IVR Internet White Papers, IVR Internet Software, IVR Internet Research, Hardware and Services

A Total Cost of Ownership Analysis of SAP's Business Communications Management Solution by SAP America, Inc.

March 27, 2012 - (Free Research)

Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels.

(WHITE PAPER)

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Top 5 Ways to Make IVR Work For You and Your Customers by inContact

January 18, 2012 - (Free Research)

This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems.

(WHITE PAPER)

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Adapt your contact center for increased customer satisfaction by inContact

January 20, 2012 - (Free Research)

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

(VIDEO)

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STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 26, 2012 - (Free Research)

This paper discusses first contact resolution and the offerings for measuring success with FCR.

(WHITE PAPER)

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Mobile Internet 3.0: How Operators Can Become Service Innovators and Drive Profitability by Juniper Networks, Inc.

April 23, 2012 - (Free Research)

Mobile operators today have the distinct ability to become service innovators and drive profitability with the advent of Mobile Internet 3.0. Learn how you can expand your data revenue base in this resource.

(WHITE PAPER)

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Reinforce Business Objectives and Achieve ROI with Internet Identity Security by Ping Identity Corporation

June 17, 2009 - (Free Research)

Read this white paper to learn how after deploying PingFederate or PingConnect your organization will yield a high return on investment and run more efficiently and will have distinct competitive advantage over companies that do not leverage Internet Identity Security Software.

(WHITE PAPER)

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Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.

(HARDWARE PRODUCT)

Cloud-Based Communications: Are They Right For Your Organization?

by Interactive Intelligence, Inc.

April 24, 2012 - (Free Research)

Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization.

(PODCAST)

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Benefits of Cloud-Based Communications

by Interactive Intelligence, Inc.

April 24, 2012 - (Free Research)

This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization.

(PRESENTATION TRANSCRIPT)

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Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business? by Interactive Intelligence, Inc.

April 24, 2012 - (Free Research)

This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization.

(WEBCAST)

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Cloud Computing for the Call Center: The Next Revolution by inContact

May 04, 2010 - (Free Research)

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

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The Impact of E.U. Internet Copyright Regulations on Early-Stage Investment by ComputerWeekly.com

February 20, 2012 - (Free Research)

This study from Booz&Co reveals industry concerns that anti-piracy measures will deter venture capital organisations from investing in internet start-ups.

(ESSENTIAL GUIDE)

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The Fine Art of Lead Management and Follow-Up: What Research Shows About Lead Qualification and Nurturing by KnowledgeStorm, Inc (E-mail this company)

May 2006 - (Free Research)

The Internet has changed the dynamics of technology sales and marketing. While most marketing efforts emphasize generating leads, and most sales efforts are focused on closing sales, not enough consideration is given to the little-understood but vital middle ground of lead qualification. Learn more about industry best practices.

(WHITE PAPER)

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The future of work: Expections of the next-generation workforce by ComputerWeekly.com

September 2011 - (Free Research)

This report from Cisco provides insight into the mindset, expectations and behaviour of the world's next generation of workers and what this will mean for businesses in preparing to accommodate the demands of this workforce.

(IT BRIEFING)

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Selecting VoIP for Your Enterprise by Global Knowledge Network, Inc.

December 2004 - (Free Research)

Voice over Internet Protocol is the future of enterprise telecommunications. Find out if VoIP is the right choice for your company right now. Discover the benefits VoIP has to offer and how to overcome potential pitfalls during deployment.

(WHITE PAPER)

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Podcast - What Technology Buyers Want You To Know About Online Content by KnowledgeStorm, Inc (E-mail this company)

February 2006 - (Free Research)

This podcast summarizes, Define What's Valued Online, a new study which confirms what many technology marketers have instinctively suspected all along: Buyers of technology products consider Internet research essential to their ability to do their jobs. Listen to this podcast to learn about basic changes you can make to improve your online content.

(PODCAST)

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What Technology Buyers Want You to Know About Online Content by KnowledgeStorm, Inc (E-mail this company)

December 2005 - (Free Research)

A new study, Define What's Valued Online, confirms what many technology marketers have instinctively suspected all along: Buyers of technology products consider Internet research essential to their ability to do their jobs. Learn about basic changes you can make to improve your online content.

(WHITE PAPER)

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IPV6 Transition – Why the rush ? by ComputerWeekly.com

December 2011 - (Free Research)

This report from Ovum warns that enterprises need to recognise that they will need to move to IPv6, even if they have IPv4 addresses available. They should treat IPv6 like any other disaster recovery plan.

(ANALYST BRIEF)

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ESET NOD32 Antivirus 4 by ESET

November 2009 - (Free Research)

Enjoy Fast, Effective, and Easy to use Internet Security. Receive a FREE Trial of a fully integrated security solution which includes Antivirus and Antispyware all managed through Remote Administrator. Click "View Now" to request a complimentary ESET NOD32 Antivirus 4 Business Edition.

(DOWNLOAD)

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Leveraging Real-Time Web Collaboration to Improve Your Sales Process by CA Technologies.

September 2008 - (Free Research)

Recent advances in Internet infrastructure technology and maturity of technologies supporting collaboration over the Internet have resulted in new methods for sales organizations to interact with their customers, collaborate with sales team members.

(WHITE PAPER)

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Podcast - Emerging Media Series: Online Video, Social Networks and Wikis by KnowledgeStorm, Inc (E-mail this company)

November 2006 - (Free Research)

This podcast, the third in a series of studies examining the impact that emerging online media have on B2B technology marketing, shows how three mainstays of the Web 2.0 culture are evolving into B2B information delivery tools: Online video, Social networks and Wikis.

(PODCAST)

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Emerging Media Series: Online Video, Social Networks and Wikis by KnowledgeStorm, Inc (E-mail this company)

November 2006 - (Free Research)

This report, the third in a series of studies examining the impact that emerging online media have on B2B technology marketing, shows how three mainstays of the Web 2.0 culture are evolving into B2B information delivery tools: Online video, Social networks and Wikis.

(ANALYST REPORT)

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Balancing the Mobile Data Load by ComputerWeekly.com

January 2011 - (Free Research)

The proliferation of mobile broadband devices along with the unlimited data bundles from the operators has led to network congestion and deteriorating network quality.

(WHITE PAPER)

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Symantec Internet Security Threat Report: Trends for 2011 by Symantec Corporation

April 2012 - (Free Research)

This threat report takes a thorough look back at the most significant threats, trends and outright attacks of the year that was. Read now for helpful tips and best practices for keeping your confidential information safe.

(WHITE PAPER)

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4 Steps to High Performance WAN and Internet by Blue Coat

April 2012 - (Free Research)

Learn how in four simple steps you can take advantage of Blue Coat's expertise and technology to gain visibility and control for an effective WAN performance strategy.

(WHITE PAPER)

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