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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
>> Discover more offerings from SAP America, Inc..

Ensuring brand-building customer experiences with inContact ECHO survey software by inContact

January 04, 2011 - (Free Research)
This featured white paper sponsored by inContact looks at new innovative ways to improve the customer experience through CRM software and best practices. 
(WHITE PAPER) READ ABSTRACT |

Making the IVR Work for You and Your Customers with Self Service Differentiation by inContact

August 11, 2011 - (Free Research)
This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations. 
(VIDEO) READ ABSTRACT |

Top 5 Ways to Make IVR Work for You and Your Customers by inContact

September 22, 2010 - (Free Research)
This paper will help you find this crucial balance between financial efficiency and customer experience with 5 IVR best practices to help you ensure satisfaction all around. These methods have been developed by call center experts with years of experience in the call center space. Read on to learn about the top 5 ways to make IVR work for you. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive

July 30, 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Developing for the Future - The New Trend for Hosted VXML by West Interactive

June 08, 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(WEBCAST) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys

June 2008 - (Free Research)
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. 
(WHITE PAPER) READ ABSTRACT |

Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line by Avaya Inc.

July 2008 - (Free Research)
This white paper provides the three best practices for today's profitable contact centers. 
(WHITE PAPER) READ ABSTRACT |

Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys

September 2008 - (Free Research)
This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals. 
(WHITE PAPER) READ ABSTRACT |

Enhancing customer experience: first, do no harm by Avaya

June 2011 - (Free Research)
By reading this short white paper you will gain the knowledge you need to implement a successful customer service system. You will learn best practices for enhancing your customers experience and why cross pollinating your organization can be very helpful. 
(WHITE PAPER) READ ABSTRACT |

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact

October 2010 - (Free Research)
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. 
(CASE STUDY) READ ABSTRACT |

E-Book: The Executive’s Guide to Contact Center Technology Planning by inContact

May 2010 - (Free Research)
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology. 
(EBOOK)

Automating Your Call Center Feedback by Mindshare Technologies

March 2008 - (Free Research)
The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations. 
(WHITE PAPER) READ ABSTRACT |

Cisco MDS 9000 Family Virtual SANs Advantages by Cisco Systems, Inc.

December 2009 - (Free Research)
Today's data centers are faced with many challenges such as consolidation, resources optimization, power, cooling, cost reduction and more. Cisco foresaw these requirements and developed Virtual Storage Area Networks (VSANs) in 2002 to address these issues in the data center. 
(WHITE PAPER) READ ABSTRACT |

Supporting a Multichannel Contact Center by Verint Systems

February 2013 - (Free Research)
Consult this expert e-guide to uncover how you can provide customer support across multiple communication channels. Assisting customers efficiently is imperative to the reputation of your business. This e-guide covers best practices for managing multiple channels, so you can prepare for communication from every angle. 
(EGUIDE) READ ABSTRACT |

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 2012 - (Free Research)
This paper discusses first contact resolution and the offerings for measuring success with FCR. 
(WHITE PAPER) READ ABSTRACT |

BTS Consultant Thought Leadership Paper: Business Case for Value Realization Business Case for Value Realization During Implementation by SAP America, Inc.

October 2010 - (Free Research)
Find out more about value management and building value realization practices into every IT project. Discover how using value realization best practices during the lifecycle of your implementation can help you achieve greater value from your IT investments. Learn about the value of ASAP methodology and SAP offerings. 
(WHITE PAPER) READ ABSTRACT |

Whitepaper on eDiscovery & Compliance for Edge data that is in process by CommVault Systems, Inc.

March 2014 - (Free Research)
This informative datasheet gives information on two solutions that can help organizations handle their own compliance and discovery workflows without the help (and expense) of outside consultants. 
(DATA SHEET) READ ABSTRACT |

Software Testing eZine Vol.2 - Testing Strategies for Complex Environments: Agile, SOA by SearchSoftwareQuality.com

May 2009 - (Free Research)
In this issue of SearchSoftwareQuality.com's Software Testing eZine, we'll discuss a Service Oriented Architecture (SOA) as a new testing environment as well as an Agile software development (ASD) methodology. 
(EZINE)

Business Information University: Hadoop and NoSQL Integration Strategies by SearchDataManagement

December 2013 - (Free Research)
In this virtual classroom, IT, data warehouse, business intelligence and analytics professionals as well as business executives will find insight and practical advice on integrating Hadoop and NoSQL big data systems into corporate data warehousing environments. 
(VIDEOCAST) READ ABSTRACT |

E-Zine: Software Testing Vol.2 - Testing Strategies for Complex Environments: Agile, SOA by IBM

December 2010 - (Free Research)
In this issue of SearchSoftwareQuality.com's Software Testing e-zine, we'll discuss a Service Oriented Architecture (SOA) as a new testing environment as well as an Agile software development (ASD) methodology. 
(EZINE)

CA eHealth Performance Manager Solution Implementation by CA Technologies.

April 2009 - (Free Research)
This paper is an introduction to CA eHealth Performance Manager. This solution pinpoints network performance problems in real time, plans for future network capacity needs and identifies historical performance trends while improving staff productivity and maximizing your software investment. 
(DATA SHEET) READ ABSTRACT |

IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com

January 2012 - (Free Research)
This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations. 
(IT BRIEFING) READ ABSTRACT |

IT pay and recruitment report: Software houses and consultants by ComputerWeekly.com

January 2011 - (Free Research)
This quarters figures compiled by jobadswatch.co.uk show that during the fourth quarter of 2010 the IT jobs market for permanent staff being recruited by software houses and consultancies is up by 8.1%. The growth in demand for IT staff in this sector shows 27.3% more vacancies being advertised than a year ago. 
(WHITE PAPER) READ ABSTRACT |

Key Points When Considering a Videoconferencing Platform/Manufacturer by LifeSize

March 2011 - (Free Research)
There are key points to consider when looking for a videoconferencing system. As independent Telecommunications and IT consultants, what we do is to evaluate various products and systems. Check out this paper to learn more about what to should consider when selecting a videoconferencing system, including cost, technology, features, and service.  
(WHITE PAPER) READ ABSTRACT |

Windows Server® 2008 Hyper-V Technology Introduction by Dell and Microsoft

October 2009 - (Free Research)
Dell's Hyper-V Technology Introduction for Windows Server® 2008 is a rapid approach to the deployment and configuration of a Hyper-V and SystemCenter Virtual Machine Manager 2008 (SCVMM) based Proof of Concept (POC) into your pre-production test lab. 
(DATA SHEET) READ ABSTRACT |

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