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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Storage Management FAQ and Software Buying Checklist by IBM

July 16, 2012 - (Free Research)
Storage managers are finding it difficult to acquire all the new data while continuing to keep up performance levels and availability, all within their budget. Fortunately, there is new industry leading management software which has proven to have easy navigation and improved performance and analytics. 
(WEBCAST) READ ABSTRACT |

ERP Buyers Guide for the Midmarket by SearchManufacturingERP

April 14, 2014 - (Free Research)
With ever-increasing volumes of data, midmarket ERP software systems are making waves in manufacturing organizations -- of all sizes. 
(EBOOK) READ ABSTRACT |

Worst Practices in SOA Implementation: Why Service-Oriented Architectures Fail by Information Builders Inc. (E-mail this company)

October 2007 - (Free Research)
Service-oriented architecture (SOA) enables different programs, applications, and tools to interact via self-contained services that do not depend on the context or state of the other service. This white paper provides insight into the top-four worst practices for SOA integration, and how to avoid and/or overcome these worst practices. 
(WHITE PAPER) READ ABSTRACT |

Top 5 Ways to Make IVR Work for You and Your Customers by inContact

September 2010 - (Free Research)
This paper will help you find this crucial balance between financial efficiency and customer experience with 5 IVR best practices to help you ensure satisfaction all around. These methods have been developed by call center experts with years of experience in the call center space. Read on to learn about the top 5 ways to make IVR work for you. 
(WHITE PAPER) READ ABSTRACT |

Making the IVR Work for You and Your Customers with Self Service Differentiation by inContact

August 2011 - (Free Research)
This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations. 
(VIDEO) READ ABSTRACT |

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive

July 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Developing for the Future - The New Trend for Hosted VXML by West Interactive

June 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(WEBCAST) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys

June 2008 - (Free Research)
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. 
(WHITE PAPER) READ ABSTRACT |

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact

October 2010 - (Free Research)
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. 
(CASE STUDY) READ ABSTRACT |

10 Reasons to Buy a Software Licensing & Entitlement Management Solution by Flexera Software

October 2011 - (Free Research)
This white paper explores the top 10 reasons why most software vendors and high-tech manufacturers choose to buy a COTS software licensing and entitlement management solution. 
(WHITE PAPER) READ ABSTRACT |

Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line by Avaya Inc.

July 2008 - (Free Research)
This white paper provides the three best practices for today's profitable contact centers. 
(WHITE PAPER) READ ABSTRACT |

Automating Your Call Center Feedback by Mindshare Technologies

March 2008 - (Free Research)
The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations. 
(WHITE PAPER) READ ABSTRACT |

Self-Service Performance Analytics Creates Greater Customer Engagement by Genesys

June 2014 - (Free Research)
This white paper illustrates how to leverage analytics and business intelligence (BI) to gauge channel success and the performance of self-service options in the contact center. Discover how BI analytics embedded into IVR enables you to improve customer experiences, eliminate frustrations, and optimize your interaction processes. 
(WHITE PAPER) READ ABSTRACT |

Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys

September 2008 - (Free Research)
This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals. 
(WHITE PAPER) READ ABSTRACT |

E-Book: The Executive’s Guide to Contact Center Technology Planning by inContact

May 2010 - (Free Research)
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology. 
(EBOOK)

Enterprise Time and Attendance - Build Vs. Buy by Infor

January 2007 - (Free Research)
Explore the advantages, disadvantages, costs and risks of buying and building an enterprise time and attendance solution. 
(WHITE PAPER) READ ABSTRACT |

Software Manufacturers and Embedded BI: the Build Vs. Buy Question by LogiXML

October 2009 - (Free Research)
This paper helps software manufacturers wanting to embed BI functionality into their solution whether it is best to "build" or "buy". 
(WHITE PAPER) READ ABSTRACT |

About to Buy: Mobile Device Management Software by SearchSecurity.com

August 2012 - (Free Research)
Are you considering purchasing mobile device management (MDM) software? Read this "About to Buy" guide from SearchConsumerization.com for help making a smart MDM software purchase. 
(EBOOK) READ ABSTRACT |

Ensuring brand-building customer experiences with inContact ECHO survey software by inContact

January 2011 - (Free Research)
This featured white paper sponsored by inContact looks at new innovative ways to improve the customer experience through CRM software and best practices. 
(WHITE PAPER) READ ABSTRACT |

VMware Backup Software and a vSphere Backup Solution Checklist by HP

December 2011 - (Free Research)
Buying backup software for a virtualized environment is way more complicated than buying software for traditional servers. Before you go out and explore the different backup options available, check out the VMware backup software and vSphere backup solution checklist featured in this E-Guide. 
(EGUIDE) READ ABSTRACT |

About to Buy: Mobile Device Management Software by GroupLogic

March 2012 - (Free Research)
Discover how you can take back control of your enterprise from the influx of personally owned mobile devices with the help of mobile device management (MDM) software. 
(EBOOK) READ ABSTRACT |

Presentation Transcript: The Buy Versus Build Dilemma by Tableau Software

June 2010 - (Free Research)
This transcript explores two options for integrating analytic and Business Intelligence (BI) features into existing applications.  Discover the benefits and drawbacks of each approach, and learn why your organizational culture should factor into your software decision. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Buy Vs. Build: Embedding Analytics Into SaaS or Cloud Apps by Information Builders

May 2013 - (Free Research)
Consult this white paper to learn more about software-as-a-service (SaaS) and cloud computing. It recognizes the question if your business should buy or build cloud-based applications. Is outsourcing worth the saved money, resource and other benefits? Read on now to uncover the answer. 
(WHITE PAPER) READ ABSTRACT |

Automating the Application Release Process: Build vs. Buy by CA Technologies.

July 2013 - (Free Research)
Developers are faced with two choices when it comes to application release automation: build in-house scripts or purchase a pre-packaged product. Access this helpful resource to explore the limitations of writing automation scripts for application release, and discover how an app release automation technology can help you overcome those challenges. 
(WHITE PAPER) READ ABSTRACT |

7 Criteria to Consider When Embedding BI by Tableau Software

August 2010 - (Free Research)
Though there’s no simple answer to “buy or build,” there are criteria — seven, in fact, that can guide you to make a well informed decision. This paper helps you identify and evaluate each one. 
(WHITE PAPER) READ ABSTRACT |

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