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Top 5 Ways to Make IVR Work for You and Your Customers by inContact September 22, 2010 - (Free Research) This paper will help you find this crucial balance between financial efficiency and customer experience with 5 IVR best practices to help you ensure satisfaction all around. These methods have been developed by call center experts with years of experience in the call center space. Read on to learn about the top 5 ways to make IVR work for you.  (WHITE PAPER) READ ABSTRACT |

Making the IVR Work for You and Your Customers with Self Service Differentiation by inContact August 11, 2011 - (Free Research) This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations.  (VIDEO) READ ABSTRACT |

Transcript: Covering the basics in MDM? Why it’s time to advance your strategy by BlackBerry November 07, 2012 - (Free Research) Uncover the latest in the world of enterprise mobility as you uncover today's real world problems, traits of the most secure organizations, the future of mobility, and much more!  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive July 30, 2010 - (Free Research) By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Developing for the Future - The New Trend for Hosted VXML by West Interactive June 08, 2010 - (Free Research) By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.  (WEBCAST) READ ABSTRACT |

E-Guide: The Basics of Endpoint Security: Expert Reveals Tips for Finding Data on the Endpoints by Panda Security September 30, 2009 - (Free Research) In this E-Guide, security expert Mike Chapple reveals tips on finding sensitive information on the endpoint. Get a basic understanding of the algorithms used to detect sensitive information, software tools to assist you in your search for data, and two basic approaches for managing sensitive information.  (EGUIDE) READ ABSTRACT |

Implementing Device Restrictions in Vista and Server 2008 by Global Knowledge January 23, 2009 - (Free Research) With Vista clients and Server 2008 systems, we have a number of new Group Policy settings that allow us to exert some level of control over which devices users can install and use.  (WHITE PAPER) READ ABSTRACT |

Networking Basics: What You Need to Know by Cisco Systems, Inc. October 2008 - (Free Research) When looking at networking basics, understanding the way a network operates is the first step to understanding routing and switching. Read this white paper for more.  (WHITE PAPER) READ ABSTRACT |

Voice Architectures and Deployment Models by Global Knowledge December 2008 - (Free Research) Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components.  (WHITE PAPER) READ ABSTRACT |

Storage strategies for the health IT professional by EMC Isilon August 2012 - (Free Research) In this presentation transcript, Marc Staimer, president of Dragon Slayer Consulting, describes the basics of tiered storage architecture and demonstrates how health care organizations can set policies to automate the process of moving data to different tiers.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Unified Web Security Solutions. Deliver No-Boundaries Protection To Users That Are Always On by BlueCoat December 2012 - (Free Research) This resource covers the basics about the unified web security approach, and explains how by extending existing appliance-based solutions with the flexibility and scalability of cloud-based web security can be easily deployed and scaled to help keep every device in your organization secure. Read on to learn more.  (WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys June 2008 - (Free Research) This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.  (WHITE PAPER) READ ABSTRACT |

Simplifying management and lowering total cost of ownership for SSL certificates by GlobalSign May 2011 - (Free Research) This white paper explains the basics of using a Managed PKI for SSL solution to alleviate such issues, the benefits of using GlobalSign’s Managed SSL Solution and how this solution enables organisations to quickly and simply manage their SSL Certificates, as well as significantly reduce the operating costs of using SSL.  (WHITE PAPER) READ ABSTRACT |

Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line by Avaya Inc. July 2008 - (Free Research) This white paper provides the three best practices for today's profitable contact centers.  (WHITE PAPER) READ ABSTRACT |

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact October 2010 - (Free Research) This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.  (CASE STUDY) READ ABSTRACT |

E is for Endpoint - Back to Basics with Patch and Configuration Management by Lumension March 2012 - (Free Research) Patch and configuration management is Security 101—the most fundamental and cost-effective means of protecting your endpoints. But when it comes to configuring and patching endpoints, many organizations aren't keeping up with changing realities. Here's how to get back on track with patch and configuration management.  (WHITE PAPER) READ ABSTRACT |

Turning Security Upside-down by Webroot September 2011 - (Free Research) This white paper explains why security policies must be adapted to handle the sophisticated and highly targeted attacks that today's IT environments are prone to. Obtain best practices for developing a successful defense strategy and learn how cloud-based solutions fit into the security technology market.  (WHITE PAPER) READ ABSTRACT |

Deduplication Backup Basics for Small Businesses by Symantec Corporation December 2011 - (Free Research) Data deduplication is one of the hottest and must-have technologies in the storage world today. For companies that haven't yet implemented dedupe into their backup systems, the interest is growing. Read this expert E-Guide to learn the dedupe backup basics for small businesses.  (EGUIDE) READ ABSTRACT |

2012 Security Outlook by ComputerWeekly.com February 2012 - (Free Research) This report from the Corporate Executive Board, based on extensive research with Chief Information Security Officers, identifies the top 10 security imperatives for 2012.  (ESSENTIAL GUIDE) READ ABSTRACT |

Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys September 2008 - (Free Research) This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals.  (WHITE PAPER) READ ABSTRACT |

Automating Your Call Center Feedback by Mindshare Technologies March 2008 - (Free Research) The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations.  (WHITE PAPER) READ ABSTRACT |

Open source development with Eclipse: Master the basics by IBM March 2012 - (Free Research) Learn the basics and get started working with the Eclipse, an extensible open source development platform.  (PRODUCT OVERVIEW) READ ABSTRACT |

Identity Access Management for Windows Environments by Centrify Corporation February 2013 - (Free Research) In this e-guide learn about new tools that are expanding identity access management beyond the corporate firewall to help you better manage mobile device and cloud apps as well as some Windows networking identity basics to integrate Windows desktops and Linux servers into Active Directory.  (EGUIDE) READ ABSTRACT |

Securing your Online Data Transfer with SSL by Thawte Inc. July 2011 - (Free Research) Security is an absolute must for your email and website platforms. Without it your customers are certain to lose trust and slow down business. Read this expert resource now to learn the basics of security and SSL certificates.  (WHITE PAPER) READ ABSTRACT |

Information Security Magazine - December 2009 / January 2010: Basic Database Security by Information Security Magazine December 2009 - (Free Research) This issue of information security magazine provides a step-by-step guide to securing database systems, explores the important factors in selecting a SaaS provider, presents a whole new approach to security management that has nothing to do with structure-driven policy architecture, and more.  (EZINE)

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