IVR Improvement White Papers, IVR Improvement Software, IVR Improvement Research, Hardware and Services

Top 5 Ways to Make IVR Work For You and Your Customers by inContact

January 18, 2012 - (Free Research)

This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems.

(WHITE PAPER)

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Adapt your contact center for increased customer satisfaction by inContact

January 20, 2012 - (Free Research)

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

(VIDEO)

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A Total Cost of Ownership Analysis of SAP's Business Communications Management Solution by SAP America, Inc.

March 27, 2012 - (Free Research)

Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels.

(WHITE PAPER)

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STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 26, 2012 - (Free Research)

This paper discusses first contact resolution and the offerings for measuring success with FCR.

(WHITE PAPER)

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ITIL: What It Is and Why You Should Care by Global Knowledge Network, Inc.

September 2005 - (Free Research)

ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you should care.

(WHITE PAPER)

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Cloud-Based Communications: Are They Right For Your Organization?

by Interactive Intelligence, Inc.

April 2012 - (Free Research)

Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization.

(PODCAST)

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Benefits of Cloud-Based Communications

by Interactive Intelligence, Inc.

April 2012 - (Free Research)

This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization.

(PRESENTATION TRANSCRIPT)

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Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business? by Interactive Intelligence, Inc.

April 2012 - (Free Research)

This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization.

(WEBCAST)

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Cloud Computing for the Call Center: The Next Revolution by inContact

May 2010 - (Free Research)

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

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Inside SQL Server 2008: Management Studio Improvements by Global Knowledge

July 2009 - (Free Research)

When the SQL Server Management Studio (SSMS) was first introduced in SQL Server 2005, it received mixed reviews. With the launch of SQL Server 2008, Microsoft has succeeded in transforming the SSMS into a much more useful tool set. This whitepaper will list and discuss each of these improvements of SSMS 2008.

(WHITE PAPER)

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How SAP Users Hold the Key to Business Process Improvement by Winshuttle, LLC

May 2012 - (Free Research)

Read this white paper to find out how SAP users can play a key role in enabling their organizations to improve business processes. Also, learn about a sustainable and measurable “user-centric” approach to business process improvement.

(WHITE PAPER)

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Is There Life After Requirements? Tools That Support Business Process Improvement by Global Knowledge

July 2010 - (Free Research)

So you have a requirements plan. You have elicited functional, non-functional, and quality of service requirements. You have validated and verified them, and your stakeholders are satisfied. Now what? Read this paper to learn more about the tools needed for business process improvements.

(WHITE PAPER)

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From Project to Program: The Proven Guide to Rolling Out BPM by IBM

July 2011 - (Free Research)

This paper describes how the movement toward broad BPM Programs has changed what companies need in terms of BPM technology and “know how.” We describe 3 steps for establishing a solid foundation for a BPM Program that will enable your organization to scale its process improvement capability in a way that will deliver maximum value to the business.

(WHITE PAPER)

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Establishing a Culture of Measurement - A Practical Guide to Business Intelligence by Information Builders Inc. (E-mail this company)

March 2006 - (Free Research)

BI empowers companies with the ability to offer products and services at the lowest cost and with the greatest amount of efficiency and productivity possible- while returning the highest revenues and profits. Learn how BI can help you to establish a culture of measurement and begin a powerful cycle of continued improvement within your organization.

(WHITE PAPER)

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Compellent Fluid Data Technology: Helping Your Bottom Line and the Environment by Dell, Inc.

December 2011 - (Free Research)

Dell's Fluid Data technology can help you overcome the challenges created by rapid data growth. With innovative technologies like automated tiered storage, thin provisioning and storage virtualization, Compellent can help you create a greener data center with a positive impact on your bottom line and the environment.

(WHITE PAPER)

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Setting a Precedent for Success: Turner Padget effectively eliminates unplanned downtime and cuts server footprint by 50% with Dell solutions and VMware by Dell and VMware

April 2009 - (Free Research)

Turner Padget Graham & Laney, P.A., a Columbia, South Carolina-based law firm with five locations throughout the state sought to consolidate legacy servers, improve availability for remote users, boost storage capacity and implement a new disaster recovery DR/BC strategy. Read this case study to learn about their new Dell and VMware solutions.

(CASE STUDY)

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Business Process Management with a Competitive Edge: Implementing Transparent, Agile, and Consistent Business Process Management by ILOG, an IBM Company

April 2008 - (Free Research)

This white paper explains how a business rule management system (BRMS) can make business process automation easier to understand, maintain and manage.

(WHITE PAPER)

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SearchDataBackup VMware Backup Tutorial by Quantum Corporation

August 2009 - (Free Research)

Virtual server backup is a known pain point among backup administrators. In our tutorial, learn all about VMware backup with this collection of articles on VMware backup and restore, VMware Consolidated Backup, Virtual Desktop Infrastructure and more.

(EGUIDE)

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ESG: Storage Virtualization: Create a Foundation for Sustained Improvement by Hitachi Data Systems

February 2012 - (Free Research)

Given the benefits of server virtualization, many organizations are eager to extend efficiency and cost savings throughout their infrastructures. This white paper explains why storage virtualization is a logical next step and offers detailed guidance to help you develop an effective deployment approach.

(WHITE PAPER)

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AQS, Inc. Major Software Delivery Lifecycle Improvements at AQS, Inc. with StarTeam by Micro Focus

May 2012 - (Free Research)

When software company AQS, Inc. needed to build consistency in their source code management and automate change processes they leveraged a change and configuration management system. Read this case study to learn the benefits they were able to achieve.

(CASE STUDY)

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Network Performance Improvement: What You Need to Know by Dell, Inc. and Intel

March 2012 - (Free Research)

This webcast reviews common network design goals within the context of virtualization and offers exclusive advice to help you ensure maximum and affordable availability, prevent unauthorized network access, and keep your deployment as simple as possible.

(WEBCAST)

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There's No Room for Error When it Comes to Compliance: Five Tips for Improvement

by Iron Mountain

March 2012 - (Free Research)

Use this resource as a guide to to make sure your information is maintaining compliance with regulations and standards. Find five tips to help lower your risk profile and boost your audit readiness.

(DATA SHEET)

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Presentation Transcript: Network Performance Improvement - What You Need to Know by Dell and VMware

April 2012 - (Free Research)

In this presentation transcript, get help setting goals for your network before jumping into server virtualization, and discover how these goals can be applied to any sized business. Gain insight on connecting your network to a disaster recovery network, and considerations to make when migrating to the cloud.

(PRESENTATION TRANSCRIPT)

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SQL Server 2008 Upgrade Series: Performance by Dell, Inc. and Intel

November 2009 - (Free Research)

This article explores ways in which small and mid-sized businesses can improve the performance of their databases - and their businesses - by upgrading to SQL Server 2008.

(TECHNICAL ARTICLE)

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VMware View 5: What's New? by Global Knowledge

October 2011 - (Free Research)

Learn about the improvements in VMware View 5, including up to 75 percent bandwidth reduction over the previous version and changes in the ways virtual desktops are managed and provisioned. To explore these changes and more, access this resource now.

(WHITE PAPER)

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