IVR Washington Site White Papers, IVR Washington Site Software, IVR Washington Site Research, Hardware and Services

Quantum DXi Solution Drives AAA Washington’s Backup Success by Quantum Corporation

July 22, 2010 - (Free Research)

This case study examines AAA’s transition to Quantum DXi technology – both why they chose Quantum and how it was able to significantly improve their backup process.

(CASE STUDY)

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The Global State of the PMO 2012 by ComputerWeekly.com

May 17, 2012 - (Free Research)

This 2012 benchmarking survey from ESI assesses the role of the Project/Programme Management Office (PMO), its development to full-blown maturity and value to the business.

(IT BRIEFING)

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The global state of the PMO: The IT perspective by ComputerWeekly.com

May 05, 2011 - (Free Research)

This benchmarking study from ESI International identifies the trends impacting the project management function in IT industry in three areas: PMO maturity, measuring and reporting on PMO effectiveness, as well as training involvement.

(IT BRIEFING)

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The global state of the project management office by ComputerWeekly.com

May 05, 2011 - (Free Research)

This global benchmarking study from ESI international identifies the key challenges and successes experienced by project and programme management offices (PMO) and draws recommendations for the future.

(IT BRIEFING)

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Top 5 Ways to Make IVR Work For You and Your Customers by inContact

January 18, 2012 - (Free Research)

This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems.

(WHITE PAPER)

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Analytics Solution Center (ASC) Website by IBM

April 15, 2011 - (Free Research)

Visit this center online and see how you too can gain access to useful information, industry experts, and technology that can help your organization reach its mission goals.

(RESOURCE CENTER)

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The reality behind the hype: Government cloud computing by ComputerWeekly.com

November 23, 2011 - (Free Research)

This article from Gartner offers advice to public sector organisations thinking of deploying cloud computing and assess the progress made by governments in their use of the cloud.

(ANALYST BRIEF)

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Exchange Server 2010: What's New and What's Changed? by Global Knowledge

August 27, 2009 - (Free Research)

In this white paper, we will look at some of the key changes that will be revealed with the new version of Exchange and how these changes will impact the messaging environment.

(WHITE PAPER)

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Adapt your contact center for increased customer satisfaction by inContact

January 20, 2012 - (Free Research)

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

(VIDEO)

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A Total Cost of Ownership Analysis of SAP's Business Communications Management Solution by SAP America, Inc.

March 27, 2012 - (Free Research)

Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels.

(WHITE PAPER)

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STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 26, 2012 - (Free Research)

This paper discusses first contact resolution and the offerings for measuring success with FCR.

(WHITE PAPER)

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SAP Portal Site Management Video/Self Running Demo by SAP America, Inc.

May 21, 2012 - (Free Research)

The SAP Portal Site Management app allows you to run multiple portals within an integrated Web content management (WCM) system. Watch this step-by-step demonstration to see just how easy it is to edit an existing Web page using the tool. Learn how SAP Portal Site Management can enhance your portal environment and improve your overall experience.

(WEBCAST)

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Introduction to VMware vCenter Site Recovery Manager 5 by VMware, Inc.

February 09, 2012 - (Free Research)

VMware vCenter™ Site Recovery Manager 5 is the market-leading disaster recovery product that addresses this situation for organizations of all kinds. It complements VMware vSphere to ensure the simplest and most reliable disaster protection for all virtualized applications.

(WEBCAST)

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Cloud-Based Communications: Are They Right For Your Organization?

by Interactive Intelligence, Inc.

April 24, 2012 - (Free Research)

Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization.

(PODCAST)

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Benefits of Cloud-Based Communications

by Interactive Intelligence, Inc.

April 24, 2012 - (Free Research)

This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization.

(PRESENTATION TRANSCRIPT)

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Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business? by Interactive Intelligence, Inc.

April 24, 2012 - (Free Research)

This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization.

(WEBCAST)

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Cloud Computing for the Call Center: The Next Revolution by inContact

May 04, 2010 - (Free Research)

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

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Best Practices for Wireless Site Design by Fluke Networks

December 31, 2007 - (Free Research)

<p>Uncover the three phases of wireless site design and learn how your organization can deploy an efficient wireless network with the help of site surveying. </p>

(WHITE PAPER)

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VMware vCenter Site Recovery Manager disaster recovery best practices by Dell and VMware

March 11, 2011 - (Free Research)

In this tutorial on Site Recovery Manager disaster recovery best practices, learn what you need in place to use VMware Site Recovery Manager, how to test and execute your recovery plans, and if Site Recovery Manager would be a good fit for your company's disaster recovery strategy.

(WHITE PAPER)

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SearchDisasterRecovery Tutorial: Using VMware Site Recovery Manager for Disaster Recovery by Dell and VMware

May 19, 2011 - (Free Research)

Read this tutorial from SearchDisasterRecovery to find out the additional requirements of VMware’s SRM in order to provide replication of your virtual machine data to a DR site.

(EGUIDE)

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10 Tips for Creating Your Web Site by Global Knowledge Network, Inc.

March 2006 - (Free Research)

The most helpful information and best content will have little impact without simple protocols that make your Web site easier to use and more visually appealling. This paper focuses on 10 tips you can employ to ensure your web site is effective from the day it goes live.

(WHITE PAPER)

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E-Guide: How to Create an On-Site Medical Image Archive by Dell, Inc.

May 2012 - (Free Research)

This E-Guide from SearchHealthIT.com to highlights some of the most important considerations for implementing an on-site medical image archive.

(EGUIDE)

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Dell EqualLogic PS Series with VMware vCenter Site Recovery Manager by Dell, Inc.

February 2010 - (Free Research)

VMware vCenter Site Recovery Manager (SRM) is a VMware vSphere 4.0 based solution that is tightly integrated with Dell EqualLogic PS Series storage to offer centralized disaster recovery management, automation, and testing for a virtualized datacenter. Read this solution brief to learn more about the features and benefits of this solution.

(ARTICLE)

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Cost-effective, scalable and efficient: How Harvard Business publishing improved their WCM system by Alfresco Software

May 2012 - (Free Research)

This white paper outlines a case study on Harvard Business Publishing and how they improved their Web content management system with Alfresco.

(WHITE PAPER)

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RecoverTrac v2.0 Technical White Paper: Service-Oriented Disaster Recovery by FalconStor Software

April 2011 - (Free Research)

This technical white paper discusses the concerns associated with DR, and explains in detail how RecoverTrac technology addresses a full range of DR challenges.

(WHITE PAPER)

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