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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Making the IVR Work for You and Your Customers with Self Service Differentiation by inContact

August 11, 2011 - (Free Research)
This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations. 
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Top 5 Ways to Make IVR Work for You and Your Customers by inContact

September 22, 2010 - (Free Research)
This paper will help you find this crucial balance between financial efficiency and customer experience with 5 IVR best practices to help you ensure satisfaction all around. These methods have been developed by call center experts with years of experience in the call center space. Read on to learn about the top 5 ways to make IVR work for you. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive

July 30, 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Developing for the Future - The New Trend for Hosted VXML by West Interactive

June 08, 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(WEBCAST) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys

June 2008 - (Free Research)
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. 
(WHITE PAPER) READ ABSTRACT |

Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line by Avaya Inc.

July 2008 - (Free Research)
This white paper provides the three best practices for today's profitable contact centers. 
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Automating Your Call Center Feedback by Mindshare Technologies

March 2008 - (Free Research)
The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations. 
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Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys

September 2008 - (Free Research)
This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals. 
(WHITE PAPER) READ ABSTRACT |

Enhancing customer experience: first, do no harm by Avaya

June 2011 - (Free Research)
By reading this short white paper you will gain the knowledge you need to implement a successful customer service system. You will learn best practices for enhancing your customers experience and why cross pollinating your organization can be very helpful. 
(WHITE PAPER) READ ABSTRACT |

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact

October 2010 - (Free Research)
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. 
(CASE STUDY) READ ABSTRACT |

E-Book: The Executive’s Guide to Contact Center Technology Planning by inContact

May 2010 - (Free Research)
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology. 
(EBOOK)

Supporting a Multichannel Contact Center by Verint Systems

February 2013 - (Free Research)
Consult this expert e-guide to uncover how you can provide customer support across multiple communication channels. Assisting customers efficiently is imperative to the reputation of your business. This e-guide covers best practices for managing multiple channels, so you can prepare for communication from every angle. 
(EGUIDE) READ ABSTRACT |

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 2012 - (Free Research)
This paper discusses first contact resolution and the offerings for measuring success with FCR. 
(WHITE PAPER) READ ABSTRACT |

Cisco MDS 9000 Family Virtual SANs Advantages by Cisco Systems, Inc.

December 2009 - (Free Research)
Today's data centers are faced with many challenges such as consolidation, resources optimization, power, cooling, cost reduction and more. Cisco foresaw these requirements and developed Virtual Storage Area Networks (VSANs) in 2002 to address these issues in the data center. 
(WHITE PAPER) READ ABSTRACT |

Ensuring brand-building customer experiences with inContact ECHO survey software by inContact

January 2011 - (Free Research)
This featured white paper sponsored by inContact looks at new innovative ways to improve the customer experience through CRM software and best practices. 
(WHITE PAPER) READ ABSTRACT |

Improve Your Customer Experience and Call Center with Mobile Applications by Genesys

June 2014 - (Free Research)
Many organizations still treat mobile channels the same as traditional channels. As a result, they have yet to reap the full benefits of mobility. Ensure that doesn't happen to your company by reading this informative white paper on integrating mobile applications into your customer service and contact center operations. 
(WHITE PAPER) READ ABSTRACT |

Norman Regional Increases Coding Productivity, Manages RAC Processes, and Prepares for ICD-10 by Nuance

February 2013 - (Free Research)
This white paper dives into a case study of one health organization that implemented a top coding solution to improve coder productivity and accuracy, and ensure long term retention of exceptional coders by transitioning to remote coding. 
(WHITE PAPER) READ ABSTRACT |

Embedded Open Source Analysis by Klocwork

April 2008 - (Free Research)
This white paper explores the results from an analysis of multiple open source projects that are commonly used in embedded development. 
(WHITE PAPER) READ ABSTRACT |

Introduction to Secure Coding for C/C++ by Klocwork

September 2011 - (Free Research)
When budgets, customers and reputations are at stake, software developers need every available tool to ensure that applications and code are as secure as possible. Going a step above and beyond, this interactive online learning center provides detailed lessons for securing C/C++ code. 
(RESOURCE CENTER) READ ABSTRACT |

Controlling Software Complexity: The Business Case for Static Source Code Analysis by Coverity

March 2008 - (Free Research)
This white paper discusses how static source code analysis can be used to find critical defects and security vulnerabilities in C/C++ and Java source code. 
(WHITE PAPER) READ ABSTRACT |

Empower your Developers by Coverity

May 2011 - (Free Research)
The repercussions of releasing unsecure software in today’s markets are severe – due in large part to the proliferation of constantly-connected, mobile devices. This white paper provides an overview of these challenges, and demonstrates the steps you can take to arm your developers against the risks of modern application development. 
(WHITE PAPER) READ ABSTRACT |

Malicious Code Detection Technologies by Kaspersky Lab

February 2008 - (Free Research)
This white paper provides an overview of the evolving combat tactics used in the antivirus battle, giving both simplified explanations of technological approaches as well as a broad chronological perspective. 
(WHITE PAPER) READ ABSTRACT |

CodePro AnalytiX, A Powerful Approach to Developing High Quality Code Using Eclipse by Instantiations

February 2008 - (Free Research)
This white paper highlights how to attain high quality Java code using Eclipse by eliminating code quality, code review and code dependency issues typically faced in software development. 
(WHITE PAPER) READ ABSTRACT |

Minimizing Code Defects to Improve Software Quality and Lower Development Costs by IBM

March 2009 - (Free Research)
This paper talks about why it's important to take a proactive approach to improving overall code quality using static and dynamic analysis. It then shows how IBM Rational Software Analyzer and IBM Rational PurifyPlus software can be used together to reduce the number of defects in your company's code. 
(WHITE PAPER) READ ABSTRACT |

A Computer Weekly buyer's guide to testing and code quality by ComputerWeekly.com

May 2014 - (Free Research)
Find out why agile software development is outstripping traditional testing practices, how to keep code in good shape during agile development and how to optimise the performance and security of web-based business applications in this 12 page guide. 
(ESSENTIAL GUIDE) READ ABSTRACT |

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