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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Making the IVR Work for You and Your Customers with Self Service Differentiation by inContact

August 11, 2011 - (Free Research)
This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations. 
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Top 5 Ways to Make IVR Work for You and Your Customers by inContact

September 22, 2010 - (Free Research)
This paper will help you find this crucial balance between financial efficiency and customer experience with 5 IVR best practices to help you ensure satisfaction all around. These methods have been developed by call center experts with years of experience in the call center space. Read on to learn about the top 5 ways to make IVR work for you. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive

July 30, 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
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Developing for the Future - The New Trend for Hosted VXML by West Interactive

June 08, 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(WEBCAST) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys

June 2008 - (Free Research)
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. 
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Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line by Avaya Inc.

July 2008 - (Free Research)
This white paper provides the three best practices for today's profitable contact centers. 
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Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys

September 2008 - (Free Research)
This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals. 
(WHITE PAPER) READ ABSTRACT |

Automating Your Call Center Feedback by Mindshare Technologies

March 2008 - (Free Research)
The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations. 
(WHITE PAPER) READ ABSTRACT |

Enhancing customer experience: first, do no harm by Avaya

June 2011 - (Free Research)
By reading this short white paper you will gain the knowledge you need to implement a successful customer service system. You will learn best practices for enhancing your customers experience and why cross pollinating your organization can be very helpful. 
(WHITE PAPER) READ ABSTRACT |

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact

October 2010 - (Free Research)
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. 
(CASE STUDY) READ ABSTRACT |

E-Book: The Executive’s Guide to Contact Center Technology Planning by inContact

May 2010 - (Free Research)
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology. 
(EBOOK)

Cisco MDS 9000 Family Virtual SANs Advantages by Cisco Systems, Inc.

December 2009 - (Free Research)
Today's data centers are faced with many challenges such as consolidation, resources optimization, power, cooling, cost reduction and more. Cisco foresaw these requirements and developed Virtual Storage Area Networks (VSANs) in 2002 to address these issues in the data center. 
(WHITE PAPER) READ ABSTRACT |

Supporting a Multichannel Contact Center by Verint Systems

February 2013 - (Free Research)
Consult this expert e-guide to uncover how you can provide customer support across multiple communication channels. Assisting customers efficiently is imperative to the reputation of your business. This e-guide covers best practices for managing multiple channels, so you can prepare for communication from every angle. 
(EGUIDE) READ ABSTRACT |

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 2012 - (Free Research)
This paper discusses first contact resolution and the offerings for measuring success with FCR. 
(WHITE PAPER) READ ABSTRACT |

Ensuring brand-building customer experiences with inContact ECHO survey software by inContact

January 2011 - (Free Research)
This featured white paper sponsored by inContact looks at new innovative ways to improve the customer experience through CRM software and best practices. 
(WHITE PAPER) READ ABSTRACT |

Are You Prepared for a Software Audit? by CDW Corporation

February 2014 - (Free Research)
Access this white paper to uncover the key elements of a software End User License Agreements (EULA) audit. Click through to explore 5 ways software asset management (SAM) can help you ensure compliance. 
(WHITE PAPER) READ ABSTRACT |

Active Directory Auditing: What It Is, and What It Isn’t by Dell Software

February 2013 - (Free Research)
This white paper discusses the problems that stem from Active Directory (AD) native audit loggings, the functionalities you really need from your AD auditing solution for efficient management. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Configuring and Using IBM i's Auditing Functions by PowerTech

April 2010 - (Free Research)
Did you know that IBM i includes powerful auditing features? In fact, our own class-leading audit reporting solution leverages the information captured by this facility. Read this presentation transcipt - based on content presented at the 2009 COMMON conference - to learn about activating and configuring IBM i's built-in auditing capabilities. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Configuring and Using IBM i's Auditing Functions by PowerTech

March 2010 - (Free Research)
Did you know that IBM i includes powerful auditing features? In fact, our own class-leading audit reporting solution leverages the information captured by this facility. Join this webinar-based on content presented at the 2009 COMMON conference-to learn about activating and configuring IBM i's built-in auditing capabilities. 
(WEBCAST) READ ABSTRACT |

Database Auditing Tools and Strategies by Hexis Cyber Solutions Inc

November 2008 - (Free Research)
This paper is to introduce the current options available for database auditing and trade-offs using each. 
(WHITE PAPER) READ ABSTRACT |

10 Best Practices for Reducing the Stress of IT Audits by Dell Software

October 2008 - (Free Research)
This paper presents 10 best practices that can greatly reduce or even eliminate the angst so commonly associated with IT audits. 
(WHITE PAPER) READ ABSTRACT |

Webroot Enterprise Spy Audit by Webroot

October 2006 - (Free Research)
Spyware is a dynamic threat that requires a dedicated solution to defeat it. This free IT download performs a spyware audit throughout your system to provide a clear view of the system's status, helping you manage the threat of harmful intruders. 
(TRIAL SOFTWARE) READ ABSTRACT |

Information Security and Multi-Compliance: Avoiding Audit Fatigue with a Single IT Compliance Strategy by Tripwire, Inc.

May 2010 - (Free Research)
This Prescriptive Guide provides nine steps that information security managers can use to break the compli­ance blame cycle and build an information security program that more effectively mitigates security risk. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

Configuration Audit and Control: 10 Critical Factors to Change and Configuration Management Success by Tripwire, Inc.

October 2008 - (Free Research)
As businesses have instituted internal, industry, and government mandated regulatory compliance, the need for audit data to prove conformity has also become a necessity. Read this white paper to learn how configuration audit and control provides a single, independent source for enforcing and reporting on a change policy across an organization. 
(WHITE PAPER) READ ABSTRACT |

Leveraging a Maturity Model to Achieve “Proactive Compliance” by Symantec Corporation

August 2009 - (Free Research)
Read this paper to learn about a new approach to compliance that seeks to move beyond the short-term goal of passing an audit and to incorporate compliance into an organization's operations in a more proactive sense utilizing the Capability Maturity Model. 
(WHITE PAPER) READ ABSTRACT |

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