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1 - 25 of 223 | Next Page

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 26, 2012 - (Free Research)
This paper discusses first contact resolution and the offerings for measuring success with FCR. 
(WHITE PAPER) READ ABSTRACT |

A Total Cost of Ownership Analysis of SAP's Business Communications Management Solution by SAP America, Inc.

March 27, 2012 - (Free Research)
Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels. 
(WHITE PAPER) READ ABSTRACT |

SUMMARY RESULTS FROM THE BI SURVEY 10 by MicroStrategy Incorporated

May 24, 2012 - (Free Research)
Following nine other surveys, the BI Survey 10 analyzed the platforms of six of the largest BI vendors and asked 2,961 organizations across 80 countries many of the same questions as previous years. Read this now and learn how organizations view certain aspects of their BI tools, such as response time, performance, business benefits and more. 
(WHITE PAPER) READ ABSTRACT |

How social media drives business success by ComputerWeekly.com

May 21, 2012 - (Free Research)
<p>There is a growing recognition that rather than being a distraction or a time drain, social tools could hold the key to a more productive way of doing business, this report from Google argues.</p> 
(IT BRIEFING) READ ABSTRACT |

Top 5 Ways to Make IVR Work For You and Your Customers by inContact

January 18, 2012 - (Free Research)
This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems. 
(WHITE PAPER) READ ABSTRACT |

Adapt your contact center for increased customer satisfaction by inContact

January 20, 2012 - (Free Research)
This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. 
(VIDEO) READ ABSTRACT |

RHEV for Servers Feature Comparison by Red Hat

May 25, 2012 - (Free Research)
This document details the features of Red Hat Enterprise Virtualization 3.0 in comparison with VMware vSphere 5 and Microsoft Hyper-V 2008 R2, and is designed to give you information about Red Hat Enterprise Virtualization (RHEV) and allow you to compare features and benefits across multiple virtualization platforms. 
(WHITE PAPER) READ ABSTRACT |

RHEV for Desktops Feature Comparison by Red Hat

May 25, 2012 - (Free Research)
<p>When choosing a desktop virtualization platform to manage your desktop infrastructure, your architecture and capabilities may be limited by the features offered by each product. This document details the features and benefits of Red Hat Enterprise Virtualization for Desktops 3.0 in comparison with current market competitors.</p> 
(WHITE PAPER) READ ABSTRACT |

Comparison: IBM Netezza Data Warehouse Appliance vs. Oracle Exadata by IBM

January 18, 2012 - (Free Research)
This white paper offers up a comprehensive comparison of the Oracle Exadata and IBM Netezza data warehouse appliance, helping you decide which is the better fit for your business. Read this now and learn how they stack up in terms of online transaction processing (OLTP), query performance, simplicity of operation, value and more. 
(WHITE PAPER) READ ABSTRACT |

Tape Drive Technology Comparison by Spectra Logic Corporation

March 31, 2012 - (Free Research)
Check out this white paper for a breakdown of currently available tape technologies, and discover what upgrades tape has received in order to remain a valuable part of today's data center. Also included is a side-by-side comparison of several of today's tape solutions, and insight as to what challenges still exist regarding tape. 
(WHITE PAPER) READ ABSTRACT |

HCM Solution Provider Comparison Checklist by Ultimate Software

December 22, 2011 - (Free Research)
The following solution comparison checklist contains must-have requirements that you must consider as you compare vendors in your search for a leading human capital management (HCM) solution. 
(ASSESSMENT TOOL) READ ABSTRACT |

RHEV for Desktops: Competitive Pricing Whitepaper by Red Hat

May 25, 2012 - (Free Research)
This document compares the pricing of Red Hat Enterprise Virtualization for Desktops (RHEV) with the pricing of VMware View 5 for desktop virtualization. Access a detailed price comparison for the use cases of 100 virtual desktops. 
(WHITE PAPER) READ ABSTRACT |

RHEV for Servers: Competitive Pricing whitepaper by Red Hat

May 25, 2012 - (Free Research)
<p>This document compares the pricing of Red Hat Enterprise Virtualization (RHEV) with the pricing of VMware vSphere 5 for server virtualization. Inside, find detailed pricing comparisons for the use cases of 100 and 250 virtual servers.</p> 
(WHITE PAPER) READ ABSTRACT |

