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Top 5 Ways to Make IVR Work for You and Your Customers by inContact

September 22, 2010 - (Free Research)
This paper will help you find this crucial balance between financial efficiency and customer experience with 5 IVR best practices to help you ensure satisfaction all around. These methods have been developed by call center experts with years of experience in the call center space. Read on to learn about the top 5 ways to make IVR work for you. 
(WHITE PAPER) READ ABSTRACT |

Making the IVR Work for You and Your Customers with Self Service Differentiation by inContact

August 11, 2011 - (Free Research)
This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations. 
(VIDEO) READ ABSTRACT |

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive

July 30, 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Developing for the Future - The New Trend for Hosted VXML by West Interactive

June 08, 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(WEBCAST) READ ABSTRACT |

Networking Basics: What You Need to Know by Cisco Systems, Inc.

October 2008 - (Free Research)
When looking at networking basics, understanding the way a network operates is the first step to understanding routing and switching. Read this white paper for more. 
(WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys

June 2008 - (Free Research)
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. 
(WHITE PAPER) READ ABSTRACT |

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact

October 2010 - (Free Research)
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. 
(CASE STUDY) READ ABSTRACT |

Deduplication Backup Basics for Small Businesses by Symantec Corporation

December 2011 - (Free Research)
Data deduplication is one of the hottest and must-have technologies in the storage world today. For companies that haven't yet implemented dedupe into their backup systems, the interest is growing. Read this expert E-Guide to learn the dedupe backup basics for small businesses. 
(EGUIDE) READ ABSTRACT |

Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line by Avaya Inc.

July 2008 - (Free Research)
This white paper provides the three best practices for today's profitable contact centers. 
(WHITE PAPER) READ ABSTRACT |

Automating Your Call Center Feedback by Mindshare Technologies

March 2008 - (Free Research)
The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations. 
(WHITE PAPER) READ ABSTRACT |

Self-Service Performance Analytics Creates Greater Customer Engagement by Genesys

June 2014 - (Free Research)
This white paper illustrates how to leverage analytics and business intelligence (BI) to gauge channel success and the performance of self-service options in the contact center. Discover how BI analytics embedded into IVR enables you to improve customer experiences, eliminate frustrations, and optimize your interaction processes. 
(WHITE PAPER) READ ABSTRACT |

Open source development with Eclipse: Master the basics by IBM

March 2012 - (Free Research)
Learn the basics and get started working with the Eclipse, an extensible open source development platform. 
(PRODUCT OVERVIEW) READ ABSTRACT |

Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys

September 2008 - (Free Research)
This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals. 
(WHITE PAPER) READ ABSTRACT |

E-Book: The Executive’s Guide to Contact Center Technology Planning by inContact

May 2010 - (Free Research)
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology. 
(EBOOK)

Ensuring brand-building customer experiences with inContact ECHO survey software by inContact

January 2011 - (Free Research)
This featured white paper sponsored by inContact looks at new innovative ways to improve the customer experience through CRM software and best practices. 
(WHITE PAPER) READ ABSTRACT |

Application Release Automation (ARA) Basics by OpenMake Software

May 2014 - (Free Research)
A model-driven framework with repeatable processes can help you take control of software release, and application release automation (ARA) can make it possible. This white paper provides and in-depth overview of what ARA software can offer your organization. 
(WHITE PAPER) READ ABSTRACT |

The Basics of Data Deduplication Solutions by Dell Software

March 2014 - (Free Research)
This guide gives the basics of deduplication and focuses on how deduplication fits in with disaster recovery strategies. It also shows the advantages of hardware and software deduplication. 
(EGUIDE) READ ABSTRACT |

Switching Essentials: An Introduction to Network Switching by Global Knowledge

October 2008 - (Free Research)
In this white paper, we will address the basics of this Layer 2 technology and help you get your network switch up and running. For our examples, we will use Cisco's 2950 switch. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Developing a Business Intelligence Strategy, From the Ground Up by Tableau Software

May 2010 - (Free Research)
Confused about BI? This presentation transcript breaks down the basics of business intelligence and outlines the key features for Microsoft SQL Server. Discover the advantages of BI and find out how to get started with a business intelligence strategy to enhance your organization. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

A Practical Guide to Disaster Recovery Planning: The Basics to Getting Started by Double-Take Software UK

December 2006 - (Free Research)
This paper is intended to help simplify the process of starting a disaster recovery plan so as not to be so overwhelming. Through some basic steps, businesses can better protect themselves against data loss while working toward a more complete business continuity plan. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: The Practical Implementation of BPM & SOA, Part II by Oracle Corporation

June 2009 - (Free Research)
In a process centric approach to SOA and BPM, perspectives of strategy, systems, business and technology can be incorporated in order to achieve successful change in business processes. Discussed here is methodology, best practices and experiences. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Expert insight into network virtualization basics by SearchSecurity.com

April 2012 - (Free Research)
Access this e-guide to learn how your organization can take advantage of network virtualization. This resource outlines the basics of this new technology and explores its benefits. 
(EGUIDE) READ ABSTRACT |

E-Guide: The Basics of Endpoint Security: Expert Reveals Tips for Finding Data on the Endpoints by Panda Security

September 2009 - (Free Research)
In this E-Guide, security expert Mike Chapple reveals tips on finding sensitive information on the endpoint. Get a basic understanding of the algorithms used to detect sensitive information, software tools to assist you in your search for data, and two basic approaches for managing sensitive information. 
(EGUIDE) READ ABSTRACT |

Basics of Virtual Server Protection by CommVault Systems, Inc.

July 2012 - (Free Research)
This explanatory video delivers the answers to modern data protection in a virtual server context. Watch now as one IT pro pinpoints a solution to data protection in the modern IT landscape. 
(VIDEO) READ ABSTRACT |

Presentation Transcript: The Basics of RAID by Nexsan

July 2010 - (Free Research)
A RAID is a method of ganging up, so to speak, a bunch of disk drives, such that the availability and/or the performance is actually improved. Read this transcript for more basics of RAID. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

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