<p>Change is constant in business it's vital that your company is prepared for each change. Leading North America sugar cane company, Florida Crystals faced a problem as their company experienced massive growth in their market. Watch this webcast to learn how Florida Crystals mitigated complexity with a high-performing ALM system.</p> 

The law firm Quarles & Brady, based in Milwaukee, needed to find hardware solutions for their remote offices to improve disaster recovery at all locations. By virtualizing 75 percent of its servers along with 46 Dell EqualLogic iSCSI SAN arrays, Quarles & Brady achieved the results they needed. Read now to learn more. 

Read this 3-page case study to learn how GTE FCU avoided a costly “forklift” upgrade and instead benefited with Riverbed Steelhead appliances by reducing data traffic by fourfold, achieving RPO objectives, and enabling rich, granular reporting capabilities. 

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. 

This paper discusses first contact resolution and the offerings for measuring success with FCR. 

This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization. 

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. 

Complex software build and deployments can put a business on hold while upgrades and patches are rolled out to critical production environments. Watch this webcast and gain advice on how to approach “plan-driven deployment automation” in a step-by-step way, suited to your individual automation needs. 

This special eight-page report from Computer Weekly analyses the challenges facing Microsoft, its financial performance, the services it offers, its place in the IT market and its future strategy. 

Many organizations have failed to automate their Accounts Payable process due to myths and misconceptions related to the automation that often governs behavior. They're really missing out! Read this paper now and get to the bottom of five myths that may be holding your business back from great cost savings in your Accounts Payable department. 

<p>Read this article to hear from experts Dorothy Graham and Mark Fewster as they discuss the takeaways from 28 test automation case studies in agile application development. Learn how you can implement test automation in your organization quickly and easily.</p> 

Business rules experts James Taylor and Craig Le Clair discuss the newest business rules tools in this e-guide. 

This white paper introduces strategies for the successful automation of QA testing in agile software development. Inside, discover the innovative strategies which make it possible to achieve automated testing without sacrificing speed or quality.