IVR Owning Graphics White Papers, IVR Owning Graphics Software, IVR Owning Graphics Research, Hardware and Services

WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc. (E-mail this company)

WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it.

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10 Tips for Creating Your Web Site by Global Knowledge Network, Inc.

March 2006 - (Free Research)

The most helpful information and best content will have little impact without simple protocols that make your Web site easier to use and more visually appealling. This paper focuses on 10 tips you can employ to ensure your web site is effective from the day it goes live.

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Top 5 Ways to Make IVR Work For You and Your Customers by inContact

January 2012 - (Free Research)

This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems.

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Adapt your contact center for increased customer satisfaction by inContact

January 2012 - (Free Research)

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

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A Total Cost of Ownership Analysis of SAP's Business Communications Management Solution by SAP America, Inc.

March 2012 - (Free Research)

Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels.

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STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 2012 - (Free Research)

This paper discusses first contact resolution and the offerings for measuring success with FCR.

(WHITE PAPER)

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Strategies for Cisco VPN Client Large-Scale Deployments by Global Knowledge Network, Inc.

March 2006 - (Free Research)

This paper explores the tools Cisco provides to simplify mass deployments of the VPN Client. The two methods are discussed: the creation of an installation CD-ROM and network-based installations. I will explain how to reduce calls to the Help Desk by locking users out of advanced configuration functions in the user interface.

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Bringing Order to the Chaos of “Bring Your Own Device” by Enterasys

April 2012 - (Free Research)

In order to fully accept the “Bring Your Own Device” (BYOD) trend in your enterprise, it is vital to find a solution that provides security, scalability, centralized policy, and a superior end-user experience. Learn how you can bring order to the chaos of BYOD, plus details of a solution that can help you achieve this.

(WHITE PAPER)

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The Desktop Admin's Guide to BYOD: Pros and Cons of BYOD by Aerohive Networks

May 2012 - (Free Research)

Despite the fact that BYOD and BYOPC can reduce costs, add IT flexibility, and keep employees happy, they are not without issues. Check out this E-Book from SearchConsumerization.com to learn the promises and pitfalls of BYOD and BYOPC and discover how to successfully embrace them in your organization.

(EBOOK)

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12 Steps to Bring Your Own Device (BYOD) Success by Global Knowledge

April 2012 - (Free Research)

This essential resource outlines 12 steps to a secure and managable Bring Your Own Device (BYOD) program. Find out how you can leverage the advantages of IT consumerization while mitigating the risks.

(WHITE PAPER)

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Cloud-Based Communications: Are They Right For Your Organization?

by Interactive Intelligence, Inc.

April 2012 - (Free Research)

Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization.

(PODCAST)

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Benefits of Cloud-Based Communications

by Interactive Intelligence, Inc.

April 2012 - (Free Research)

This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization.

(PRESENTATION TRANSCRIPT)

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Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business? by Interactive Intelligence, Inc.

April 2012 - (Free Research)

This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization.

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CW Special Report on Microsoft by ComputerWeekly.com

November 2010 - (Free Research)

This special eight-page report from Computer Weekly analyses the challenges facing Microsoft, its financial performance, the services it offers, its place in the IT market and its future strategy.

(IT BRIEFING)

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Cloud Computing for the Call Center: The Next Revolution by inContact

May 2010 - (Free Research)

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

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Conquering Today's Bring-Your-Own-Device Challenges by Aruba Networks

March 2012 - (Free Research)

It is vital to consider the effect BYOD will have on your network before allowing it in your enterprise. In this resource discover the new networking requirements of BYOD to help you embrace it for the better of your enterprise.

(WHITE PAPER)

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Get the most out of your data backup tapes: Caring for magnetic media by Quantum Corporation

September 2010 - (Free Research)

Manufacturers have specific instructions for the care of magnetic tape cartridges, which differ from tape technology to tape technology. It's important to follow those instructions in addition to the general suggestions presented here. Read this tutorial now to find out so much more.

(WHITE PAPER)

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Emerging Media Series: The Influence of Podcasts on B2B Technology Purchase Decisions by KnowledgeStorm, Inc (E-mail this company)

July 2006 - (Free Research)

This report is the first in a series of studies conducted by KnowledgeStorm and Universal McCann that will take a strategic look at the impact the blogs, podcasts and other emerging media formats have on B2B technology marketing. This first installment examines podcasting and provides valuable insight into this red-hot delivery mechanism.

(ANALYST REPORT)

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A Roadmap for BYOD Adoption by Enterasys

April 2012 - (Free Research)

Get key tips and hints for dealing with the rapidly growing population of wireless devices connecting to your network and learn how an end-to-end fabric architecture can help you truly embrace the consumerization of IT (CoIT) and bring your own device (BYOD) trend.

(WHITE PAPER)

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Best Practices for Supporting 'Bring Your Own' Mobile Devices by Citrix

January 2012 - (Free Research)

In this Gartner report, explore some of the key considerations for planning, administering and supporting mobile devices. Discover how organizations can prepare to embrace "Bring Your Own" mobile device initiatives to satisfy employee needs for flexibility while minimizing associated risks.

(WHITE PAPER)

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Mobile Sense series Webinar - Enterprise Grade 'Bring Your Own Device' Strategies by SAP America, Inc.

April 2012 - (Free Research)

Organizations are permitting, and even encouraging employees to bring their own mobile devices into the workplace to be used for work purposes. This new BYOD model brings upon some challenges. Watch this webcast for best practice for mobile device management.

(WEBCAST)

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The top 7 challenges to adopting a BYOD solution by GroupLogic

February 2012 - (Free Research)

Learn the top seven challenges of adopting a BYOD solution in your organization. Also uncover the differences between bring-your-own-devices and the consumerization of IT, two of the hottest topics in IT today.

(WEBCAST)

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BYOD: Focus on User Experience, Not the Device by Avaya

May 2012 - (Free Research)

There’s more to bringing outside devices into your IT infrastructure than just connecting them to your network. For BYOD to really work, you need a comprehensive plan. Discover more in this research report.

(WHITE PAPER)

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Computer Weekly - 17 April 2012: How to ensure smartphone security by ComputerWeekly.com

April 2012 - (Free Research)

This week’s Computer Weekly examines the growing threat from smartphones being targeted by hackers and viruses as the devices are increasingly used for work. Hospitality giant Mitchells & Butlers talks about its migration to the cloud and the CIO of Airbus discusses his IT priorities and how he spends €500m a year on IT.

(EZINE)

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The complete solution for enabling BYO by Citrix

December 2010 - (Free Research)

Users are driving the Bring Your Own (BYO) movement and demanding access to corporate resources from their own personal devices. Companies are recognizing the value of the increased flexibility and productivity from BYO but encounter numerous challenges such as ensuring corporate security and remote access when implementing programs.

(WHITE PAPER)

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