This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems. 

This quarters figures compiled by jobadswatch.co.uk show that during the fourth quarter of 2010 the IT jobs market for permanent staff being recruited by software houses and consultancies is up by 8.1%. The growth in demand for IT staff in this sector shows 27.3% more vacancies being advertised than a year ago. 

Server virtualization has become a strategic initiative in many organizations.  However, virtual server data protection and management has emerged as a key barrier to success in many data centers and CIOs are starting to pay attention.  This whitepaper covers what every CIO should be asking about virtual server data protection. 

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. 

Although pay levels are unlikely ever again torise as fast as they did at the end of the 1990s when fears about the “millennium bug” stoked thefires of an already over-heated job market – or to fall as fast as they did when the bug failed to bite– employers are acutely aware of the need to keep a close eye on short- and long-term pay trends. 

Read this white paper to discover how investing in tools that optimize enterprise resource planning (ERP) software can enhance procure to pay (P2P) spending compliance and curb maverick spending. 

This guide from Sybase is full of examples of mCommerce at work. The benefits range from speeding up economies to life-changing improvements. For merchants, operators and banks, the new channel offers another way to grow business and revenues while meeting the financial needs of customers. 

ROBERT WALTERS SURVEYED APPROXIMATELY 200 PROFESSIONALS WORKING IN THE IT SECTOR.  THE RESULTS SHOW THAT A HIGH PROPORTION HAVE VERY MODEST SALARYAND BONUS EXPECTATIONS. 

Payroll processes are the perfect place to begin when looking to control costs. New developments in software, such as allowing the integration of payroll system info into existing HR systems, mean you can look beyond traditional ERP options. This expert e-guide examines the evolving payroll software market and the various options available. 

The definition of a mobile payment is often open to interpretation and can differ from source to source.    Juniper Research has a simple definition of a mobile payment as “payment for goods or services with a mobile device such as a phone, Personal Digital Assistant (PDA), or other such device.” 

Read this white paper to learn about Enterprise Cloud Services for SAP applications, scalable solutions offered on a three-month to multi-year contract on a pay-per-month, per-user, or per-instance pricing. Discover the many benefits these flexible services can offer your organisation.  

In this case study, discover how one health care provider employed a pay-as-you-go, cloud-based storage model to help them save hundreds of thousands of dollars on their long-term archiving and disaster recovery requirements. 

To protect your organization during unplanned downtime, you must have effective disaster recovery (DR) and business continuity (BC) plans in place. This expert e-guide provides best practices for creating a comprehensive DR strategy and discusses why contingent controls are a vital - yet overlooked - part of DR and BC.