This case study examines AAA’s transition to Quantum DXi technology – both why they chose Quantum and how it was able to significantly improve their backup process. 

This benchmarking study from ESI International identifies the trends impacting the project management function in IT industry in three areas: PMO maturity, measuring and reporting on PMO effectiveness, as well as training involvement. 

This article from Gartner offers advice to public sector organisations thinking of deploying cloud computing and assess the progress made by governments in their use of the cloud. 

This white paper discusses seven ways healthcare IT teams can use Dell Compellent Fluid Data storage to drive efficiency, ensure high availability and protection, and readily adapt to constant change. 

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. 

For a better understanding of how traditional voice-centric networks are competing with new media and web-based competitors, read this white paper.