IVR Portal Companies White Papers, IVR Portal Companies Software, IVR Portal Companies Research, Hardware and Services

Top 5 Ways to Make IVR Work For You and Your Customers by inContact

January 18, 2012 - (Free Research)

This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems.

(WHITE PAPER)

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Increase Your Company IQ with Web-Based Reporting by Business Objects

August 2007 - (Free Research)

Intranets and portals are too complex for everyone in your company to adopt - not to mention the costs to build and maintain them. This webcast explains how to store your critical business information in one location, share confidential information with the right people, and empower business users with the ability to access the data they need.

(WEBCAST)

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SAP Portal Site Management Video/Self Running Demo by SAP America, Inc.

May 2012 - (Free Research)

The SAP Portal Site Management app allows you to run multiple portals within an integrated Web content management (WCM) system. Watch this step-by-step demonstration to see just how easy it is to edit an existing Web page using the tool. Learn how SAP Portal Site Management can enhance your portal environment and improve your overall experience.

(WEBCAST)

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SAP Portal Content Management Video/Self Running Demo by SAP America, Inc.

May 2012 - (Free Research)

The SAP Portal Content Management application allows you to integrate content into workflows and enterprise workspaces of the SAP NetWeaver Portal component. Watch this video demo to learn how the tool helps enhance employee communication and collaboration while streamlining the document management process.

(WEBCAST)

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Portals Take on a New Life by SAP America, Inc.

May 2012 - (Free Research)

This paper discusses the improved functions of portals, specifically SAP NetWeaver, and how you can make the most of them within the enterprise.

(WHITE PAPER)

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The future of Government operations: Digital citizen survey by ComputerWeekly.com

May 2012 - (Free Research)

This report from Accenture looks at the challenges facing the public sector in offering digital services.

(IT BRIEFING)

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IBM Cognos Express in-action demos (Overview Portal) by IBM

July 2011 - (Free Research)

See this demo spotlight from IBM Business Partners. View demos on planning, profitability analysis, interactive dashboards and more. Look at real-world examples of how your midsize company can improve performance with IBM Cognos Express.

(PRODUCT DEMO)

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STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 2012 - (Free Research)

This paper discusses first contact resolution and the offerings for measuring success with FCR.

(WHITE PAPER)

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Case study: How Dorfman Pacific simplified document management by Alfresco Software

May 2012 - (Free Research)

This paper outlines a case study on headwear and handbag company Dorfman Pacific and how they improved their image management system.

(WHITE PAPER)

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Adapt your contact center for increased customer satisfaction by inContact

January 2012 - (Free Research)

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

(VIDEO)

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Increasing Availability and Improving Performance of Your WebSphere Infrastructure by CA Technologies.

November 2008 - (Free Research)

Companies are successfully leveraging IBM's Smart SOA™ Approach based on IBM's experience of working with more than 6550 customers worldwide.

(WEBCAST)

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Nexcap Finance: SpringCM Solution reduces Nexcap’s invoice processing time by 25 percent by SpringCM

March 2011 - (Free Research)

Nexcap Finance Corporation needed to implement a cost-effective, web-based application that would provide IT infrastructure interoperability and a portal for supplier interaction. Learn how SpringCM has streamlined every step of the process - from capturing invoices to expediting the time necessary to process payments and handle exceptions.

(CASE STUDY)

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Cloud Computing for the Call Center: The Next Revolution by inContact

May 2010 - (Free Research)

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

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Embedded BI: Putting Analytics to Work for Your Application by Birst

April 2012 - (Free Research)

In this webcast, Wayne Eckerson discusses key factors in deciding between in-house or third party analytic platforms and tips for evaluating analytical tools.

(WEBCAST)

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Online Marketing - How to Create Value from Today's Digital Environment by OpenText

March 2012 - (Free Research)

In this paper, you’ll find more details about the trends driving online marketing and advice on how to develop your online marketing strategy to reach goals and deliver maximum value from Web initiatives.

(WHITE PAPER)

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Salary Report: Trends in IT Compensation and Certifications by Global Knowledge Network, Inc.

May 2006 - (Free Research)

Global Knowledge keeps up to date with trends in IT careers, certifications, and compensation. In this, our inaugural quarterly report, we offer a look at salaries for the top 25 IT jobs, organized by region. We also offer a look at the top certifications and in-depth analysis from our resident market research analyst.

(ANALYST REPORT)

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A Total Cost of Ownership Analysis of SAP's Business Communications Management Solution by SAP America, Inc.

March 2012 - (Free Research)

Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels.

(WHITE PAPER)

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Worst Practices in BI: Why Business Intelligence (BI) Applications Succeed Where BI Tools Fail by Information Builders Inc. (E-mail this company)

June 2007 - (Free Research)

Tthis paper provides insight into the top-four worst practices for BI. It also provides guidance on how to avoid and/or overcome worst practices in order to tap into the true power of BI. By reading this paper, you will have a solid understanding of how to avoid BI failure and achieve success with your BI initiatives.

(WHITE PAPER)

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The reality behind the hype: Government cloud computing by ComputerWeekly.com

November 2011 - (Free Research)

This article from Gartner offers advice to public sector organisations thinking of deploying cloud computing and assess the progress made by governments in their use of the cloud.

(ANALYST BRIEF)

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Slash Your Bill Cycle, Improve Your Cash Flow by Autotask Corporation

December 2010 - (Free Research)

“Before Autotask, we were spending way too much time billing and invoicing. Now an invoice goes out half an hour after the work was completed.” Richard Fitzgerald, President of 2GEN Pty LTD

(CASE STUDY)

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InfoWorld Preview: Dell's Automated Provisioning for the Private Cloud by Dell, Inc. and Intel

February 2011 - (Free Research)

Leveraging Dell's Advanced Infrastructure Manager (AIM), the Virtual Integrated System (VIS) Self-Service Creator combines a self-service portal with policy-based provisioning and resource control. Download this InfoWorld preview for further details.

(TECHNICAL ARTICLE)

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Implementing On-Demand Services Inside the Intel IT Private Cloud by Dell, Inc. and Intel

March 2011 - (Free Research)

By instituting a hosting automation framework that includes entitlement, quotas, transparent measured services, and data-driven business logic, Intel is establishing a true enterprise private cloud that provides a consumer-focused self-service portal. Download this white paper now to learn more.

(WHITE PAPER)

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Advantages of Virtual Private Cloud Proof of Concept

by HP and Intel

May 2012 - (Free Research)

Access this essential resource to discover what a Virtual Private Cloud Proof of Concept offers your organizations, including setup and initial configurations, portal access and training, and support from a team of cloud experts.

(WHITE PAPER)

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PortalGuard: Strengthening Authentication to Adapt to Changing Circumstances™ by PistolStar, Inc.

August 2009 - (Free Research)

PortalGuard is a password authentication and security solution that allows end-users to authenticate and manage a portal password directly from a Web browser, while providing administrators with functionality to meet or exceed their security objectives.

(PRODUCT OVERVIEW)

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Cloud-Based Communications: Are They Right For Your Organization?

by Interactive Intelligence, Inc.

April 2012 - (Free Research)

Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization.

(PODCAST)

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