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 •   Interactive Voice Response (IVR/ CTI)
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 •   Storage Area Network (SAN)/ Network Attached Storage (NAS)
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Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc..
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Leveraging Dell | EMC CX4 with Enterprise Flash Drives for Oracle Deployments by Dell | EMC

July 29, 2009 - (Free Research)
This webcast discusses how Enterprise Flash Drives on Dell | EMC CX4 storage arrays can help tackle these challenges in the context of Oracle database deployments. 
(WEBCAST) READ ABSTRACT |

Top 5 Ways to Make IVR Work for You and Your Customers by inContact

September 22, 2010 - (Free Research)
This paper will help you find this crucial balance between financial efficiency and customer experience with 5 IVR best practices to help you ensure satisfaction all around. These methods have been developed by call center experts with years of experience in the call center space. Read on to learn about the top 5 ways to make IVR work for you. 
(WHITE PAPER) READ ABSTRACT |

Making the IVR Work for You and Your Customers with Self Service Differentiation by inContact

August 11, 2011 - (Free Research)
This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations. 
(VIDEO) READ ABSTRACT |

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive

July 30, 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Developing for the Future - The New Trend for Hosted VXML by West Interactive

June 08, 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(WEBCAST) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys

June 2008 - (Free Research)
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. 
(WHITE PAPER) READ ABSTRACT |

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact

October 2010 - (Free Research)
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. 
(CASE STUDY) READ ABSTRACT |

Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys

September 2008 - (Free Research)
This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals. 
(WHITE PAPER) READ ABSTRACT |

Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line by Avaya Inc.

July 2008 - (Free Research)
This white paper provides the three best practices for today's profitable contact centers. 
(WHITE PAPER) READ ABSTRACT |

Automating Your Call Center Feedback by Mindshare Technologies

March 2008 - (Free Research)
The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations. 
(WHITE PAPER) READ ABSTRACT |

E-Book: The Executive’s Guide to Contact Center Technology Planning by inContact

May 2010 - (Free Research)
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology. 
(EBOOK)

Ensuring brand-building customer experiences with inContact ECHO survey software by inContact

January 2011 - (Free Research)
This featured white paper sponsored by inContact looks at new innovative ways to improve the customer experience through CRM software and best practices. 
(WHITE PAPER) READ ABSTRACT |

Enhancing customer experience: first, do no harm by Avaya

June 2011 - (Free Research)
By reading this short white paper you will gain the knowledge you need to implement a successful customer service system. You will learn best practices for enhancing your customers experience and why cross pollinating your organization can be very helpful. 
(WHITE PAPER) READ ABSTRACT |

Finally, a Simple Way to Deploy a Customer Contact Center by Contactual (Now 8x8, Inc.)

February 2010 - (Free Research)
The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers. 
(WHITE PAPER) READ ABSTRACT |

File Shares to SharePoint: 8 Keys to a Succesful Migration by Dell Software

August 2008 - (Free Research)
With high functionality and low administration costs, SharePoint is the perfect host for your company's collaboration data. This white paper discusses what you need to consider when migrating data from file shares to SharePoint. Read it today. 
(WHITE PAPER) READ ABSTRACT |

A Better Approach to Managing File System Data by EMC Corporation

August 2005 - (Free Research)
File system data is growing at a staggering rate, putting pressure on data access, storage and legal requirements. This white paper explores these challenges and presents a solution for managing growing file system data. 
(WHITE PAPER) READ ABSTRACT |

Cisco MDS 9000 Family Virtual SANs Advantages by Cisco Systems, Inc.

December 2009 - (Free Research)
Today's data centers are faced with many challenges such as consolidation, resources optimization, power, cooling, cost reduction and more. Cisco foresaw these requirements and developed Virtual Storage Area Networks (VSANs) in 2002 to address these issues in the data center. 
(WHITE PAPER) READ ABSTRACT |

Supporting a Multichannel Contact Center by Verint Systems

February 2013 - (Free Research)
Consult this expert e-guide to uncover how you can provide customer support across multiple communication channels. Assisting customers efficiently is imperative to the reputation of your business. This e-guide covers best practices for managing multiple channels, so you can prepare for communication from every angle. 
(EGUIDE) READ ABSTRACT |

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 2012 - (Free Research)
This paper discusses first contact resolution and the offerings for measuring success with FCR. 
(WHITE PAPER) READ ABSTRACT |

Tackling File Server Sprawl: File Virt Software vs. Scalable NAS by Sanbolic Inc. (E-mail this company)

April 2012 - (Free Research)
Check out this E-Guide today to learn how you can overcome file server sprawl in today's data-driven IT. 
(EGUIDE) READ ABSTRACT |

File Security for Linux/BSD/Solaris: Antivirus Protection for your servers by ESET

March 2011 - (Free Research)
ESET File Security provides Linux, BSD and Solaris file servers with on-demand and on-access protection from known and emerging viruses, worms, trojans, spyware, rootkits and other Internet threats. 
(DATA SHEET) READ ABSTRACT |

ESET File Security for Linux/BSD/Solaris by ESET

August 2010 - (Free Research)
Increasing volumes of malicious software are launched daily to steal passwords or sensitive corporate and customer information. ESET File Security provides Linux, BSD and Solaris file servers with on-demand and on-access protection from known and emerging viruses, worms, trojans, spyware, rootkits and other Internet threats. 
(DATA SHEET) READ ABSTRACT |

Meeting the True Intent of File Integrity Monitoring by Tripwire, Inc.

October 2010 - (Free Research)
In this paper, we give an overview of FIM, an explanation of how FIM provides data protection and improves security, and what capabilities FIM must offer to effectively provide that data protection and security. 
(WHITE PAPER) READ ABSTRACT |

Leveraging Clustered File System Software to Deliver Superior Application Availability by Symantec Corporation

December 2010 - (Free Research)
Transactional application availability is more important than ever to businesses in a globalized economy. This Vendor Spotlight examines the various architectural approaches to ensuring application uptime and availability, particularly a clustered file system approach with clustered services. 
(WHITE PAPER) READ ABSTRACT |

DataNAS XP by Excel Meridian Data, Inc.

The DataNAS XP is designed with performance in mind integrating Pentium Technology, Gigabit connectivity and low cost IDE resources to produce a reliable and economical NAS Filer. The DataNAS XP is scalable from 240GB to 2TB of storage capacity and provides unified file data access for your mixed environment clients without expensive licenses. 
(HARDWARE PRODUCT)

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