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Don’t Let Outdated Telephony Hardware Slow You Down: Unifying Contact Centers Regardless of Location, Hardware Infrastructure or Agent Count by inContact December 03, 2009 - (Free Research) Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities.  (WHITE PAPER) READ ABSTRACT |

Voice Architectures and Deployment Models by Global Knowledge December 2008 - (Free Research) Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components.  (WHITE PAPER) READ ABSTRACT |

Four Key Ingredients for Successful Mobile Services by Hewlett-Packard Company September 2009 - (Free Research) To compete and succeed in the changing market, service providers need to enhance their voice offerings and at the same time deliver innovative new experiences for their customers. In this white paper, we present four key ingredients for making this approach work.  (WHITE PAPER) READ ABSTRACT |

Postgres Plus Training Classes For Developers by EnterpriseDB Corporation November 2009 - (Free Research) This data sheet gives a brief overview of the Postgres Plus training classes for developers by EnterpriseDB. Read this data sheet to learn how these training classes can improve your Postgres knowledge and enhance your professional growth.  (DATA SHEET) READ ABSTRACT |

Fusion-io ioDrive Data Sheet by Fusion-IO February 2009 - (Free Research) Designed around a revolutionary silicon-based storage architecture known as ioMemory, the ioDrive is the world's most advanced NAND clustering technology with performance comparable to DRAM and storage capacity on par with today's hard disks, giving you the power to improve both memory capacity and storage performance by up to one thousand times.  (DATA SHEET) READ ABSTRACT |

Sun Oracle Exadata Storage Server by Oracle Corporation September 2009 - (Free Research) This data sheet highlights the features and benefits of the Sun Oracle Exadata Storage Server, a storage product highly optimized for use with Oracle Database.  (DATA SHEET) READ ABSTRACT |

Data Sheet: Panda Cloud Protection: Simply… Evolution by Panda Security November 2009 - (Free Research) Panda Cloud Protection is an innovative service hosted by Panda Security and managed by security providers, delivering uninterrupted, hands-free protection for endpoints and email. Read on to learn more about hosted security services and what they have to offer.  (DATA SHEET) READ ABSTRACT |

Communications Skills for Remote Support by LogMeIn, Inc. September 2009 - (Free Research) A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support.  (WHITE PAPER) READ ABSTRACT |

Business-Ready Security: Identity and Access Management Solution by Microsoft Corporation India Pvt Ltd November 2009 - (Free Research) The Identity and Access Management (IAM) solution is part of Microsoft's Business Ready Security approach. The Identity and Access Management solution enables more secure, identity-based access to applications both on-premises and in-the-cloud from virtually any location or device. Read this data sheet to learn more!  (DATA SHEET) READ ABSTRACT |

DeltaStor Data Deduplication Software by SEPATON November 2009 - (Free Research) This data sheet details DeltaStor® software, SEPATON’s data deduplication application for SEPATON S2100®-ES2 virtual tape libraries (VTLs).  (DATA SHEET) READ ABSTRACT |

Rip and Replace: Choosing the Best Strategy when Switching Antivirus Solutions by ESET July 2009 - (Free Research) Switching security solutions on a large scale can be challenging for any organization. A well-planned strategy can minimize the impact on business processes without sacrificing security. The most effective approach is one that is customized for the unique needs of your organization. Check out this data sheet to learn about one such strategy.  (DATA SHEET) READ ABSTRACT |

Syncsort BEX Virtualization Features by Syncsort October 2009 - (Free Research) Fast backup. Instant recovery. Superior data protection for physical and virtual environments. BEX Delivers excellent value for the lowest total cost of ownership. Read this data sheet for the specifics and benefits of BEX 3.1.  (DATA SHEET) READ ABSTRACT |

BEX Data Reduction Solutions: Achieve Data Reduction Before the Data Transfer by Syncsort October 2009 - (Free Research) Syncsort BEX source side data reduction can be used to significantly decrease the amount of data sent to a backup target, reducing network traffic and CPU impact. Read this solution sheet for details.  (DATA SHEET) READ ABSTRACT |

