This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems. 

Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels. 

You can dramatically simplify your data management tasks and reduce infrastructure complexity with Windows Storage Server. Its latest release, Windows Storage Server2008 R2, can help SMB administrators reduce costs and manage their data and files more effectively through advanced features and united block and file storage. Read now to learn more. 

This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization. 

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. 

This white paper provides an overview of specific information required for administrating storage on Linux servers connected to the Dell Compellent Storage Center. The information is intended for administrators with at minimum a basic understanding of Linux systems, specifically general tasks around managing disk partitions and file systems. 

This video describes Accellion’s new mobile file sharing solution that provides easy, secure access to your corporate data. 

<p>Learn the details about a new solution that provides file management to all devices – from desktops to smartphones – and allows anywhere-anytime access to corporate files.</p> 

For company's using Microsoft DFS Replication to mirror file servers across multiple office sites, DFSR lacks distributed file locking to control version conflicts. PeerLock adds file locking to a DFSR mirrored servers. Learn how this trial software can help you by downloading today. 

This white paper reviews proof points and best practices for file sharing disaster recovery. 

File syncing is commonly used for both corporate-created data and employee-created corporate data. Finding one tool that could be used for both would be extremely helpful. In this expert E-Guide from SearchConsumerization.com, discover what you should look for in a file syncing tool. 

While plenty of file storage and sharing methods abound, what looks like a good deal on the surface can end up costing plenty in the end. Read this white paper to discover more about the true cost of “free” file sharing systems and file sharing best practices. 

This paper examines the benefits of Microsoft's BranchCache solution to allows branch office workers to cache content obtained from head office file and web servers locally.