IVR Owning Utah White Papers, IVR Owning Utah Software, IVR Owning Utah Research, Hardware and Services

Top 5 Ways to Make IVR Work For You and Your Customers by inContact

January 18, 2012 - (Free Research)

This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems.

(WHITE PAPER)

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E-Guide: Storage Virtualization: The Missing Link for Greater Capacity Efficiencies by Dell, Inc.

February 29, 2012 - (Free Research)

Storage virtualization has gained traction in IT departments as an effective means by which to improve utilization for significant cost savings and efficiency gains. Access this resource for expert advice around maintaining capacity efficiencies and savings across virtual environments.

(EGUIDE)

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Adapt your contact center for increased customer satisfaction by inContact

January 20, 2012 - (Free Research)

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

(VIDEO)

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A Total Cost of Ownership Analysis of SAP's Business Communications Management Solution by SAP America, Inc.

March 27, 2012 - (Free Research)

Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels.

(WHITE PAPER)

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STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 26, 2012 - (Free Research)

This paper discusses first contact resolution and the offerings for measuring success with FCR.

(WHITE PAPER)

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Bringing Order to the Chaos of “Bring Your Own Device” by Enterasys

April 30, 2012 - (Free Research)

In order to fully accept the “Bring Your Own Device” (BYOD) trend in your enterprise, it is vital to find a solution that provides security, scalability, centralized policy, and a superior end-user experience. Learn how you can bring order to the chaos of BYOD, plus details of a solution that can help you achieve this.

(WHITE PAPER)

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The Desktop Admin's Guide to BYOD: Pros and Cons of BYOD by Aerohive Networks

May 23, 2012 - (Free Research)

Despite the fact that BYOD and BYOPC can reduce costs, add IT flexibility, and keep employees happy, they are not without issues. Check out this E-Book from SearchConsumerization.com to learn the promises and pitfalls of BYOD and BYOPC and discover how to successfully embrace them in your organization.

(EBOOK)

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12 Steps to Bring Your Own Device (BYOD) Success by Global Knowledge

April 30, 2012 - (Free Research)

This essential resource outlines 12 steps to a secure and managable Bring Your Own Device (BYOD) program. Find out how you can leverage the advantages of IT consumerization while mitigating the risks.

(WHITE PAPER)

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Cloud-Based Communications: Are They Right For Your Organization?

by Interactive Intelligence, Inc.

April 24, 2012 - (Free Research)

Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization.

(PODCAST)

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Benefits of Cloud-Based Communications

by Interactive Intelligence, Inc.

April 24, 2012 - (Free Research)

This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization.

(PRESENTATION TRANSCRIPT)

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Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business? by Interactive Intelligence, Inc.

April 24, 2012 - (Free Research)

This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization.

(WEBCAST)

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Cloud Computing for the Call Center: The Next Revolution by inContact

May 04, 2010 - (Free Research)

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

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Conquering Today's Bring-Your-Own-Device Challenges by Aruba Networks

March 23, 2012 - (Free Research)

It is vital to consider the effect BYOD will have on your network before allowing it in your enterprise. In this resource discover the new networking requirements of BYOD to help you embrace it for the better of your enterprise.

(WHITE PAPER)

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A Roadmap for BYOD Adoption by Enterasys

April 30, 2012 - (Free Research)

Get key tips and hints for dealing with the rapidly growing population of wireless devices connecting to your network and learn how an end-to-end fabric architecture can help you truly embrace the consumerization of IT (CoIT) and bring your own device (BYOD) trend.

(WHITE PAPER)

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BYOD: Focus on User Experience, Not the Device by Avaya

May 11, 2012 - (Free Research)

There’s more to bringing outside devices into your IT infrastructure than just connecting them to your network. For BYOD to really work, you need a comprehensive plan. Discover more in this research report.

(WHITE PAPER)

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Best Practices for Supporting 'Bring Your Own' Mobile Devices by Citrix

January 31, 2012 - (Free Research)

In this Gartner report, explore some of the key considerations for planning, administering and supporting mobile devices. Discover how organizations can prepare to embrace "Bring Your Own" mobile device initiatives to satisfy employee needs for flexibility while minimizing associated risks.

(WHITE PAPER)

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Mobile Sense series Webinar - Enterprise Grade 'Bring Your Own Device' Strategies by SAP America, Inc.

April 25, 2012 - (Free Research)

Organizations are permitting, and even encouraging employees to bring their own mobile devices into the workplace to be used for work purposes. This new BYOD model brings upon some challenges. Watch this webcast for best practice for mobile device management.

(WEBCAST)

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The complete solution for enabling BYO by Citrix

December 31, 2010 - (Free Research)

Users are driving the Bring Your Own (BYO) movement and demanding access to corporate resources from their own personal devices. Companies are recognizing the value of the increased flexibility and productivity from BYO but encounter numerous challenges such as ensuring corporate security and remote access when implementing programs.

(WHITE PAPER)

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The top 7 challenges to adopting a BYOD solution by GroupLogic

February 23, 2012 - (Free Research)

Learn the top seven challenges of adopting a BYOD solution in your organization. Also uncover the differences between bring-your-own-devices and the consumerization of IT, two of the hottest topics in IT today.

(WEBCAST)

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VMware ACE 2 Enterprise Edition: Desktop Virtualization Solution by AMD and VMware, Inc (E-mail this company)

VMware ACE 2 Enterprise Edition delivers desktop virtualization solutions for enterprise users. Use VMware ACE 2 to deploy an ACE virtual machine as an IT managed “virtual laptop” to remote workers, provision controlled desktop images as sandbox environments or run legacy operating systems & applications on an existing PC as you migrate to Vista.

(SOFTWARE PRODUCT)

Bringing BYOD to Your Enterprise by BlackBerry

September 29, 2011 - (Free Research)

This expert E-Guide takes a close look at the benefits and challenges of BYOD. Uncover best practices to integrate BYOD into your mobility strategy and discover why mobile device management is still crucial.

(EGUIDE)

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Computer Weekly - 17 April 2012: How to ensure smartphone security by ComputerWeekly.com

April 17, 2012 - (Free Research)

This week’s Computer Weekly examines the growing threat from smartphones being targeted by hackers and viruses as the devices are increasingly used for work. Hospitality giant Mitchells & Butlers talks about its migration to the cloud and the CIO of Airbus discusses his IT priorities and how he spends €500m a year on IT.

(EZINE)

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The 10-Step Guide to Buying the Right CRM Solution by SugarCRM Inc.

July 12, 2011 - (Free Research)

The CRM buying process can be reduced to a set of 10 steps that will help you pare down the field of potential solutions to a few vendors who are the best fit. This guide will allow you to move through 10 sets of steps.

(WHITE PAPER)

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Desktop Virtualization: The key to embracing the consumerization of IT by Citrix

April 10, 2012 - (Free Research)

Discover how desktop virtualization enables businesses to embrace IT consumerization and all of its benefits without compromising security, compliance or acceptable use policies.

(WHITE PAPER)

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Islamic Finance for Investment Managers by Advent Software, Inc

March 12, 2012 - (Free Research)

Islamic investment management today presents great opportunities, but setting up a compliant operation requires numerous considerations. Access this white paper to uncover 5 steps that will ensure a Shari’ah-compliant portfolio.

(WHITE PAPER)

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