Tape Drive Technology Comparison by Spectra Logic Corporation

April 26, 2012 - (Free Research)
This white paper is your ticket to understanding the latest that tape technology has to offer. Read on to discover why tape is still plays a valuable role in today's data center. 
(WHITE PAPER) READ ABSTRACT |

The future of Government operations: Digital citizen survey by ComputerWeekly.com

May 02, 2012 - (Free Research)
This report from Accenture looks at the challenges facing the public sector in offering digital services. 
(IT BRIEFING) READ ABSTRACT |

ITG Report: Cost/Benefit Case for IBM XIV Systems: Comparing Cost Structures for IBM XIV and EMC VMAX Systems by IBM

July 20, 2009 - (Free Research)
New research from the International Technology Group demonstrates that the three-year operating and capital expenses for deployment and use of IBM XIV storage systems average 69 percent less than for EMC VMAX equivalents. 
(WHITE PAPER) READ ABSTRACT |

BMC Mainframe Survey 2011 by ComputerWeekly.com

September 05, 2011 - (Free Research)
Big businesses are planning to grow their mainframe computer capacity despite the downturn  this survey of 1,347 large mainframe users worldwide by BMC Software reveals. 
(IT BRIEFING) READ ABSTRACT |

CW+: Developer Survey Report from Embarcadero Technologies by ComputerWeekly.com

August 10, 2010 - (Free Research)
The Embarcadero Developer Survey was conducted throughout the months June and July 2010 and encompasses responses from a wide array of application developers worldwide. The purpose of the survey was to collect information about the top developer trends, challenges, key initiatives, and current tools being used. 
(WHITE PAPER) READ ABSTRACT |

Technology Industry Survey 2012 by ComputerWeekly.com

October 21, 2011 - (Free Research)
This exclusive research reveals what IT professionals really think about technology, their employers, and their careers 
(WHITE PAPER) READ ABSTRACT |

Airline IT Trends Survey by ComputerWeekly.com

June 24, 2010 - (Free Research)
For the 11th year in succession, the Airline IT Trends Survey tracks the key technology trends in the airline industry. It demonstrates the role that the survey’s global benchmarks play in underlining the importance of IT within the airline industry, while also stimulating debate in boardrooms worldwide about the way ahead. 
(WHITE PAPER) READ ABSTRACT |

Analyst Whitepeper: Bloor Research: Sybase ASE Total Cost of Ownership - A Comparison to Oracle by SAP America, Inc.

September 30, 2011 - (Free Research)
Given that Sybase ASE can now be deployed as the foundation for SAP Business Suite and BW implementations (in addition to Oracle, Microsoft SQL Server and IBM DB2), the information is relevant to SAP customers installing a new instance of SAP or looking to migrate their existing SAP installation to a different database. 
(WHITE PAPER) READ ABSTRACT |

Information security breaches survey 2012 by ComputerWeekly.com

April 24, 2012 - (Free Research)
Rising security breaches cost UK billions over the last 12 months as cyber attacks reached record levels, according to the 2012 Information Security Breaches survey. 
(IT BRIEFING) READ ABSTRACT |

E-Guide: Chapter 3: Enterprise-Class Tape Library Purchase Considerations by Quantum Corporation

February 09, 2010 - (Free Research)
Now that you've reviewed the essential issues involved in any backup acquisition, this guide focuses on the specific considerations of enterprise-class tape libraries. You'll also find a series of specifications to help make on-the-spot product comparisons between vendors like Quantum Corp., Hewlett-Packard Corp., IBM, SpectraLogic Corp., and more. 
(EGUIDE) READ ABSTRACT |

How to tie learning to business impact by ComputerWeekly.com

December 09, 2010 - (Free Research)
Many organisations implement “learning engagements,” or training programmes, to increase employee satisfaction, realise better team performance, and improve communication. 
(WHITE PAPER) READ ABSTRACT |

Survey: Server Virtualization for SMB Survey by Dell and Microsoft

April 29, 2010 - (Free Research)
In 2010, what are your plans for server virtualization? What key feature is most important to you when evaluating virtualization technologies for your organization? Take this survey to contribute your thoughts on server virtualization for SMBs! 
(ASSESSMENT TOOL)

1 - 25 of 223 | Next Page

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