IVR Device White Papers, IVR Device Software, IVR Device Research, Hardware and Services

Top 5 Ways to Make IVR Work For You and Your Customers by inContact

January 18, 2012 - (Free Research)

This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems.

(WHITE PAPER)

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Adapt your contact center for increased customer satisfaction by inContact

January 20, 2012 - (Free Research)

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

(VIDEO)

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A Total Cost of Ownership Analysis of SAP's Business Communications Management Solution by SAP America, Inc.

March 27, 2012 - (Free Research)

Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels.

(WHITE PAPER)

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STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 26, 2012 - (Free Research)

This paper discusses first contact resolution and the offerings for measuring success with FCR.

(WHITE PAPER)

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Cloud-Based Communications: Are They Right For Your Organization?

by Interactive Intelligence, Inc.

April 24, 2012 - (Free Research)

Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization.

(PODCAST)

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Benefits of Cloud-Based Communications

by Interactive Intelligence, Inc.

April 24, 2012 - (Free Research)

This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization.

(PRESENTATION TRANSCRIPT)

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Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business? by Interactive Intelligence, Inc.

April 24, 2012 - (Free Research)

This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization.

(WEBCAST)

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Cloud Computing for the Call Center: The Next Revolution by inContact

May 04, 2010 - (Free Research)

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

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Why choose Symantec for Mobile Device Management by Symantec Corporation

June 01, 2012 - (Free Research)

In this white paper, learn some of the most important considerations for deploying a mobile device management solution. Additionally, discover key tips for building a successful framework for planning your mobile security strategy.

(WHITE PAPER)

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A Roadmap for BYOD Adoption by Enterasys

April 30, 2012 - (Free Research)

Get key tips and hints for dealing with the rapidly growing population of wireless devices connecting to your network and learn how an end-to-end fabric architecture can help you truly embrace the consumerization of IT (CoIT) and bring your own device (BYOD) trend.

(WHITE PAPER)

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Bringing Order to the Chaos of “Bring Your Own Device” by Enterasys

April 30, 2012 - (Free Research)

In order to fully accept the “Bring Your Own Device” (BYOD) trend in your enterprise, it is vital to find a solution that provides security, scalability, centralized policy, and a superior end-user experience. Learn how you can bring order to the chaos of BYOD, plus details of a solution that can help you achieve this.

(WHITE PAPER)

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FAQ: Answers to Balancing Security and Usability of Mobile Devices by BlackBerry

June 01, 2012 - (Free Research)

This FAQ answers your top questions about balancing the security of your corporation and its confidential information with the usability and convenience that your end-users want on their mobile devices.

(WHITE PAPER)

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Securing Fixed Function Devices by McAfee, Inc.

May 22, 2012 - (Free Research)

While fixed-function devices such as point-of-sale (POS) systems, ATMs, mobile devices and more are subjected to the same threats and compliance requirements as regular endpoints, they also have their own innate security challenges. This paper uncovers a 3-pronged approach to securing fixed-function devices and how to effectively implement them.

(WHITE PAPER)

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Information Security Magazine - May 2012 by SearchSecurity.com

May 01, 2012 - (Free Research)

Access this month’s issue to uncover strategies for taming the bring-your-own-device (BYOD) tide. In addition, explore other featured topics including VMware’s security partner program revamp, four keys to data loss prevention (DLP) success, top considerations for information security career recruitment and more.

(EZINE)

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BYOD: Focus on User Experience, Not the Device by Avaya

May 11, 2012 - (Free Research)

There’s more to bringing outside devices into your IT infrastructure than just connecting them to your network. For BYOD to really work, you need a comprehensive plan. Discover more in this research report.

(WHITE PAPER)

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Best Practices for Supporting 'Bring Your Own' Mobile Devices by Citrix

January 31, 2012 - (Free Research)

In this Gartner report, explore some of the key considerations for planning, administering and supporting mobile devices. Discover how organizations can prepare to embrace "Bring Your Own" mobile device initiatives to satisfy employee needs for flexibility while minimizing associated risks.

(WHITE PAPER)

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Mobile Device Management & Mobile File Management Together by GroupLogic

February 16, 2012 - (Free Research)

This document reveals the how, why, and what of solutions that are currently available to secure and manage corporate assets on employee-owned mobile devices.

(WHITE PAPER)

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Mobile Device Security: Emerging Threats, Essential Strategies by Juniper Networks, Inc.

February 15, 2012 - (Free Research)

In this resource, explore the emerging threats organizations face with the rise of mobile computing. View now to discover key strategies for securing mobile devices, including the essential requirements for an effective solution.

(WHITE PAPER)

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Malicious Mobile Threats Report, 2010-2011 by Juniper Networks, Inc.

February 15, 2012 - (Free Research)

Threats to mobile devices are real, and lacking proper oversight and awareness can lead to serious consequences. In this report explore new and emerging mobile threats and attack vectors, as well as gain practical threat mitigation techniques.

(WHITE PAPER)

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2012 Mobile Threats Report by Juniper Networks, Inc.

February 29, 2012 - (Free Research)

The 2012 Mobile Threats Report describes how mobile malware has reached a new level of maturity, and how its threats targeting smartphones and tablets are becoming a big challenge to users, enterprises, and service providers alike.

(WHITE PAPER)

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12 Steps to Bring Your Own Device (BYOD) Success by Global Knowledge

April 30, 2012 - (Free Research)

This essential resource outlines 12 steps to a secure and managable Bring Your Own Device (BYOD) program. Find out how you can leverage the advantages of IT consumerization while mitigating the risks.

(WHITE PAPER)

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Mobile Sense series Whitepaper - Looking Beyond Mobile Device Management to Enterprise Mobility Management by SAP America, Inc.

April 26, 2012 - (Free Research)

Today, organizations are rightly deploying mobile device management solutions as means to secure their mobile devices. But there is much more to be done. This topic examines the needs for organizations to deploy a holistic Enterprise Mobility Management solution that goes well beyond mobile device management.

(WHITE PAPER)

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Mobile Sense series Webinar - Enterprise Grade 'Bring Your Own Device' Strategies by SAP America, Inc.

April 25, 2012 - (Free Research)

Organizations are permitting, and even encouraging employees to bring their own mobile devices into the workplace to be used for work purposes. This new BYOD model brings upon some challenges. Watch this webcast for best practice for mobile device management.

(WEBCAST)

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Honey Stick Report Results by Symantec Corporation

April 09, 2012 - (Free Research)

The Symantec Smartphone Honey Stick Project is an experiment involving 50 “lost” smartphones, demonstrating what users should expect to happen to their smartphones if they are lost and then found by a stranger. View now to explore key findings and uncover recommendations for protecting mobile devices and sensitive information.

(WHITE PAPER)

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How Micro-Electro-Mechanical systems are taking over mobile devices by ComputerWeekly.com

February 06, 2012 - (Free Research)

In this report extract Juniper Research looks at the growing use of MEMS (micro-electro-mechanical systems) in mobile devices, tables, laptops and notebooks.

(ANALYST BRIEF)

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