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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Databases and ERP Selection: Oracle vs. SQL Server by IFS

June 19, 2009 - (Free Research)
How do Oracle and Microsoft SQL Server database platforms compare on reliability, scalability and cost when run under enterprise software? Download this white paper for details. 
(WHITE PAPER) READ ABSTRACT |

Delivering high quality applications faster with reduced risk & cost by IBM

September 02, 2011 - (Free Research)
Improve time to value and quality by reducing rework and cost through faster stakeholder consensus, increased productivity, better process automation, and anytime-anywhere decision support for application software. Download the paper for more information on delivering high quality applications faster with reduced risk & cost. 
(WHITE PAPER) READ ABSTRACT |

Mobile Security Strategies by ComputerWeekly.com

November 09, 2012 - (Free Research)
This exclusive report for Computer Weekly members explains the security risks and challenges of using mobile devices in the enterprise. 
(ANALYST REPORT) READ ABSTRACT |

Symantec Endpoint Protection Small Business Edition 12 by Symantec Corporation

May 26, 2011 - (Free Research)
Symantec Endpoint Protection Small Business Edition 12 is built around an idea; that the context of a threat is as important as its content. Powered by Insight, the new Symantec Endpoint Protection uses age, frequency and source of files, along with other security metrics, to expose new and highly targeted threats. 
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Symantec Endpoint Protection 12 by Symantec Corporation

May 26, 2011 - (Free Research)
Symantec Endpoint Protection 12 is built around an idea; that the context of a threat is as important as its content. Powered by Insight, the new Symantec Endpoint Protection uses age, frequency and source of files, along with other security metrics, to expose new and highly targeted threats. 
(DOWNLOAD) READ ABSTRACT |

Eliminate Tape Restores with TimeData CDP by Double-Take Software

October 2008 - (Free Research)
Download this free whitepaper to discover new CDP software that provides a simple and cost-effective way to recover data to any point in time and resume workflow without the pain of recovering from tape. 
(WHITE PAPER) READ ABSTRACT |

Software Quality Optimization: Business Transformation and Risk by IBM

March 2009 - (Free Research)
Information technology is undergoing constant innovation. To keep pace, software development organizations need to release business-critical software in less time, but this increases risk and often results in compromised quality. So the question becomes: How can you save time and reduce costs without sacrificing quality? Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

IBM DB2 E-Kit for Database Professionals: Extending Skills is Fast and Easy  by IBM

December 2010 - (Free Research)
The move to IBM DB2 software is surprisingly easy due to new SQL compatibility features. And this e-kit makes it fast, because it's packed with technical resources, demos, DB2 software downloads and more. Begin taking advantage of the DB2 product's administration, performance and cost benefits today through this e-kit. 
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SiSense Prism Do-It-Yourself Business Intelligence Software by SiSense Ltd.

September 2010 - (Free Research)
Cutting-edge, do-it-yourself business intelligence (BI) and analytics. Go from mountains of raw data to reports, dashboards and analytics in a single product, in just an hour or two! Data preparation and mash ups are quick and easy, using visual drag-and-drop tools. 
(DOWNLOAD)

IBM DeveloperWorks by IBM

June 2011 - (Free Research)
The Internet provides great opportunities for networking and learning – and IT is no different. Register now for developerWorks and create your profile for access, not only to articles, webcasts and software downloads, but also a wealth of other IT professionals. 
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SharePoint Designer 2010 Beta (32 bit) by Microsoft Corporation India Pvt Ltd

December 2009 - (Free Research)
Download the Beta version of SharePoint Designer 2010, the tool of choice for the rapid development of SharePoint applications. 
(TRIAL SOFTWARE) READ ABSTRACT |

AirMagnet WiFi Analyzer by AirMagnet

August 2011 - (Free Research)
AirMagnet WiFi Analyzer is the industry "de-facto" tool for mobile auditing and troubleshooting enterprise 802.11a/b/g/n networks. AirMagnet WiFi Analyzer solves end user WLAN issues while automatically detecting security threats and other wireless network vulnerabilities. 
(TRIAL SOFTWARE) READ ABSTRACT |

Top 5 Ways to Make IVR Work for You and Your Customers by inContact

September 2010 - (Free Research)
This paper will help you find this crucial balance between financial efficiency and customer experience with 5 IVR best practices to help you ensure satisfaction all around. These methods have been developed by call center experts with years of experience in the call center space. Read on to learn about the top 5 ways to make IVR work for you. 
(WHITE PAPER) READ ABSTRACT |

Making the IVR Work for You and Your Customers with Self Service Differentiation by inContact

August 2011 - (Free Research)
This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations. 
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Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive

July 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Developing for the Future - The New Trend for Hosted VXML by West Interactive

June 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(WEBCAST) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys

June 2008 - (Free Research)
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. 
(WHITE PAPER) READ ABSTRACT |

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact

October 2010 - (Free Research)
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. 
(CASE STUDY) READ ABSTRACT |

Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line by Avaya Inc.

July 2008 - (Free Research)
This white paper provides the three best practices for today's profitable contact centers. 
(WHITE PAPER) READ ABSTRACT |

Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys

September 2008 - (Free Research)
This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals. 
(WHITE PAPER) READ ABSTRACT |

Automating Your Call Center Feedback by Mindshare Technologies

March 2008 - (Free Research)
The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations. 
(WHITE PAPER) READ ABSTRACT |

E-Book: The Executive’s Guide to Contact Center Technology Planning by inContact

May 2010 - (Free Research)
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology. 
(EBOOK)

Ensuring brand-building customer experiences with inContact ECHO survey software by inContact

January 2011 - (Free Research)
This featured white paper sponsored by inContact looks at new innovative ways to improve the customer experience through CRM software and best practices. 
(WHITE PAPER) READ ABSTRACT |

Enhancing customer experience: first, do no harm by Avaya

June 2011 - (Free Research)
By reading this short white paper you will gain the knowledge you need to implement a successful customer service system. You will learn best practices for enhancing your customers experience and why cross pollinating your organization can be very helpful. 
(WHITE PAPER) READ ABSTRACT |

Finally, a Simple Way to Deploy a Customer Contact Center by Contactual (Now 8x8, Inc.)

February 2010 - (Free Research)
The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers. 
(WHITE PAPER) READ ABSTRACT |

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