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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
>> Discover more offerings from SAP America, Inc..

How Will Your Next Change Impact Business Uptime and Resiliency? by StackSafe

April 2008 - (Free Research)
StackSafe helps IT Operations teams understand the business impact of changes to their environment--before they impact production systems. 
(WHITE PAPER) READ ABSTRACT |

Top 5 Ways to Make IVR Work for You and Your Customers by inContact

September 2010 - (Free Research)
This paper will help you find this crucial balance between financial efficiency and customer experience with 5 IVR best practices to help you ensure satisfaction all around. These methods have been developed by call center experts with years of experience in the call center space. Read on to learn about the top 5 ways to make IVR work for you. 
(WHITE PAPER) READ ABSTRACT |

Cloud-based Integration and SOA Architecture: The Benefits of a Peer-to-Peer Approach by Fiorano Software, Inc.

July 2010 - (Free Research)
The move toward cloud computing affects all software application deployment in the future. This paper addresses the software infrastructure requirements for SOA-enabled systems to leverage Cloud Computing for the deployment of the next generation of business applications. 
(WHITE PAPER) READ ABSTRACT |

eGuide: Agile Development by IBM

September 2009 - (Free Research)
This eGuide provides insight on requirements gathering during the agile process, how to manage upcoming agile projects and how to assimilate current development practices with the new agile methodology. 
(EGUIDE) READ ABSTRACT |

Making the IVR Work for You and Your Customers with Self Service Differentiation by inContact

August 2011 - (Free Research)
This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations. 
(VIDEO) READ ABSTRACT |

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive

July 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Developing for the Future - The New Trend for Hosted VXML by West Interactive

June 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(WEBCAST) READ ABSTRACT |

Data Protection in a Hyper-V Environment by Dell, Inc.

February 2010 - (Free Research)
This document provides information about planning your backup and restore strategies using Microsoft Hyper-V technology and the Dell PowerVault MD3000 storage array or the MD3000i storage array. Hyper-V provides the software infrastructure and management tools in Windows Server 2008 to create and manage a virtualized server computing environment. 
(WHITE PAPER) READ ABSTRACT |

Database Consolidation onto Private Clouds by Oracle Corporation

August 2011 - (Free Research)
Consolidating databases onto a private cloud is a new model for the delivery of database services. Private clouds consolidate servers, storage, operating systems, databases, and mixed workloads onto a shared hardware and software infrastructure. 
(WHITE PAPER) READ ABSTRACT |

Benefit Your Business with Fast, Efficient Middleware by Oracle Corporation UK Ltd

July 2009 - (Free Research)
Modern enterprise software infrastructure must keep pace with dynamic business needs. As a business changes through growth, contraction, or seasonal variation, its middleware must be flexible, cost-efficient, and easily modified to accommodate this fluctuation. 
(WHITE PAPER) READ ABSTRACT |

Deliver Dynamic Business Continuity for the Enterprise with Dell Compellent Live Volume by Dell, Inc.

November 2011 - (Free Research)
This whitepaper provides solutions to help avoid downtime from planned outages, balance workloads on demand, and easily shift resources across the cloud. 
(WHITE PAPER) READ ABSTRACT |

Application Problem Resolution in a J2EE Environment by BMC Software, Extending Value with Identify Software

April 2008 - (Free Research)
When considering deploying J2EE applications, designing an efficient and rapid application problem resolution process is important. Discover common J2EE application problems and strategies to accelerate resolution and minimize risk. 
(WHITE PAPER) READ ABSTRACT |

Planning for Hyper-V: PowerVault MD3000i and MD3000 Storage Arrays by Dell, Inc.

February 2010 - (Free Research)
This document provides information about planning to implement Microsoft Hyper-V technology with the Dell PowerVault MD3000/MD3000i storage arrays. 
(WHITE PAPER) READ ABSTRACT |

The Nonprofit CFO's Survival Guide by Intacct Corporation

December 2012 - (Free Research)
Uncover the top nonprofit CFO challenges and unusual constraints of their financial management, as well as tips and best practices to overcome such challenges from nonprofit finance experts. 
(WHITE PAPER) READ ABSTRACT |

Database Consolidation onto Private Clouds by Oracle Corporation

July 2012 - (Free Research)
This white paper describes how to successfully consolidate your database onto a private cloud through several deployment models. 
(WHITE PAPER) READ ABSTRACT |

Case Study-VMware Consona Knowledge Management by Consona Corporation

June 2010 - (Free Research)
Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers. 
(CASE STUDY) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys

June 2008 - (Free Research)
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. 
(WHITE PAPER) READ ABSTRACT |

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact

October 2010 - (Free Research)
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. 
(CASE STUDY) READ ABSTRACT |

Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line by Avaya Inc.

July 2008 - (Free Research)
This white paper provides the three best practices for today's profitable contact centers. 
(WHITE PAPER) READ ABSTRACT |

Automating Your Call Center Feedback by Mindshare Technologies

March 2008 - (Free Research)
The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations. 
(WHITE PAPER) READ ABSTRACT |

Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys

September 2008 - (Free Research)
This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals. 
(WHITE PAPER) READ ABSTRACT |

NetApp News by NetApp

November 2011 - (Free Research)
Watch this edition of "NetApp News" to keep up with the latest products and developments that NetApp has to offer. In this video, you'll receive a hands-on introduction to some of NetApp's newest storage technologies, and explore a step-by-step walk through of one of the company's system manager software platforms. 
(VIDEO) READ ABSTRACT |

E-Book: The Executive’s Guide to Contact Center Technology Planning by inContact

May 2010 - (Free Research)
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology. 
(EBOOK)

Self-Service Performance Analytics Creates Greater Customer Engagement by Genesys

June 2014 - (Free Research)
This white paper illustrates how to leverage analytics and business intelligence (BI) to gauge channel success and the performance of self-service options in the contact center. Discover how BI analytics embedded into IVR enables you to improve customer experiences, eliminate frustrations, and optimize your interaction processes. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: The Enterprise Integration Triangle - Services, Data and Events by Progress

March 2010 - (Free Research)
Read this transcript and learn about the enterprise integration triangle and how the world's favorite international airline has mastered the code and key tools for integration platforms. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

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