This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems. 

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. 

For a better understanding of how traditional voice-centric networks are competing with new media and web-based competitors, read this white paper. 

View this brief webcast from Dell as it discusses the common challenges virtualization poses and the best practices for dealing with these issues. 

This webcast explores key factors companies should consider when making a server selection, including compute capacity, management, and energy consumption. Discover single-socket systems that possess these attributes, enabling you to save money without sacrificing performance, flexibility, or ease of use. 

When it comes to disaster recovery (DR) planning, healthcare IT leaders need to consider a variety of factors, including server virtualization. data restoration. backups and more. In this webcast, gain DR advice from speaker Ray Lucchesi, President of Silverton Consulting. 

In this webcast, introduced by independent enterprise storage expert Stephen Foskett and Oracle’s Group Manager for NAS Storage Product Management Alex North, talk about the current state of NAS storage, and point out specific technologies that Oracle is leveraging in its new ZFS NAS platform. Watch now to learn more. 

As adoption of mobile enterprise applications increases, it's important that organizations take the necessary measures to ensure performance and security. View this webcast to find out what you need to know about functional testing for mobile apps, including considerations for native vs. browser-based apps, proof of concept case studies, and more! 

Join this webcast to learn how Oracle GoldenGate's solution eliminates downtime when migrating to Oracle Exadata. You’ll hear directly from Oracle's customer, IQNavigator, and learn how they have benefited from using Oracle GoldenGate with Oracle Exadata. 

This webcast featuring Wayne Eckerson, BI expert and Director of Research for Business Application and Architecture at TechTarget, examines how BI tools will balance top-down, metrics-reporting with bottom-up, ad hoc analysis in a user friendly manner that delivers fast performance while securing information consistency. 

This webcast by Quantum technologies highlights the challenges of integrating server virtualization into an existing computing environment and shows you solutions for dramatically improving the efficiency of your backup operation. 

This Webcast examines in detail a new storage platform that seamlessly fits into existing backup environments and provides a flexible policy-based deduplication technology. 

Learn how your company can change from a lead generation business model to a dynamic lead development process in this joint Webcast from SiriusDecisions and KnowledgeStorm.