (Free Research) ECHO™ provides the vehicle for focused customer experience management through real-time monitoring and agent performance evaluations. (WHITE PAPER) READ ABSTRACT |

Achieve Greater Efficiency in Asset Management by Managing All Your Asset Types on a Single Platform by IBM Software Group June 2008 - (Free Research) In this white paper learn about asset management solutions with a comprehensive view of all asset types, including production, facilities, transportation and IT. (WHITE PAPER) READ ABSTRACT |

Appliance Update Management: Technologies and Processes for Maximizing the Effectiveness of an Appliance throughout Its Lifecycle by NEI (Network Engines) June 2008 - (Free Research) This white paper outlines the main challenges involved in appliance update management and details the approach NEI has taken in overcoming those challenges. (WHITE PAPER) READ ABSTRACT |

How a New-generation MES Can Drive Flexible Manufacturing by Apriso Corporation June 2008 - (Free Research) A new generation of MES is needed, not only to address the challenges of flexible production, but also to adapt to a global marketplace where a flexible plant may have to be opened at any time, on any continent. (WHITE PAPER) READ ABSTRACT |

Metal Fabricator Boosts Data Visibility with Business Management Solution by Microsoft Dynamics. June 2008 - (Free Research) Learn how BTD, one of the largest metal parts job shops in the United States, selected Microsoft Dynamics to gain more visibility into data, customize experiences by user role, and provide a stable technology with which they can expand... (CASE STUDY)

Aberdeen Report: Making Money via Mobile Field Services by Astea International Inc. (E-mail this company) November 2007 - (Free Research) Aberdeen’s research shows that field service organizations must deal with increasing customer demand for faster service resolution and escalating costs as top market pressures. To address both areas, organizations are leveraging automation and mobile solutions to improve workforce productivity and capture more accurate service information. (ANALYST REPORT) READ ABSTRACT |

WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc. (E-mail this company) WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it.  (SOFTWARE PRODUCT)

Policy STAR® -- Web-Based P&C Policy Administration by Fiserv Insurance Solutions. Policy STAR is a policy insurance administration solution that helps improve customer satisfaction and operational efficiency.  (SOFTWARE PRODUCT)

Tactical Management of Agile Development: Achieving Competitive Advantage by Rally Software Development Corp. August 2008 - (Free Research) This white paper is an invaluable Agile development overview full of techniques, best practices and educational materials. Created specifically for people involved in Software Release Planning, Project Management, and Defining Features. (WHITE PAPER) READ ABSTRACT |

Lawson Enterprise Asset Management (EAM) Software by Lawson Software (E-mail this company) The Lawson M3 Enterprise Asset Management (EAM) software is a best-of-breed maintenance solution that can be easily integrated with your other business operations. It helps you to maximize equipment availability, minimize downtime, increase operational capacity and efficiency and corporate profitability.  (SOFTWARE PRODUCT)

Nation's Largest Reseller of Total Loss Vehicles Uses Expensewatch.com - 2007 ROI Award-Winning Case Study by Nucleus Research by ExpenseWatch.com. March 2008 - (Free Research) Deploying Expensewatch.com has enabled Copart to refine its financial processes to support greater profitability, increase employee productivity, and decrease approval cycles. (CASE STUDY) READ ABSTRACT |

Aviation Week's Outsourcing and Maintenance Industry Trends by SAP America, Inc. May 2008 - (Free Research) This study, which was commissioned by SAP in cooperation with Axon Solutions Inc., found that most respondents believe there will be some re-settling of MRO operations internally versus outsourcing during the coming five years. (WHITE PAPER) READ ABSTRACT |

RIAs Bring People-Centered Design to Information Workplaces by Actuate Corporation. July 2008 - (Free Research) Rich Internet applications (RIAs) are emerging as vehicles to enable the next generation of Information Workplaces that are best suited for decision-makers and task-oriented workers. (WHITE PAPER) READ ABSTRACT |

Syberworks Learning Management System Product Suite by SyberWorks, Inc. This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.  (ASP & SOFTWARE PRODUCT)

OnDemand Professional - Documentation, Training, and Support for Rollouts by OnDemand Software (E-mail this company) OnDemand Professional is the solution for ensuring change management, achieving organizational readiness, and maximizing ROI. Through a collaborative user and expert environment, OnDemand Professional turns knowledge into productivity and ensures on-going end user competency.  (SOFTWARE PRODUCT)

OnDemand Professional by OnDemand Software. OnDemand Professional offers a comprehensive platform to develop robust content and begin the process of successful change management.  (SOFTWARE PRODUCT)

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