Endpoint Security: Visible Coverage in a Single, Scalable Platform by Trend Micro, Inc. January 2009 - (Free Research) Read this brief data sheet to learn how Trend Micro's Endpoint Security Platform delivers pervasive visibility and control, speeds time to protection, and increases management efficiency.  (DATA SHEET) READ ABSTRACT |

WindowTester Pro: Automated Java GUI Testing for Swing and SWT by Instantiations March 2009 - (Free Research) WindowTester Pro offers ultimate testing flexibility with cutting-edge technology for testing Swing and SWT Java graphical user interfaces. With it, you can tame the most demanding user interface testing requirements and deliver a more reliable and consistent user experience. Read this data sheet and then download a free trial copy.  (DATA SHEET) READ ABSTRACT |

Sun Oracle Database Machine by Oracle Corporation September 2009 - (Free Research) This data sheet highlights the features and facts for the Sun Oracle Database Machine, the world's fastest for any type of database workload, and the only database machine that runs transaction processing applications.  (DATA SHEET) READ ABSTRACT |

Business Productivity with Microsoft Online Services by Microsoft September 2009 - (Free Research) This data sheets examines how Microsoft Online Services can give your business the powerful productivity capabilities of Microsoft Exchange Server, Microsoft Office SharePoint Server, Microsoft Office Communications Server, and Microsoft Office Live Meeting —all hosted online.  (DATA SHEET) READ ABSTRACT |

Panda’s Managed Email Protection Service by Panda Security July 2009 - (Free Research) This data sheet provides information on Panda's Managed Email Protection Service, a managed email cleaning service guaranteeing 100% malware-free email, as well a series of key features of a great value to any company.  (DATA SHEET) READ ABSTRACT |

A Practical Guide to Measuring Customer Satisfaction in the Contact Center by Interactive Intelligence, Inc. December 2009 - (Free Research) In this paper learn how a single bad experience with a contact center may result in a customer being lost for life, something that companies cannot afford.  (WHITE PAPER) READ ABSTRACT |

Improving Network Security: An Out-of-the-Box Approach by ArcSight, Inc. September 2009 - (Free Research) This video provides a short primer on VoIP and an attackers' objective.  (VIDEO) READ ABSTRACT |

Continuous File Integrity Monitoring with Minimal System Impact and No Repeat Scans by McAfee, Inc. August 2009 - (Free Research) McAfee PCI Pro provides a comprehensive file integrity monitoring (FIM), audit trail and network configuration audit solution designed to help merchants and service providers quickly, easily and cost-effectively meet the following requirements of v 1.2 of the Payment Card Industry Data Security Standard (PCI DSS).  (DATA SHEET) READ ABSTRACT |

Managing Project and Portfolio Risk in the Oil and Gas Industry During an Economic Downturn by Oracle Corporation March 2009 - (Free Research) Project portfolio management solutions, such as those from Oracle, enable project leaders to successfully manage risk, even in this volatile climate. They also enable companies to identify the best strategies for pursuing existing projects and to identify the most-promising future projects for investment.  (WHITE PAPER) READ ABSTRACT |

How to Choose the Right Programmable Logic Controller (PLC) for Your Industrial Automation Application by AutomationDirect May 2008 - (Free Research) This worksheet is intended to function as a checklist of the most important areas to consider when researching a Programmable Logic Controller (PLC).  (WHITE PAPER) READ ABSTRACT |

Case Study: Unified Communications and Indiana University Medical Group by CDW Corporation September 2009 - (Free Research) When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This case study gives details on the benefits they gained.  (CASE STUDY) READ ABSTRACT |

Networking and Unified Communications by CDW Corporation September 2009 - (Free Research) In an effort to drive profitability and rein in costs, businesses are continually seeking to improve operational capabilities. Primary to this objective are today’s burgeoning network infrastructures which are continually being asked to do more.  (WHITE PAPER) READ ABSTRACT |

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